involve.ai vs. Vitally

Customer health monitoring Identifying growth opportunities Identifying churn risk Developing CS playbooks based on health score

Incentivized

• Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
• While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.

Incentivized

• Task management
• Team workflows
• Insights around churn risk
• Upsell opportunities

Incentivized

• Simple setup
• Detailed reporting
• Automates manual tasks
• Excellent support

Incentivized

• GMAIL integration
• More than surface level insights

Incentivized

• NPS measurement is not particularly customizable

Incentivized

involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator.

Incentivized

• Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
• Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
• Vitally worked out to be much cheaper for our needs.

Incentivized

• Company focus on customer health & holistic view

Incentivized

• Increased renewal rates
• Reduced overall time spent analyzing customer health
• Reduces manual tasks for customer health

Incentivized