Likelihood to Recommend
HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
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Verint Community (Telligent) is extremely useful if you are goal is to expand your regular business by creating high engagement and creating word of mouth to have more conversions but it is not good to use it like a social media platform as there is a lot to improve that department.
Read full review Pros Provides client friendly view that allows clients to easily see what content will look like on their social platforms. Provides a one-stop option for multiple client and platform content to live. Great customer service and extremely responsive help center. Easy to use and learn interface. Read full review Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering. Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable. Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value. Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility. Integrations - The platform API is robust and well documented, so you can integrate the site any way you want into your existing systems if you have the proper knowledge. Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when. Read full review Cons We had some issues with the timing of posts and posts not going out when they updated their platform recently. Missing out on posting directly to Instagram (we have to use another platform for this). Doesn't support Instagram stories, so we have to denote which ones are for Instagram stories and which ones are for Instagram newsfeed. Read full review The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users. The design of some of the widgets could be improved and made consistent across application types. You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members. The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors. The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files. Read full review Likelihood to Renew
We decided today that we were renewing our use
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I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Read full review Usability
Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
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Other than a few users who have come into the platform expecting complete control of the look and feel, most of our users have found the platform very easy to use. They often remark that it's just like other sites they've used outside of work such as user groups, forums, etc. From the admin side, it's pretty usable too! We haven't had too many head scratcher moments.
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Support is really helpful and always giving their best to assist us.
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Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
Read full review Alternatives Considered
HeyOrca is definitely more for the agency level than
is fairly limited, even at its larger plans. HeyOrca is geared towards agencies, and that is definitely clear in the interface and arrangement.
sure seems like more of a consumer product than a B2B product in my opinion.
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We also reviewed
and Community Cloud.
was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly
Read full review Return on Investment Sustains our clients due to its layout and user-friendliness Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients Read full review It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us. We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders. We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful. Read full review