Jira Service Management vs. Zendesk Sunshine Conversations
Jira Service Management vs. Zendesk Sunshine Conversations
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Zendesk Sunshine Conversations | N/A | Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019. | N/A |
Jira Service Management | Zendesk Sunshine Conversations | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Jira Service Management | Zendesk Sunshine Conversations | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Jira Service Management | Zendesk Sunshine Conversations | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
Jira Service Management | Zendesk Sunshine Conversations | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | EZ Texting Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Zendesk Sunshine Conversations | |
---|---|---|
Likelihood to Recommend | 5.7 (76 ratings) | 7.6 (5 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | Zendesk Sunshine Conversations | |
---|---|---|
Likelihood to Recommend | Atlassian | Zendesk |
Pros | Atlassian | Zendesk |
Cons | Atlassian | Zendesk |
Usability | Atlassian | Zendesk No answers on this topic |
Support Rating | Atlassian | Zendesk No answers on this topic |
Alternatives Considered | Atlassian | Zendesk |
Return on Investment | Atlassian | Zendesk |
ScreenShots | Jira Service Management Screenshots |