What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2617 Ratings
3 Ratings

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2617 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.8 out of 100

Feature Set Ratings

  • HubSpot CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Social CRM, Integrations with 3rd-party Software
  • Oncontact ranks higher in 4 feature sets: CRM Project Management, CRM Reporting & Analytics, Security, Platform

Sales Force Automation

8.2

HubSpot CRM

82%
5.0

Oncontact

50%
HubSpot CRM ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
818 Ratings
4.8
48%
2 Ratings

Workflow management

8.5
85%
793 Ratings
4.4
44%
2 Ratings

Territory management

7.4
74%
184 Ratings
4.8
48%
2 Ratings

Opportunity management

8.4
84%
763 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
811 Ratings
9.0
90%
1 Rating

Contract management

7.9
79%
185 Ratings
3.9
39%
2 Ratings

Quote & order management

8.1
81%
522 Ratings
3.9
39%
2 Ratings

Interaction tracking

8.7
87%
788 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings
4.8
48%
2 Ratings

Customer Service & Support

7.8

HubSpot CRM

78%
3.6

Oncontact

36%
HubSpot CRM ranks higher in 3/3 features

Case management

8.1
81%
503 Ratings
5.3
53%
2 Ratings

Call center management

7.7
77%
441 Ratings
4.4
44%
2 Ratings

Help desk management

7.7
77%
466 Ratings
1.0
10%
1 Rating

Marketing Automation

8.8

HubSpot CRM

88%
8.5

Oncontact

85%
HubSpot CRM ranks higher in 1/2 features

Lead management

8.7
87%
705 Ratings
8.0
80%
1 Rating

Email marketing

8.8
88%
701 Ratings
9.0
90%
1 Rating

CRM Project Management

8.0

HubSpot CRM

80%
9.0

Oncontact

90%
Oncontact ranks higher in 2/3 features

Task management

8.4
84%
732 Ratings
9.0
90%
1 Rating

Billing and invoicing management

7.2
72%
356 Ratings
N/A
0 Ratings

Reporting

8.2
82%
685 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

8.2

HubSpot CRM

82%
8.7

Oncontact

87%
Oncontact ranks higher in 2/3 features

Forecasting

7.7
77%
584 Ratings
9.0
90%
1 Rating

Pipeline visualization

8.4
84%
708 Ratings
8.0
80%
1 Rating

Customizable reports

8.3
83%
692 Ratings
9.0
90%
1 Rating

Customization

7.9

HubSpot CRM

79%
4.9

Oncontact

49%
HubSpot CRM ranks higher in 4/4 features

Custom fields

8.6
86%
716 Ratings
4.4
44%
2 Ratings

Custom objects

8.5
85%
607 Ratings
4.4
44%
2 Ratings

Scripting environment

6.3
63%
133 Ratings
3.9
39%
2 Ratings

API for custom integration

8.3
83%
488 Ratings
7.0
70%
1 Rating

Security

8.7

HubSpot CRM

87%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

8.7
87%
607 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.7
87%
652 Ratings
10.0
100%
1 Rating

Social CRM

8.0

HubSpot CRM

80%
7.0

Oncontact

70%
HubSpot CRM ranks higher in 2/2 features

Social data

7.9
79%
478 Ratings
7.0
70%
1 Rating

Social engagement

8.1
81%
474 Ratings
7.0
70%
1 Rating

Integrations with 3rd-party Software

8.2

HubSpot CRM

82%
7.0

Oncontact

70%
HubSpot CRM ranks higher in 2/2 features

Marketing automation

8.6
86%
529 Ratings
7.0
70%
1 Rating

Compensation management

7.9
79%
329 Ratings
N/A
0 Ratings

Platform

7.6

HubSpot CRM

76%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features

Mobile access

7.6
76%
616 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • HubSpot CRM is rated higher in 1 area: Likelihood to Recommend
  • Oncontact is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.7

HubSpot CRM

87%
863 Ratings
4.8

Oncontact

48%
2 Ratings

Likelihood to Renew

8.8

HubSpot CRM

88%
10 Ratings
10.0

Oncontact

100%
1 Rating

Usability

8.8

HubSpot CRM

88%
765 Ratings

Oncontact

N/A
0 Ratings

Support Rating

8.3

HubSpot CRM

83%
21 Ratings

Oncontact

N/A
0 Ratings

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
Read full review

WorkWise LLC

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review

Pros

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

WorkWise LLC

  • Company Name
  • Contacts
Read full review

Cons

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

WorkWise LLC

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review

Pricing Details

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Oncontact

Starting Price

$0

Editions & Modules

Oncontact editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    WorkWise LLC

    The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
    Read full review

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    WorkWise LLC

    No answers on this topic

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    WorkWise LLC

    No answers on this topic

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    WorkWise LLC

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    WorkWise LLC

    • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
    • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    WorkWise LLC

    • Don't know, I only use occasionally
    Read full review

    Screenshots

    Add comparison