HubSpot Service Hub vs. Spiceworks Help Desk
HubSpot Service Hub vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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HubSpot Service Hub | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $50 per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
HubSpot Service Hub | Spiceworks Help Desk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HubSpot Service Hub | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HubSpot Service Hub | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.6 (12 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
HubSpot Service Hub | Spiceworks Help Desk | |
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Likelihood to Recommend | HubSpot | Spiceworks Ziff Davis |
Pros | HubSpot | Spiceworks Ziff Davis |
Cons | HubSpot | Spiceworks Ziff Davis |
Likelihood to Renew | HubSpot No answers on this topic | Spiceworks Ziff Davis |
Usability | HubSpot No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | HubSpot No answers on this topic | Spiceworks Ziff Davis |
Support Rating | HubSpot No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | HubSpot No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | HubSpot | Spiceworks Ziff Davis |
Return on Investment | HubSpot | Spiceworks Ziff Davis |
ScreenShots | HubSpot Service Hub Screenshots |