Khoros Care vs. nGAGEMENT
Khoros Care vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Khoros Care | nGAGEMENT | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | nGAGEMENT | |
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Top Pros |
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Top Cons |
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Khoros Care | nGAGEMENT | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | nGAGEMENT | |
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Likelihood to Recommend | 7.7 (110 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | nGAGEMENT | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Pros | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Cons | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Scalability | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | nGUVU No answers on this topic |
ScreenShots | Khoros Care Screenshots | nGAGEMENT Screenshots |