HubSpot CRM vs Oncontact | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 1077 reviews and ratings

Score 4.9 out of 10

Based on 3 reviews and ratings

Feature Rating Comparison

HubSpot CRM

Oncontact

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

HubSpot CRM

Oncontact

Case management

Call center management

Help desk management

HubSpot CRM

Oncontact

Lead management

Email marketing

HubSpot CRM

Oncontact

Task management

Billing and invoicing management

Reporting

HubSpot CRM

Oncontact

Forecasting

Pipeline visualization

Customizable reports

HubSpot CRM

Oncontact

Custom fields

Custom objects

Scripting environment

API for custom integration

HubSpot CRM

Oncontact

Single sign-on capability

Role-based user permissions

HubSpot CRM

Oncontact

Social data

Social engagement

HubSpot CRM

Oncontact

Marketing automation

Compensation management

HubSpot CRM

Oncontact

Mobile access

Pros

Ease of use in the beginning - Not a steep learning curve to start using it.
The free version surprisingly includes a lot of features.
It can grow with you as your company / client base grows.
Has increasingly improved its available integrations with other software.
Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.

Read full review

Senior Project Manager, APAC

NeuroLeadership InstituteE-Learning, 201-500 employees

View all 233 answers on this topic

Company Name
Contacts

Read full review

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Cons

I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
A/B testing for emails or steps within sequences would be helpful
Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.

Read full review

Verified User

Representative in Sales

Financial Services Company, 51-200 employees

View all 233 answers on this topic

Customization could be easier. Just about anything is possible, but the learning curve is steep.
More focus on mass loading

Read full review

Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 2 answers on this topic

Likelihood to Renew

HubSpot CRM 9.1

Based on 4 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

Read full review

Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 4 answers on this topic

Oncontact 10.0

Based on 1 answer

The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

Read full review

Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 1 answers on this topic

Usability

HubSpot CRM 8.5

Based on 135 answers

Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.

Read full review

Director of Social Marketing

Ascent ResourcesOil & Energy, 51-200 employees

View all 135 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

HubSpot CRM 8.3

Based on 18 answers

HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.

Read full review

Verified User

Analyst in Marketing

Airlines/Aviation Company, 201-500 employees

View all 18 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

Read full review

Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

View all 10 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.

Read full review

Sales Director

pulseDataHospital & Health Care, 11-50 employees

View all 233 answers on this topic

Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

Read full review

Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 2 answers on this topic

Return on Investment

Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.

Read full review

Project Consultant

Coval Homes LLCConstruction, 11-50 employees

View all 233 answers on this topic

Don't know, I only use occasionally

Read full review

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Screenshots

See All (4) HubSpot CRM Screenshots

—

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹

Per Month [Unlimited Users]

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Oncontact Editions & Modules

—

Additional Pricing Details

—

Rating Summary

HubSpot CRM

Oncontact

HubSpot CRM

Oncontact

HubSpot CRM

Oncontact

HubSpot CRM

Oncontact

HubSpot CRM

Oncontact

Add comparison