HelpCrunch vs. Helpjuice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpCrunch
Score 8.3 out of 10
N/A
All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.
$12
per month
Helpjuice
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Pricing
HelpCrunchHelpjuice
Editions & Modules
Basic - Live chat
$12.00
per month
Premium - Live chat
$21.00
per month
Basic - Live chat+Emails
$25.00
per month
Premium - Live chat+Emails
$43.00
per month
No answers on this topic
Offerings
Pricing Offerings
HelpCrunchHelpjuice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.
More Pricing Information
Features
HelpCrunchHelpjuice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HelpCrunch
-
Ratings
Helpjuice
6.5
2 Ratings
19% below category average
Organize and prioritize service tickets00 Ratings6.01 Ratings
Expert directory00 Ratings7.02 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings6.02 Ratings
Ticket creation and submission00 Ratings5.01 Ratings
Ticket response00 Ratings8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HelpCrunch
-
Ratings
Helpjuice
8.0
3 Ratings
3% above category average
External knowledge base00 Ratings8.02 Ratings
Internal knowledge base00 Ratings8.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HelpCrunch
-
Ratings
Helpjuice
7.6
2 Ratings
1% below category average
Customer portal00 Ratings8.02 Ratings
IVR00 Ratings6.01 Ratings
Social integration00 Ratings8.01 Ratings
Email support00 Ratings8.01 Ratings
Help Desk CRM integration00 Ratings8.01 Ratings
Best Alternatives
HelpCrunchHelpjuice
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpCrunchHelpjuice
Likelihood to Recommend
8.0
(4 ratings)
8.5
(3 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HelpCrunchHelpjuice
Likelihood to Recommend
HelpCrunch
Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
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Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
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Pros
HelpCrunch
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
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Cons
HelpCrunch
  • Not found any so far
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Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
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Support Rating
HelpCrunch
Always available, very knowledgeable, faster resolution.
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Helpjuice
No answers on this topic
Alternatives Considered
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
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Return on Investment
HelpCrunch
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
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Helpjuice
  • Converting clients
  • Tickets management
  • Client management
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ScreenShots

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

Helpjuice Screenshots

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