HubSpot CRM vs. Oncontact CRM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Oncontact CRM (discontinued)
Score 4.8 out of 10
N/A
OnContact was customer relationship management software for sales and marketing automation, available through either cloud or on-premise deployment. It was acquired by Workwise LLC, which was in turn acquired by Aptean, and is no longer available for sale.N/A
Pricing
HubSpot CRMOncontact CRM (discontinued)
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMOncontact CRM (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMOncontact CRM (discontinued)
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Everything is available to view on the main page without clicking through so many tabs to find the info you are looking for.
Oncontact CRM (discontinued)

No answer on this topic

Features
HubSpot CRMOncontact CRM (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.1
1658 Ratings
4% above category average
Oncontact CRM (discontinued)
5.0
2 Ratings
44% below category average
Customer data management / contact management9.01596 Ratings4.82 Ratings
Workflow management8.51565 Ratings4.42 Ratings
Territory management4.9184 Ratings4.82 Ratings
Opportunity management8.61501 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)8.71614 Ratings9.01 Ratings
Contract management7.9185 Ratings3.92 Ratings
Quote & order management8.21099 Ratings3.92 Ratings
Interaction tracking8.71558 Ratings4.42 Ratings
Channel / partner relationship management8.2186 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
8.0
1115 Ratings
4% above category average
Oncontact CRM (discontinued)
3.6
2 Ratings
72% below category average
Case management8.41037 Ratings5.32 Ratings
Call center management7.6892 Ratings4.42 Ratings
Help desk management8.1951 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.7
1466 Ratings
11% above category average
Oncontact CRM (discontinued)
8.5
1 Ratings
9% above category average
Lead management8.91384 Ratings8.01 Ratings
Email marketing8.61396 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
8.2
1516 Ratings
6% above category average
Oncontact CRM (discontinued)
9.0
1 Ratings
16% above category average
Task management8.41450 Ratings9.01 Ratings
Billing and invoicing management8.0763 Ratings00 Ratings
Reporting8.31344 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
8.3
1484 Ratings
8% above category average
Oncontact CRM (discontinued)
8.7
1 Ratings
13% above category average
Forecasting8.11171 Ratings9.01 Ratings
Pipeline visualization8.41411 Ratings8.01 Ratings
Customizable reports8.21369 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
8.0
1418 Ratings
4% above category average
Oncontact CRM (discontinued)
4.9
2 Ratings
44% below category average
Custom fields8.51389 Ratings4.42 Ratings
Custom objects8.51211 Ratings4.42 Ratings
Scripting environment6.3132 Ratings3.92 Ratings
API for custom integration8.5992 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
9.0
1377 Ratings
7% above category average
Oncontact CRM (discontinued)
10.0
1 Ratings
17% above category average
Single sign-on capability9.01235 Ratings10.01 Ratings
Role-based user permissions8.91314 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
8.0
946 Ratings
7% above category average
Oncontact CRM (discontinued)
7.0
1 Ratings
6% below category average
Social data7.8928 Ratings7.01 Ratings
Social engagement8.1915 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
8.2
1058 Ratings
9% above category average
Oncontact CRM (discontinued)
7.0
1 Ratings
7% below category average
Marketing automation8.51051 Ratings7.01 Ratings
Compensation management7.9694 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
8.0
1247 Ratings
6% above category average
Oncontact CRM (discontinued)
8.0
1 Ratings
6% above category average
Mobile access8.01247 Ratings8.01 Ratings
Best Alternatives
HubSpot CRMOncontact CRM (discontinued)
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMOncontact CRM (discontinued)
Likelihood to Recommend
8.5
(1701 ratings)
4.8
(2 ratings)
Likelihood to Renew
10.0
(31 ratings)
10.0
(1 ratings)
Usability
8.4
(1550 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
6.4
(1 ratings)
-
(0 ratings)
Support Rating
5.9
(24 ratings)
-
(0 ratings)
Implementation Rating
7.5
(9 ratings)
-
(0 ratings)
Configurability
4.5
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
5.5
(1 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
7.3
(1 ratings)
-
(0 ratings)
Vendor post-sale
6.4
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMOncontact CRM (discontinued)
Likelihood to Recommend
HubSpot
I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
Read full review
Discontinued Products
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review
Pros
HubSpot
  • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
  • Task management is simple but effective.
  • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
  • Gmail integration is quite smooth along with email tracking.
Read full review
Discontinued Products
  • Company Name
  • Contacts
Read full review
Cons
HubSpot
  • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
  • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
  • I would like to see more native options for automation.
Read full review
Discontinued Products
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review
Likelihood to Renew
HubSpot
Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
Read full review
Discontinued Products
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Read full review
Usability
HubSpot
I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
Read full review
Discontinued Products
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
HubSpot
We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
Read full review
Discontinued Products
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Read full review
Return on Investment
HubSpot
  • We were able to track good quality leads and push them to closure.
  • The leads were contacted within 24 hours so lead drops were minimum.
  • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
Read full review
Discontinued Products
  • Don't know, I only use occasionally
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.