What users are saying about
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Top Rated
1077 Ratings
3 Ratings

HubSpot CRM

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Top Rated
1077 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Oncontact
5.1
Customer data management / contact management
HubSpot CRM
8.7
Oncontact
4.9
Workflow management
HubSpot CRM
7.8
Oncontact
4.4
Territory management
HubSpot CRM
7.2
Oncontact
4.9
Opportunity management
HubSpot CRM
8.1
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Oncontact
9.0
Contract management
HubSpot CRM
7.8
Oncontact
3.9
Quote & order management
HubSpot CRM
7.8
Oncontact
3.9
Interaction tracking
HubSpot CRM
8.3
Oncontact
4.4
Channel / partner relationship management
HubSpot CRM
7.5
Oncontact
4.9

Customer Service & Support

HubSpot CRM
7.3
Oncontact
3.6
Case management
HubSpot CRM
7.3
Oncontact
5.4
Call center management
HubSpot CRM
7.1
Oncontact
4.4
Help desk management
HubSpot CRM
7.6
Oncontact
1.0

Marketing Automation

HubSpot CRM
8.6
Oncontact
8.5
Lead management
HubSpot CRM
8.5
Oncontact
8.0
Email marketing
HubSpot CRM
8.6
Oncontact
9.0

CRM Project Management

HubSpot CRM
7.6
Oncontact
9.0
Task management
HubSpot CRM
8.2
Oncontact
9.0
Billing and invoicing management
HubSpot CRM
6.7
Oncontact
Reporting
HubSpot CRM
7.9
Oncontact
9.0

CRM Reporting & Analytics

HubSpot CRM
7.8
Oncontact
8.7
Forecasting
HubSpot CRM
7.9
Oncontact
9.0
Pipeline visualization
HubSpot CRM
8.0
Oncontact
8.0
Customizable reports
HubSpot CRM
7.5
Oncontact
9.0

Customization

HubSpot CRM
7.7
Oncontact
5.0
Custom fields
HubSpot CRM
8.2
Oncontact
4.4
Custom objects
HubSpot CRM
7.7
Oncontact
4.4
Scripting environment
HubSpot CRM
6.8
Oncontact
3.9
API for custom integration
HubSpot CRM
7.9
Oncontact
7.0

Security

HubSpot CRM
8.3
Oncontact
10.0
Single sign-on capability
HubSpot CRM
8.3
Oncontact
10.0
Role-based user permissions
HubSpot CRM
8.3
Oncontact
10.0

Social CRM

HubSpot CRM
7.8
Oncontact
7.0
Social data
HubSpot CRM
7.7
Oncontact
7.0
Social engagement
HubSpot CRM
7.8
Oncontact
7.0

Integrations with 3rd-party Software

HubSpot CRM
7.9
Oncontact
7.0
Marketing automation
HubSpot CRM
8.2
Oncontact
7.0
Compensation management
HubSpot CRM
7.7
Oncontact

Platform

HubSpot CRM
6.7
Oncontact
8.0
Mobile access
HubSpot CRM
6.7
Oncontact
8.0

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 135 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Oncontact
4.9

Likelihood to Renew

HubSpot CRM
9.1
Oncontact
10.0

Usability

HubSpot CRM
8.5
Oncontact

Support Rating

HubSpot CRM
8.3
Oncontact

Implementation Rating

HubSpot CRM
9.1
Oncontact

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