ignio AIOps vs. Katalon Studio

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.

Free trial version is fine but you don't get the adequate support and VFM for the licensed version. Customer service needs to be improved a lot and any QA's with less technical background or less time to troubleshoot issues in the software on their own would find it difficult to use.

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• Codeless test automation
• Integration with Web, Mobile, API and Desktop automation
• Possibility of end to end test automation using CI tools
• Assistance provided during the coding

Incentivized

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

• Katalon Studio supports only grovvy language for now. It will be nice to see support for other scripting languages.
• Performance issues; sudden crash of the tool.
• Debug button is provided only to licensed owner since Katalon 7+ version.
• New tool, few resources available to learn. So there is a mild learning curve here.

Incentivized

It is a very good product and it helps our organization.

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

Due to the slowness, there is an intermediate timeout. There is no other problem.

Incentivized

It was up than Dynatrace

Incentivized

We had performance issues in older version butterfly. But the new version cheetah is simply amazing

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

I love the support. They have provided answers and solutions for most of our questions or doubts that could come up. They also have provided basic tutorials on how to get familiarized with the program.

Incentivized

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

Self HEAL OOB Capabilites

Katalon Studio License cost is reasonable and it suits the budget where as other tools are expensive and its difficult to get right ROI. Capabilities are user friendly while using the Katalon Studio for api, mobile , web and desktop application automation where as expensive fails to provide certain basic user friendly factors

Incentivized

Quite Scalable!

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.

• No License fee: it saves a license fee which has paid for other tools.
• Able to create a Jenkins pipeline for DevOps saving sufficient time by running nightly.
• The manual tester can also automate making testing becomes faster.

Incentivized