What users are saying about
2 Ratings
9 Ratings
2 Ratings
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Score 8.2 out of 100
9 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Teamwork Desk

Overall Teamwork Desk is a great product, reliable and flexible. It's well suited for most businesses, but higher end plans can be expensive the more users you get. So might not be ideal for small businesses. But, if you're using Teamwork Projects and need a help desk than Teamwork Desk should be your choice. The integration works well, and they are constantly improving it. We use all 3 products... Projects, Desk, and Chat. I highly recommend all 3.
Viktor Nagornyy | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Teamwork Desk
9.9
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Teamwork Desk
9.9
Expert directory
Mojo Helpdesk
10.0
Teamwork Desk
Subscription-based notifications
Mojo Helpdesk
10.0
Teamwork Desk
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Teamwork Desk
Ticket creation and submission
Mojo Helpdesk
10.0
Teamwork Desk
9.9
Ticket response
Mojo Helpdesk
10.0
Teamwork Desk
9.9

Self Help Community

Mojo Helpdesk
10.0
Teamwork Desk
9.9
External knowledge base
Mojo Helpdesk
10.0
Teamwork Desk
10.0
Internal knowledge base
Mojo Helpdesk
10.0
Teamwork Desk
9.8

Multi-Channel Help

Mojo Helpdesk
10.0
Teamwork Desk
10.0
Customer portal
Mojo Helpdesk
10.0
Teamwork Desk
9.9
Social integration
Mojo Helpdesk
10.0
Teamwork Desk
Email support
Mojo Helpdesk
10.0
Teamwork Desk
9.9
Help Desk CRM integration
Mojo Helpdesk
10.0
Teamwork Desk
10.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Teamwork Desk

  • Organization
  • Email Alerts to clients and us
  • Intuitive
Matthew McKenzie | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Teamwork Desk

  • The interface can get a little clunky with large inboxes.
  • Overall, it's very well designed.
Jeff Mendelson, MBA | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Teamwork Desk

Teamwork Desk 10.0
Based on 1 answer
I have never (ever) gone more than 30 min from receiving a response from their support team(!)
Jeff Mendelson, MBA | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Teamwork Desk

All help desk solutions we tested were good in terms of features and ease of use. The main reason we chose Desk is because of Teamwork Projects integration, since we're using it to manage our business. Desk delivers great user experience for agents and customers, so I'm happy with the choice we made.
Viktor Nagornyy | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Teamwork Desk

  • Faster, All in one Location
  • Organziation
  • Simpler Then Most Ticket Software
Matthew McKenzie | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Teamwork Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Teamwork Desk Editions & Modules

Edition
Plus$131
Pro$251
Starter$71
EnterpriseContact us2
  1. per agent/month
  2. Contact us
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Teamwork Desk
9.9

Support Rating

Mojo Helpdesk
Teamwork Desk
10.0

Add comparison