LogicMonitor vs. SolarWinds Kiwi Syslog Server

We have several government departments and universities as our clients, and we conduct online examinations for them. Therefore, our servers require additional security to prevent unauthorized access to our systems remotely without our permission. We were performing an examination for one of our clients when someone from outside attempted to access our systems by creating a backdoor to our servers. Our team was busy handling the examination process and ensuring its smoothness. However, thanks to LogicMonitor, we were alerted at the right time, and we were able to save our data and clients' information with its help.

Incentivized

The SolarWinds Kiwi Syslog Server does what it's supposed to do. It's a bare-bones Syslog Server. If your company is just trying to fulfill security requirements or doesn't need all the advanced features of a product such as Splunk, then Kiwi will work well and not break the bank. Using the tool is very straightforward as there aren't a lot of options outside of just viewing logs.

Incentivized

• LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
• We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
• LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
• LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.

Incentivized

• Collection of SNMP traps a reliable and stable collection server for these is crucial to troubleshooting and time to ROS. Kiwi excels at this.
• Easy to install set up and train users on.
• The free version is a good free tool and handy to use for personal labs and other smalle use cases.
• SNMP traps to user readable format is great, sometimes syslog and smnp messages can be hard to interpret and read with out a knowledge of how to do this.

Incentivized

• Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
• The network discovery and mapping capabilities are not as robust when compared to other solutions
• While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.

Incentivized

• Minimalistic; If you're looking for something with analysis features look elsewhere.
• Operating System support is Windows only.
• Some management features cannot be configured via web interface.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

Kiwi Syslog has the best usability of any syslog server. While not being able to offer the most features, the ones it does have are intuitive and easy to work with. Everything that it has is where you think it should be. If you can't find it in the menus, it doesn't exist.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Because the solution is so simple to use and implement, support wasn't very necessary. The one time I did call them to better understand where logs were stored, they were very helpful and friendly. Kiwi has been around for some time and not a lot has changed over the years, so support for it is pretty straightforward and quick.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

I did not truly dedicate myself to implementing LogicMonitor. However, I overheard the IT team members explain that "LogicMonitor is perfect for us as it has made most of the work automated, and implementation and training sessions were perfect for us." Thus, I can state that everything went smoothly with our implementation.

Incentivized

We did not use software like LogicMonitor for the same work before, but I must say that my experience with LogicMonitor has been outstanding so far. It helps me to be free of tension. I can now concentrate on the actual work I was hired to do for my company.

Incentivized

Syslog-ng don't have customer support or technical support .But its a free software and no clarity on limitations ingestion bandwidth. No gui feature and everything should be done from backend. Gui can easily help to start and stop service ,easy to configure. Unlimited technical and customer support . Even when server got shutdown will get on-call or immediate support that will helps a lot to resolve errors

• We have been able to eliminate multiple tools through LogicMonitor's ability to use collectors to run scripts and collect any numerical data from any reachable endpoint along with the customization and widgets available for dashboards. This has allowed for reduced costs and consolidation to a single point of view.
• The ability to grant our clients access to see their data in real time has improved both our client satisfaction surveys and attributed to a few point gain in our NPS score. The ease of getting to the data has also reduced the quoting time for our sales teams during renewals to quantify what a client is consuming.
• The amount of data that LogicMonitor collects affords our technicians a wide area of review when trying to isolate an issue and find a root cause. With the standard out of box data that is collected we have often been able to set a new threshold on something not previously thought of to proactively alert us in the future after identifying those root causes. This has reduced our Major Issues from 3-5 per month to usually 1-2 or less per quarter.

Incentivized

• SolarWinds Kiwi Syslog Server has made it easier for me to monitor events on all of my network devices and servers.
• As a small business, we needed something powerful but inexpensive and SolarWinds Kiwi Syslog Server is exactly that.

Incentivized