Top Rated
101 Ratings
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Score 7.5 out of 100
72 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

MobileIron

For devices that require single-app mode (iOS) deployments are easy to manage. We are also able to control which OS features are available at a very granular level. What is often lacking are good guides illustrating how to implement certain features - for example, setting up single-app mode for the first time is not intuitive and should not require opening service requests with the helpdesk.
The tools for remote support require a lot of effort and have made implementation of this capability a financial decision instead of a technical one. By this I mean that it's better to request budget for professional services than to invest mine or my team's time, which makes it far less likely to get implemented. Things that cost money and require justifications to the finance team are disadvantaged from the word go.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Jed Tauber | TrustRadius Reviewer

Pros

MobileIron

  • MobileIron has a very easy to deploy architecture. We reviewed other products before making our business decision to deploy MobileIron, and one of the reasons we selected MobileIron was due to the ease of deployment, the low footprint, and the ease of configuration.
  • MobileIron has a broad range of customizations and add-on products that make it an ideal product for a number of additional use cases. None of these use cases got business backing at BH Media, but Docs@Work and Apps@Work are two features that would make MobileIron an ideal tool for a customer who needs to allow BYOD or company devices the ability to access documents or applications without VPN.
  • MobileIron is supported by a large number of devices and their operating systems. In a company which allows BYOD devices, you can't always control what device a user is going to bring in. MobileIron has support for older devices and OS versions and is also quick to adopt newer devices, so a new device isn't shut out in the cold waiting for a vendor to update their software.
Matt Segreto | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
  • Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
  • Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
  • Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.
Abhijeet Pawar | TrustRadius Reviewer

Cons

MobileIron

  • Documentation is hard to find. Most of MobileIron's (MI) documentation can only be accessed through an MI account. This, in itself, is not a problem. The problem is locating specific information. Typically with other MDMs, a quick google search will point you to the location of the documentation within the official website. The way MI has their documentation locked down, I cannot find anything I'm looking for through a google search. Also, there were times documentation is locked by permissions and links provided by support are inaccessible to me due to these restrictions.
  • Sales - The sales team can sometimes come off as not genuine. I understand the purpose of sales is to sell and make money for the company, but the approach sometimes feels artificial; they say they have to company's best interest in mind, but the push for a sell like a car salesman.
  • Many of the automation options are not explicitly available into MobileIron Core. I have to use a special scripting language to make MI do the things I need it to do, such as automatically retire devices that have been inactive for 60 days.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • The MDM space is moving fast and growth is challenging for growing technology companies. Airwatch is no different in some of their support challenges. However investing in a TAM has proven to be well worth the investment. Having a point person to facilitate through support has been critical to our successful implementation of Airwatch in our environment.
Ken Austin | TrustRadius Reviewer

Likelihood to Renew

MobileIron

MobileIron 10.0
Based on 15 answers
So far we have been very pleased with MobileIron and it has accomplished many of our goals. We are looking forward to continued improvements on Windows 8 platforms and Android PIM solutions. The only way that we would leave is if a solution came out that was better suited to work with Lotus Notes
Chris Powell | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 7.0
Based on 1 answer
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
Kelli Thompson | TrustRadius Reviewer

Usability

MobileIron

MobileIron 5.0
Based on 1 answer
Its easy to use but if you want to do any advanced features download the pdf and go though it.
Noel Adams | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 8.0
Based on 1 answer
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Kelli Thompson | TrustRadius Reviewer

Reliability and Availability

MobileIron

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 5.0
Based on 2 answers
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Scott Strader | TrustRadius Reviewer

Performance

MobileIron

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 5.0
Based on 2 answers
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
Scott Strader | TrustRadius Reviewer

Support Rating

MobileIron

MobileIron 9.0
Based on 7 answers
I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy
Dylan Taylor | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 8.0
Based on 4 answers
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
Anonymous | TrustRadius Reviewer

Online Training

MobileIron

MobileIron 10.0
Based on 1 answer
It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it
Dylan Taylor | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

No score
No answers yet
No answers on this topic

Implementation Rating

MobileIron

MobileIron 10.0
Based on 1 answer
None, implementation went great
Noel Adams | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 7.9
Based on 4 answers
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
Traci Centofanti | TrustRadius Reviewer

Alternatives Considered

MobileIron

We've evaluated a number of other MDM solutions before finally deciding on MobileIron as our choice. These included AirWatch, Good, Citrix and IBM. None came close to the cost price point offered by MobileIron providing the same solutions. The initial setup/configuration was provided for free and training classes were exceptional. Other vendors did not offer the same level of support provided by MobileIron.
William Pavlock | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

AirWatch allows for more functionality and better management. The GUI is intuitive and easy to manage. Very simple to enroll a device once the user is created. AirWatch allowed us to create group administrators. This is a nice function that the others don't seem to have. We can create an administrator for different groups. This way they don't have full admin access over everybody, just the people that they supervise.The features are easy to access and it took very little time to enroll our company devices. All the competition seems to be missing one or two features whereas AirWatch has all of the ones that we need.
Anonymous | TrustRadius Reviewer

Scalability

MobileIron

No score
No answers yet
No answers on this topic

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch 10.0
Based on 1 answer
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Scott Strader | TrustRadius Reviewer

Return on Investment

MobileIron

  • MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
  • I believe MobileIron is more effective with Android devices than iOS.
  • MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.
Anonymous | TrustRadius Reviewer

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

  • Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
  • Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
  • Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.
Alejandra Paola Fernandez Castro | TrustRadius Reviewer

Pricing Details

MobileIron

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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