What users are saying about
15 Ratings
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Score 8.6 out of 100
11 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Lightspeed Retail POS

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Phil Meyers | TrustRadius Reviewer

TouchBistro

It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.
Robin Lilly | TrustRadius Reviewer

Pros

Lightspeed Retail POS

  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
Bret Birdsong | TrustRadius Reviewer

TouchBistro

  • Easy to learn being iOS-based
  • Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
  • Able to access reports, sales, hours, etc. from mobile app
Jayelynn Willman | TrustRadius Reviewer

Cons

Lightspeed Retail POS

  • Special orders are poorly organized.
  • SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.
  • Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.
Jeremy Smith | TrustRadius Reviewer

TouchBistro

  • There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper
David Ayers | TrustRadius Reviewer

Usability

Lightspeed Retail POS

Lightspeed Retail POS 10.0
Based on 1 answer
Very easy to use and figure out without calling customer support which is also very responsive and helpful.
Phil Meyers | TrustRadius Reviewer

TouchBistro

No score
No answers yet
No answers on this topic

Support Rating

Lightspeed Retail POS

Lightspeed Retail POS 7.3
Based on 7 answers
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.
Anonymous | TrustRadius Reviewer

TouchBistro

TouchBistro 9.1
Based on 1 answer
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Robin Lilly | TrustRadius Reviewer

Alternatives Considered

Lightspeed Retail POS

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Damon Gabriel | TrustRadius Reviewer

TouchBistro

We have not used other products, but when researching other products, the TouchBistro interface seemed much more user-friendly and that is why we selected TouchBistro.
Anonymous | TrustRadius Reviewer

Return on Investment

Lightspeed Retail POS

  • It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
  • We have not had any instances of outage of the server. This was not the case with the last system we used.
Bret Birdsong | TrustRadius Reviewer

TouchBistro

  • Planning from previous dates.
  • On the go reporting in order to cut staff when slow.
  • Negative to rely on internet connection.
  • Negative to have to rely on updates from Apple.
Anonymous | TrustRadius Reviewer

Pricing Details

Lightspeed Retail POS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lightspeed Retail POS Editions & Modules

Edition
Basic$79.00 ($69.00)1
Starter$119.00 ($99.00)1
Standard$139.00 ($119.00)1
Advanced$189.00 ($169.00)1
Pro$259.00 ($229.00)1
EnterpriseContact Sales
  1. per month (when billed annually)
Additional Pricing Details

TouchBistro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TouchBistro Editions & Modules

Edition
POS License$691
Reservations$2291
Online Ordering$501
Gift Cards$251
  1. per month
Additional Pricing Details

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