HubSpot CRM vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
HubSpot CRMOncontact
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMOncontact
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMOncontact
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
Everything is available to view on the main page without clicking through so many tabs to find the info you are looking for.
Oncontact

No answer on this topic

Features
HubSpot CRMOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.8
1595 Ratings
1% above category average
Oncontact
5.0
2 Ratings
43% below category average
Customer data management / contact management8.81536 Ratings4.82 Ratings
Workflow management7.81507 Ratings4.42 Ratings
Territory management4.9184 Ratings4.82 Ratings
Opportunity management8.31440 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51552 Ratings9.01 Ratings
Contract management8.0185 Ratings3.92 Ratings
Quote & order management7.71053 Ratings3.92 Ratings
Interaction tracking8.51497 Ratings4.42 Ratings
Channel / partner relationship management8.2186 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.4
1066 Ratings
3% below category average
Oncontact
3.6
2 Ratings
72% below category average
Case management7.9992 Ratings5.32 Ratings
Call center management6.8857 Ratings4.42 Ratings
Help desk management7.6913 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.4
1406 Ratings
9% above category average
Oncontact
8.5
1 Ratings
10% above category average
Lead management8.61327 Ratings8.01 Ratings
Email marketing8.21337 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.9
1457 Ratings
3% above category average
Oncontact
9.0
1 Ratings
16% above category average
Task management8.21397 Ratings9.01 Ratings
Billing and invoicing management7.5728 Ratings00 Ratings
Reporting8.01290 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.8
1426 Ratings
3% above category average
Oncontact
8.7
1 Ratings
14% above category average
Forecasting7.61123 Ratings9.01 Ratings
Pipeline visualization8.01355 Ratings8.01 Ratings
Customizable reports7.81314 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.3
1361 Ratings
4% below category average
Oncontact
4.9
2 Ratings
44% below category average
Custom fields7.91334 Ratings4.42 Ratings
Custom objects7.41160 Ratings4.42 Ratings
Scripting environment6.3132 Ratings3.92 Ratings
API for custom integration7.7948 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.6
1318 Ratings
3% above category average
Oncontact
10.0
1 Ratings
18% above category average
Single sign-on capability8.71179 Ratings10.01 Ratings
Role-based user permissions8.41255 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.1
903 Ratings
4% below category average
Oncontact
7.0
1 Ratings
6% below category average
Social data6.9885 Ratings7.01 Ratings
Social engagement7.2875 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
1011 Ratings
4% above category average
Oncontact
7.0
1 Ratings
5% below category average
Marketing automation7.71004 Ratings7.01 Ratings
Compensation management7.8660 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.7
1196 Ratings
2% above category average
Oncontact
8.0
1 Ratings
6% above category average
Mobile access7.71196 Ratings8.01 Ratings
Best Alternatives
HubSpot CRMOncontact
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMOncontact
Likelihood to Recommend
8.2
(1639 ratings)
4.8
(2 ratings)
Likelihood to Renew
9.6
(30 ratings)
10.0
(1 ratings)
Usability
7.9
(1487 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
6.4
(1 ratings)
-
(0 ratings)
Support Rating
6.4
(24 ratings)
-
(0 ratings)
Implementation Rating
7.7
(9 ratings)
-
(0 ratings)
Configurability
4.5
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
5.5
(1 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
7.3
(1 ratings)
-
(0 ratings)
Vendor post-sale
6.4
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMOncontact
Likelihood to Recommend
HubSpot
HubSpot CRM is a great lead generation tool and lead contact aggregator. Browser-based, it lives online and is accessible remotely from any device. The lowest tier is also free - these factors combined makes it a viable tool for smaller businesses with a smaller sales team. As businesses grow, other tiers are available; however, pricing can be a little prohibitive and should be taken into consideration for long-term needs.
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WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
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WorkWise LLC
  • Company Name
  • Contacts
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Cons
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
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WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Usability
HubSpot
No CRM is going to magically make your business grow for you. There will always be work to ensure it operates how you expect it to. the CRM is not responsible for the quality of the data or leads. So why do I recommend it so highly? Because it's easy to learn and easy to train employees on.
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WorkWise LLC
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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WorkWise LLC
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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WorkWise LLC
No answers on this topic
Alternatives Considered
HubSpot
Salesforce Marketing Cloud and HubSpot Marketing are somewhat similar but the Marketing platform on HubSpot beats it 9/10. It's way easier to use and is just tailored to marketing a little bit more. When it comes to Copper and Zoho Marketing Plus however, HubSpot completely blows it out of the water. HubSpot offers way more from a marketing perspective and our sales team has plenty of experience elsewhere when it comes to CRM's and they even agree that it is easier to use and navigate than any other CRM's they have used in the past
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WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
HubSpot
  • We can raise the tickets easily from HubSpot only. There is no confusion about that.
  • There is difficulty raising tickets from Hubspot as once it is resolved, we will not be able to check again on the deal overview that needs to be solved.
  • HubSpot is very good compared to Salesforce and Zoho, as I have worked on all 3 till now.
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WorkWise LLC
  • Don't know, I only use occasionally
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.