What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

HeyOrca

HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
Alia Miller | TrustRadius Reviewer

Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Publishing

HeyOrca
7.0
Verint Community (Telligent)
Content planning and scheduling
HeyOrca
9.0
Verint Community (Telligent)
Audience targeting
HeyOrca
6.0
Verint Community (Telligent)
Workflow management
HeyOrca
6.0
Verint Community (Telligent)

Engagement

HeyOrca
7.0
Verint Community (Telligent)
Bulk actions
HeyOrca
7.0
Verint Community (Telligent)

Channel coverage/integration

HeyOrca
7.5
Verint Community (Telligent)
Twitter
HeyOrca
8.0
Verint Community (Telligent)
Facebook
HeyOrca
8.0
Verint Community (Telligent)
LinkedIn
HeyOrca
8.0
Verint Community (Telligent)
Instagram
HeyOrca
6.0
Verint Community (Telligent)

Account management

HeyOrca
8.5
Verint Community (Telligent)
Role-based user permissions & privileges
HeyOrca
9.0
Verint Community (Telligent)
Mobile access
HeyOrca
8.0
Verint Community (Telligent)

Pros

HeyOrca

  • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
  • Provides a one-stop option for multiple client and platform content to live.
  • Great customer service and extremely responsive help center.
  • Easy to use and learn interface.
Lydia Tissandier | TrustRadius Reviewer

Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

HeyOrca

  • The interface is kind of slow to respond.
  • The media library sometimes breaks.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HeyOrca

HeyOrca 10.0
Based on 1 answer
We decided today that we were renewing our use
Lydia Tissandier | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

HeyOrca

HeyOrca 9.0
Based on 1 answer
Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
Lydia Tissandier | TrustRadius Reviewer

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

HeyOrca

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

HeyOrca

Much easier to use and understand.HeyOrca does what they do and they do it best, they don't complicate it with other things like Sprout Social does.
Morgan Alverson | TrustRadius Reviewer

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

HeyOrca

  • Sustains our clients due to its layout and user-friendliness
  • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
Michael Neubert | TrustRadius Reviewer

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Screenshots

Verint Community (Telligent)

Pricing Details

HeyOrca

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HeyOrca Editions & Modules

Edition
Annual Price$99.001
  1. Per Calendar per month
Additional Pricing Details
Plans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HeyOrca
8.2
Verint Community (Telligent)
8.8

Likelihood to Renew

HeyOrca
10.0
Verint Community (Telligent)
10.0

Usability

HeyOrca
9.0
Verint Community (Telligent)
8.7

Support Rating

HeyOrca
Verint Community (Telligent)
8.3

Add comparison