What users are saying about
6 Ratings
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Top Rated
263 Ratings
6 Ratings
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Score 9.7 out of 100

Lucidspark

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Top Rated
263 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Lucidspark

It is good to be used in team bonding sessions, e.g. we did a simple "2 truths, 1 lie" session where we wrote the 3 facts and then people could easy just move coloured circles to their choices... sometimes in virtual calls, it's hard to bring everyone into the meeting, as only 1 person can really talk at a time, but this way everyone could mess around too at the same time. Similarly, the above is also true for team brainstorming sessions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Lucidspark
Organize and prioritize service tickets
Hiver
8.8
Lucidspark
Ticket creation and submission
Hiver
9.1
Lucidspark
Ticket response
Hiver
9.1
Lucidspark

Multi-Channel Help

Hiver
9.1
Lucidspark
Email support
Hiver
9.1
Lucidspark

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Lucidspark

  • Ease of learning and adoption. No prior experience is required in using the tool.
  • The templates available for various needs are impressive. You just need to pick up the right template to get your job done. This saves a lot of time trying to design one on your own.
  • Real time team collaboration and rapid working models to see the changes made by colleagues and track them accordingly.
  • User experience is top notch in terms of seamless drag and drop features and the user interface adds value for the customers to make flows and work look perfect.
Teja Tiruvure | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Lucidspark

  • I like the idea of the containers, but am unclear what they are. It would be nice to have some examples or explanation at the point of use to better understand how and why to use them.
  • I just found out that I can import a csv file into sticky notes, but the option was hidden. That would be useful to know or have more easily available. I guess the feedback is make things more visible.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Lucidspark

Lucidspark 6.4
Based on 2 answers
Incredibly intuitive and team friendly
Anonymous | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Lucidspark

Lucidspark 7.9
Based on 103 answers
I personally found Lucidspark very easy to learn, and so far I have not heard anyone complaining about finding it difficult to use. In my experience with other products, I often spent a lot of time getting new people familiar with the tools, and helping them to overcome roadblocks.
Simon STRUDWICK | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

Lucidspark

Lucidspark 7.7
Based on 97 answers
Rating this a 7 because my knowledge of Lucidspark support is pretty limited - I've looked into some documentation, which was very easy to understand and digest. However, I've never communicated with anyone via email/chat, so I can't really speak to the strength of these options. I do think it's worth mentioning that I didn't need to leverage support because the product was so easy to use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Lucidspark

We selected Lucidspark because we are currently Lucidchart customers and have enjoyed that product for years. Lucidspark seemed to make the most sense for us in terms of ease-of-use. We haven't used or evaluated other companies that have a similar product.
Chelsea Strong | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Lucidspark

  • Use of the tool has definitely improved engagement during online meetings, resulting in better productivity
  • Reduced time cost in "writing up" afterwards, as text and images can be exported or even copied/pasted out
  • License costs compare favorably with some market alternatives
Lee S Mason | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Lucidspark

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Lucidspark Editions & Modules

Edition
EnterpriseContact us for a quote!
Team$9.002
Individual$7.95
Free$0
  1. Per user, 3 user minimum.
Additional Pricing Details
We offer free, individual, team, and enterprise licenses of Lucidspark. For more information on our license types and the associated product capabilities, visit: https://lucid.app/pricing/lucidspark

Rating Summary

Likelihood to Recommend

Hiver
10.0
Lucidspark
8.2

Likelihood to Renew

Hiver
Lucidspark
6.4

Usability

Hiver
Lucidspark
7.9

Support Rating

Hiver
Lucidspark
7.7

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