What users are saying about
11 Ratings
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Top Rated
487 Ratings
11 Ratings
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Score 6.7 out of 100

Lucidspark

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Top Rated
487 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Lucidspark

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Lucidspark

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Lucidspark is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.9

    Lucidspark

    89%
    282 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    8.8

    Lucidspark

    88%
    4 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.5

    Lucidspark

    85%
    282 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.3

    Lucidspark

    83%
    237 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Lucid Software

    As a Product manager, it is helpful to present system integration concepts and data flow. I am able to visualize concepts and express my thoughts to others better. This is by far the best tool for user story mapping with the Jira integration. Importing existing cards or creating new Jira tickets is so simple.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Lucid Software

    • Intuitive and simple design is one of its strong points, so zero learning curve!
    • Clearing away the whole board or parts of the board is a breeze to avoid confusion.
    • The different pens with colors and nib thickness allow easy explanations.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Lucid Software

    • CSV export of Lucidspark board cannot be imported into another board.
    • I cannot import contents from Miro (or other tools) to import my whiteboards from other tools into Lucidspark.
    • JIRA integration was clunky and I accidentally created 16 cards in JIRA without realizing it. All selected items in a flow chart became separate JIRA stories, which was surprising.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Lucidspark

    Starting Price

    $0 per month per user

    Editions & Modules

    Lucidspark editions and modules pricing
    EditionModules
    EnterpriseContact us for a quote!1
    Team$9.002
    Individual$7.953
    Free$04

    Footnotes

    1. none
    2. per month, 3 user minimum
    3. per month, per user
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    We offer free, individual, team, and enterprise licenses of Lucidspark.

    Pricing Info

    Likelihood to Renew

    Hiver

    No answers on this topic

    Lucid Software

    It’s integral to the way we operate and run the business. It’s slick, professional and always having new features added
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Lucid Software

    Lucidspark is very much the easiest offering to pick up and use and its not even close I have been to Lucid summits to lean how to better utilize Lucidchart and its hard to get others to do the same. The best part about Lucid spark is that when new people are involved in my project planning it takes less than 5 minutes to get them up to speed and collaborating right away.
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Lucid Software

    It is efficient enough to execute the workflow and lacks only a few convenience requirements. It is easily recommended to any user due to its optimised templates and tools where the size limit is only interfering with the work process for new users to test it. It is also a potential platform to work with a team to get very good real-time responses.
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    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Lucid Software

    Other comparable platforms, such as Miro & mentioned above are slightly too vague in scope when it comes to virtual whiteboarding tools, however, they allow for linking blocks to live-updating Asana cards among other productivity tools.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Lucid Software

    • I've made a Planning Poker template in Lucid that we use for Sprint Planning, and it's made it easier to switch to Story Points and forego task breakdown and time estimation altogether. It does save time during Sprint Planning but that's less significant than the fact that developers no longer feel the need or pressure to conform to whatever random time estimate was provided. That's thanks to Story Points, not Lucid itself, but Lucid surely made Planning Poker a lot easier than it used to be. As an added bonus, it stores voting history, so we can go back during the Retrospective and review particular items of interest that we completely botched the sizing of.
    Read full review

    Screenshots

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