What users are saying about
8 Ratings
11 Ratings
8 Ratings
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Score 8.3 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    HelpCrunch

    Feature Set Not Supported
    N/A
    6.5

    Helpjuice

    65%
    Helpjuice ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Self Help Community

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.0

    Helpjuice

    80%
    Helpjuice ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Multi-Channel Help

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.6

    Helpjuice

    76%
    Helpjuice ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    IVR

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Social integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Email support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Helpjuice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    8.5

    Helpjuice

    85%
    3 Ratings

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    Helpjuice

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.
    Anonymous | TrustRadius Reviewer

    Helpjuice

    With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
    Anonymous | TrustRadius Reviewer

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Shahid Khan | TrustRadius Reviewer

    Helpjuice

    • Provides exact information
    • Practical Knowlege
    • Useful information
    Vijay Mehta | TrustRadius Reviewer

    Cons

    HelpCrunch

    • Not found any so far
    Alan Smith | TrustRadius Reviewer

    Helpjuice

    • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    HelpCrunch

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $12 per month

    HelpCrunch Editions & Modules

    Edition
    Basic - Live chat$12.001
    Premium - Live chat$21.001
    Basic - Live chat+Emails$25.001
    Premium - Live chat+Emails$43.001
    1. per month
    Additional Pricing Details
    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Helpjuice

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Helpjuice Editions & Modules

    Additional Pricing Details
    Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

    Support Rating

    HelpCrunch

    HelpCrunch 10.0
    Based on 2 answers
    Always available, very knowledgeable, faster resolution.
    Shahid Khan | TrustRadius Reviewer

    Helpjuice

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    HelpCrunch

    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Anonymous | TrustRadius Reviewer

    Helpjuice

    Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    HelpCrunch

    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Anonymous | TrustRadius Reviewer

    Helpjuice

    • Converting clients
    • Tickets management
    • Client management
    Vijay Mehta | TrustRadius Reviewer

    Screenshots

    Add comparison