Infor CloudSuite Industrial (SyteLine) vs. Viewpoint Spectrum

I have only used Infor CloudSuite Industrial (SyteLine) in my current role so I do not have specific scenarios other than, status/pay rate changes are not date effective so I have to make sure and enter any changes to the employees on the day the change is to occur. It would be better if I could enter changes as I receive them and code those changes to an effective date that can be referenced and pulled for reporting purposes.

Incentivized

The Installation team is amazing. They provide clear guidance at the beginning of the process regarding what is expected and what needs to be done. The implementation manager follows up monthly with you to make sure you are on track and if you need additional help. They are very helpful and responsive in resolving issues.

Incentivized

• Allows for customization.
• Scalable installation.
• Upgradeable.

Incentivized

• Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
• HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.

Incentivized

• Forecasting module
• Concierge support is hard to find solutions
• DataViews is tedious to set up and use

Incentivized

• Support isn't readily available. You can submit a ticket and wait days before it's picked up. Even critical issues (system outages) can wait an hour or two before someone responds.
• Large companies will feel limited. This product wasn't designed to handle large amounts of data, and performance seems to slow when there are more than 80 concurrent users.
• The new developments are limited. HR Management is less robust than a third-party product specializing in HR Management. Viewpoint Analytics is nowhere near as robust as Power BI or Tableau.

Incentivized

Strong technology stack that gives it long term strengths. Syteline is very scaleable, highly extensible and expandable. Work flow processing (ION) is strong and useful for increasing system feedback to user and decreasing repetitive tasks. Automated report generation is powerful. User interface is clean and very accessible. Broad functionality to meet a wide range of demanding environments. This is a solution you can use long term and not outgrow.

The product is working for us and the cost to implement a new system does not warrant the expense.

Incentivized

It's an easy enough software to use and it allows for light to heavy customization for the products you are trying to get out of it. We are a heavy user of it, but it would work just as well in a simpler implementation where it would be easy to maintain.

Incentivized

There's a little bit of a learning curve, but once you've been working in the system for a while, it becomes second nature. I would say that out of all of the other software that I've personally used, Spectrum has been the easiest one to pick up and learn quickly

Incentivized

I've never seen Spectrum down

For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.

Incentivized

Concierge is difficult to use but if you email support they are quick to respond.

Incentivized

The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth

Incentivized

Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.

Incentivized

My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.

Incentivized

Infor CloudSuite Industrial (SyteLine) is equivalent to ADP, as the system is old style with poor navigation to where you need to go. But just like ADP is effective at the data management they have to handle. Paylocity is more user friendly and easy navigation but has quirks and runs into coding issues alot.

Incentivized

I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.

Incentivized

You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well

• Data capture.
• Reporting
• Modernize business software.

Incentivized

• [In my opinion,] it takes at LEAST twice as long to do our jobs now.
• [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
• [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
• [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
• [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!