HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
I have more experience with HubSpot than I do with the others but from my limited experience with the other platforms, they are a little clunky and make it hard to navigate the website.
Blows it away. Way more user-friendly and SIGNIFICANTLY easier to learn with resources that don't cost an arm and a leg, which means more of our team can use it to its full capacity.
I think HubSpot is just a lot more comprehensive, and there are many more features to take advantage of. For example, it's very handy to be able to take chats from the website and assign them to people in that region. It's also very handy to call through an integration with Airc…
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily …
Hubspot is far superior to our previously used CRM, providing more automation and visibility of individual/company performance. It is also more cost-effective for multiple staff members and provides them with functionality to speed up their processes and complete their tasks …
ZoomInfo is in a testing period at the moment and only using their contact data on leads so I cannot comment on that being in our 1st month of using their tool. Apollo.io is a great tool, mostly used for email contacts but as we don't get much of the analytics functions, …
HubSpot CRM is based on CRM and not any other component. Microsoft BC, Odoo are ERP systems with a less than optimal system for sales professionals. ActiveCampaign and Mailchimp do a great job for e-mails, but are unsuited for anything else. It's absolutely key to have a system …
We used to use Freshworks for our CRM, and HubSpot CRM exceeds on having all the platform integrated, you don't need to hire different platforms, as you have all the information in the same place. We had to stop using the Marketing HUB professional, and started using Brevo for …
I was not part of the selection process at the time, and originally it was purchased for Sales use only!! But now it's predominantly used and managed by Marketing - as soon as we saw it's value we claimed it
It is more sales-focused and has more robust features that integrate with other areas of our business, such as the website, marketing, and automating tasks and follow-up emails. The other apps required more work as CRMs, whereas Hubspot seemed more plug-and-play.
I feel HubSpot CRM is easier to use versus salesforce, and is much more customizable to fit the needs of the sales steam. I feel zoom engage gives better prospecting, and definitely faster dialing options. I feel vanillas soft click to dial is alot faster then HubSpot. I feel …
The workflow with lead management in HubSpot CRM is perfect. Entrata is so oldschool and basic. I am in property management, specifically New Developement Lease Ups and Entrata does not track anything nor does it have workflows. We miss out on so many leads with Entrata because …
So there was a deal I was not able to find in all pipelines, basically in all deals view. Then I shifted it to a deals stages-wise view. It helped me understand how many deals I have in follow-up stages to keep following up on time. I will not miss any follow-ups, especially the ones that are very important to take. So that's what I like about HubSpot: they have views.
Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
Integrations with critical software and platforms across all arms of our business.
In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in