HubSpot CRM vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
HubSpot CRMOncontact
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMOncontact
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMOncontact
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Everything is available to view on the main page without clicking through so many tabs to find the info you are looking for.
Oncontact

No answer on this topic

Top Pros
Top Cons
Features
HubSpot CRMOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.9
1552 Ratings
3% above category average
Oncontact
5.0
2 Ratings
42% below category average
Customer data management / contact management8.71499 Ratings4.82 Ratings
Workflow management8.21465 Ratings4.42 Ratings
Territory management6.1184 Ratings4.82 Ratings
Opportunity management8.21402 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)8.31509 Ratings9.01 Ratings
Contract management8.0185 Ratings3.92 Ratings
Quote & order management7.21017 Ratings3.92 Ratings
Interaction tracking8.41454 Ratings4.42 Ratings
Channel / partner relationship management7.9186 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.2
1028 Ratings
4% below category average
Oncontact
3.6
2 Ratings
70% below category average
Case management7.1957 Ratings5.32 Ratings
Call center management7.4826 Ratings4.42 Ratings
Help desk management7.2879 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.3
1369 Ratings
9% above category average
Oncontact
8.5
1 Ratings
12% above category average
Lead management8.31290 Ratings8.01 Ratings
Email marketing8.41301 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.4
1418 Ratings
2% below category average
Oncontact
9.0
1 Ratings
17% above category average
Task management7.91360 Ratings9.01 Ratings
Billing and invoicing management6.7700 Ratings00 Ratings
Reporting7.61255 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.8
1383 Ratings
3% above category average
Oncontact
8.7
1 Ratings
14% above category average
Forecasting7.41087 Ratings9.01 Ratings
Pipeline visualization8.21312 Ratings8.01 Ratings
Customizable reports7.71274 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.3
1321 Ratings
3% below category average
Oncontact
4.9
2 Ratings
43% below category average
Custom fields7.91294 Ratings4.42 Ratings
Custom objects7.61122 Ratings4.42 Ratings
Scripting environment6.3132 Ratings3.92 Ratings
API for custom integration7.4914 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.3
1279 Ratings
0% below category average
Oncontact
10.0
1 Ratings
18% above category average
Single sign-on capability8.31141 Ratings10.01 Ratings
Role-based user permissions8.41217 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.1
870 Ratings
2% below category average
Oncontact
7.0
1 Ratings
4% below category average
Social data7.2853 Ratings7.01 Ratings
Social engagement7.1842 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.5
979 Ratings
5% above category average
Oncontact
7.0
1 Ratings
2% below category average
Marketing automation7.5972 Ratings7.01 Ratings
Compensation management7.4635 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.7
1166 Ratings
3% above category average
Oncontact
8.0
1 Ratings
6% above category average
Mobile access7.71166 Ratings8.01 Ratings
Best Alternatives
HubSpot CRMOncontact
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMOncontact
Likelihood to Recommend
8.4
(1595 ratings)
4.8
(2 ratings)
Likelihood to Renew
9.8
(29 ratings)
10.0
(1 ratings)
Usability
8.2
(1443 ratings)
-
(0 ratings)
Support Rating
6.8
(23 ratings)
-
(0 ratings)
Implementation Rating
7.9
(8 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMOncontact
Likelihood to Recommend
HubSpot
So there was a deal I was not able to find in all pipelines, basically in all deals view. Then I shifted it to a deals stages-wise view. It helped me understand how many deals I have in follow-up stages to keep following up on time. I will not miss any follow-ups, especially the ones that are very important to take. So that's what I like about HubSpot: they have views.
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WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros
HubSpot
  • Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
  • Integrations with critical software and platforms across all arms of our business.
  • In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
  • Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
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WorkWise LLC
  • Company Name
  • Contacts
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Cons
HubSpot
  • There are some limitations on report building. They need to have more options to add to the x/y axis
  • There needs to be a more simple amount of time zones. They don't just have one per time zone currently which doesn't make a ton of sense.
  • It seems to go out a lot. It usually doesn't take long for it to be fixed but still concerning seeing how I need it or else I can't do my job.
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WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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WorkWise LLC
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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WorkWise LLC
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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WorkWise LLC
No answers on this topic
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
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WorkWise LLC
  • Don't know, I only use occasionally
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.