Lightspeed Retail POS vs TouchBistro

Likelihood to Recommend

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.

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Phil Meyers

General Director

Meyer’s Pet CareFarming, 51-200 employees

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It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.

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Robin Lilly

Owner

Little Lilly's Island DeliFood & Beverages, 1-10 employees

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Pros

Lightspeed Retail has great reports that are very easy to read and understand.
Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.

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Bret Birdsong

Owner

Brooks Liquor StoreRetail, 11-50 employees

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Easy to learn being iOS-based
Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
Able to access reports, sales, hours, etc. from mobile app

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Jayelynn Willman

General Manager

12 West Brewing Co.Food & Beverages, 11-50 employees

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Cons

Special orders are poorly organized.
SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.
Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.

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Jeremy Smith

Founder

Standard and StrangeRetail, 11-50 employees

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There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper

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David Ayers

Founder/Brewery Manager/Head Brewer

Glacier Brewing CompanyFood & Beverages, 1-10 employees

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Usability

Lightspeed Retail POS 10.0

Based on 1 answer

Very easy to use and figure out without calling customer support which is also very responsive and helpful.

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Phil Meyers

General Director

Meyer’s Pet CareFarming, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Lightspeed Retail POS 7.3

Based on 7 answers

I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.

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Verified User

Account Manager in Product Management

Retail Company, 51-200 employees

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TouchBistro 9.1

Based on 1 answer

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

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Robin Lilly

Owner

Little Lilly's Island DeliFood & Beverages, 1-10 employees

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Alternatives Considered

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.

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Damon Gabriel

Director of Sales

Artful EllijayDesign, 11-50 employees

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We have not used other products, but when researching other products, the TouchBistro interface seemed much more user-friendly and that is why we selected TouchBistro.

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Verified User

C-Level Executive in Other

Food & Beverages Company, 1-10 employees

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Return on Investment

It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
We have not had any instances of outage of the server. This was not the case with the last system we used.

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Bret Birdsong

Owner

Brooks Liquor StoreRetail, 11-50 employees

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Planning from previous dates.
On the go reporting in order to cut staff when slow.
Negative to rely on internet connection.
Negative to have to rely on updates from Apple.

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Verified User

Director in Customer Service

Food & Beverages Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Lightspeed Retail POS Editions & Modules

Edition

Basic	$79.00 ($69.00)¹
Starter	$119.00 ($99.00)¹
Standard	$139.00 ($119.00)¹
Advanced	$189.00 ($169.00)¹
Pro	$259.00 ($229.00)¹
Enterprise	Contact Sales

per month (when billed annually)

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

TouchBistro Editions & Modules

Edition

POS License	$69¹
Reservations	$229¹
Online Ordering	$50¹
Gift Cards	$25¹

per month

Additional Pricing Details

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