What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
54 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Quantum Metric

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Mobile Capabilities

    Decibel by Medallia

    Feature Set Not Supported
    N/A
    8.7

    Quantum Metric

    87%
    Quantum Metric ranks higher in 4/4 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Mobile Application

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Mobile App Analytics

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Results and Analysis

    Decibel by Medallia

    Feature Set Not Supported
    N/A
    9.1

    Quantum Metric

    91%
    Quantum Metric ranks higher in 5/5 features

    Heatmap tool

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Click analytics

    N/A
    0 Ratings
    9.1
    91%
    8 Ratings

    Scroll maps

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    User Segmentation

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Quantum Metric is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    6.5

    Decibel by Medallia

    65%
    3 Ratings
    9.3

    Quantum Metric

    93%
    44 Ratings

    Likelihood to Renew

    7.3

    Decibel by Medallia

    73%
    1 Rating
    7.5

    Quantum Metric

    75%
    2 Ratings

    Usability

    Decibel by Medallia

    N/A
    0 Ratings
    7.7

    Quantum Metric

    77%
    12 Ratings

    Support Rating

    Decibel by Medallia

    N/A
    0 Ratings
    8.7

    Quantum Metric

    87%
    61 Ratings

    Implementation Rating

    Decibel by Medallia

    N/A
    0 Ratings
    9.1

    Quantum Metric

    91%
    3 Ratings

    Likelihood to Recommend

    Medallia

    When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.
    Read full review

    Quantum Metric LLC

    Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.
    Read full review

    Pros

    Medallia

    • Heat mapping provides a great understanding of UI pain points/bugs
    • Integration with analytics tools (we use Adobe) brings in analytics analysis as well
    • Helps to understand the user journey and where dropoff is occurring
    Read full review

    Quantum Metric LLC

    • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
    • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
    • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
    Read full review

    Cons

    Medallia

    • Being able to create groups of segments would be useful.
    • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
    • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
    • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
    Read full review

    Quantum Metric LLC

    • Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
    • We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
    • Expanding capabilities to integrate with high-level tools integrated.
    Read full review

    Pricing Details

    Decibel by Medallia

    Starting Price

    $40 per month

    Editions & Modules

    Decibel by Medallia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Quantum Metric

      Starting Price

      Editions & Modules

      Quantum Metric editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Medallia

        I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
        Read full review

        Quantum Metric LLC

        Quantum is a nice tool and is user friendly however I believe there always room for improvement. We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
        Read full review

        Usability

        Medallia

        No answers on this topic

        Quantum Metric LLC

        For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
        Read full review

        Support Rating

        Medallia

        No answers on this topic

        Quantum Metric LLC

        I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
        Read full review

        Alternatives Considered

        Medallia

        I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.
        Read full review

        Quantum Metric LLC

        We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking. At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
        Read full review

        Return on Investment

        Medallia

        • We have improved form fills, which has provided more sales leads
        • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
        • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
        Read full review

        Quantum Metric LLC

        • The service is not cheap, so don't commit unless you're going to use it.
        • Really improved our tech support process by allowing us to identify problems much sooner.
        • Helped identify potential frustrations, which could be eliminated to reduce friction at checkout.
        Read full review

        Screenshots

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