Keatext vs. Lang.ai

Keatext

10 Reviews and Ratings

Lang.ai

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Keatext	Score 8.8 out of 10	Enterprise companies (1,001+ employees)	Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…	$550 per month
Lang.ai	Score 8.5 out of 10	N/A	Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.	N/A

Pricing

Keatext

Lang.ai

Editions & Modules

Basic: $550
per month
Pro: $999
per month
Enterprise: 1650+
per month

No answers on this topic

Offerings

Pricing Offerings
Keatext	Lang.ai
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Keatext	Lang.ai
Top Pros	Pro Easy to use Pro Social media Pro Artificial intelligence	No answers on this topic
Top Cons	Minus Data analysis Minus Third party integration Minus Nice interface	No answers on this topic

Best Alternatives
	Keatext	Lang.ai
Small Businesses	Sogolytics Score 8.9 out of 10	IBM Watson Studio Score 9.1 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	PG Forsta HX Platform Score 9.0 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	PG Forsta HX Platform Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Keatext	Lang.ai
Likelihood to Recommend	9.1 (6 ratings)	8.5 (2 ratings)

User Testimonials
	Keatext	Lang.ai
Likelihood to Recommend	Keatext Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies. Incentivized Zheng Khoo Digital Marketing Specialists Read full review	Lang.ai I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice. Incentivized Mike Koolwijk Onlinemarketing consulent Read full review
Pros	Keatext You can detect or analyze feelings in French, Italian, Arabic, and English. You can classify text and comments in different languages. Easy to use for both professionals and non-professionals. Use analytics to gain deep insight into what's happening on social media platforms. Simple interface. Incentivized Stanley Kamal Software Engineer Read full review	Lang.ai Great auto-tagging Improved tagging structure and system Efficient notes and organisation Incentivized Verified User Anonymous Read full review
Cons	Keatext It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language. Incentivized Sharon Khoo Tan Human Resources Director Read full review	Lang.ai More customization options when creating my own chatbot Better integration with other platforms like Slack The natural language processing accuracy could be improved to provide more accurate results in certain contexts. Incentivized Mike Koolwijk Onlinemarketing consulent Read full review
Alternatives Considered	Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries. Incentivized Anjali Nair content writer specialist Read full review	Lang.ai I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis. Incentivized Mike Koolwijk Onlinemarketing consulent Read full review
Return on Investment	Keatext Keatext allows the creation of custom tests to meet the needs of each business. Automate UX research for scalability. Provides analytical data in addition to tracking user experience. Gonzalo Bayona Camiletti Software Engineer Read full review	Lang.ai More time for customer service Addresses issues to prevent they occur again Identify priority of escalations Incentivized Verified User Anonymous Read full review
ScreenShots	Keatext Screenshots