MessageBird vs. Textmagic

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

TextMagic is a wonderful solution for small businesses or non-profits just adding an SMS text service to their marketing outreach program. Very easy to set up and use. Customers seem to like SMS as a method of communication. Easily lets you keep in touch with them at a very nominal cost. Immediate feedback if they respond to your text on the dashboard through chat.

Incentivized

• SMS delivery
• Webhooks for delivery reports
• SMS pricing

Incentivized

• Employees can connect via text messages using two-way chat messages.
• Emails can be converted to text messages and sent as SMS.

Incentivized

• It does not accept all the functions of whatsapp
• It has no integration with the Pipedrive CRM
• Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"

Incentivized

• Connection between other services ERP, CRM and slack.
• Textmagic is a tool for kids who want to SMS chat.
• The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.

I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).

Incentivized

It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.

Incentivized

Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird

Incentivized

TextMagic just worked. Where Trello seemed like we needed to jump through a bunch of hoops to get it working, TextMagic was simple to set up. Everything seemed streamlined and easy to manage.

Incentivized

• Quick contact with collection clients
• Delivers the feeling of instantaneous
• It is good to start the relationship, but continue it through the call center.

Incentivized

• It's just a small part of our communications with employees but they appreciate it very much!
• It is a very cost effective communications tool.
• There is no negative impact. I just need to remember to update the contact lists with any employee changes.

Incentivized