What users are saying about
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Top Rated
1182 Ratings
22 Ratings
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Score 7.7 out of 100

Veeam Backup & Replication

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Top Rated
1182 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    5.3

    N-able MSP Manager

    53%

    Veeam Backup & Replication

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Expert directory

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Service restoration

    3.9
    39%
    2 Ratings
    N/A
    0 Ratings

    Self-service tools

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM asset management

    6.7

    N-able MSP Manager

    67%

    Veeam Backup & Replication

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Configuration mangement

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Change management

    2.8

    N-able MSP Manager

    28%

    Veeam Backup & Replication

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Change calendar

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Service-level management

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Data Center Backup

    N-able MSP Manager

    Feature Set Not Supported
    N/A
    8.6

    Veeam Backup & Replication

    86%
    Veeam Backup & Replication ranks higher in 14/14 features

    Universal recovery

    N/A
    0 Ratings
    8.5
    85%
    142 Ratings

    Instant recovery

    N/A
    0 Ratings
    8.6
    86%
    153 Ratings

    Recovery verification

    N/A
    0 Ratings
    8.8
    88%
    154 Ratings

    Business application protection

    N/A
    0 Ratings
    8.7
    87%
    140 Ratings

    Multiple backup destinations

    N/A
    0 Ratings
    8.7
    87%
    165 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    8.9
    89%
    171 Ratings

    Backup to the cloud

    N/A
    0 Ratings
    8.3
    83%
    106 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    8.6
    86%
    159 Ratings

    Snapshots

    N/A
    0 Ratings
    8.8
    88%
    148 Ratings

    Flexible deployment

    N/A
    0 Ratings
    8.4
    84%
    137 Ratings

    Management dashboard

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Platform support

    N/A
    0 Ratings
    8.6
    86%
    141 Ratings

    Retention options

    N/A
    0 Ratings
    8.6
    86%
    143 Ratings

    Encryption

    N/A
    0 Ratings
    8.2
    82%
    122 Ratings

    Attribute Ratings

    • Veeam Backup & Replication is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    4.0

    N-able MSP Manager

    40%
    4 Ratings
    9.1

    Veeam Backup & Replication

    91%
    437 Ratings

    Likelihood to Renew

    N-able MSP Manager

    N/A
    0 Ratings
    9.4

    Veeam Backup & Replication

    94%
    24 Ratings

    Usability

    N-able MSP Manager

    N/A
    0 Ratings
    8.8

    Veeam Backup & Replication

    88%
    21 Ratings

    Availability

    N-able MSP Manager

    N/A
    0 Ratings
    7.5

    Veeam Backup & Replication

    75%
    6 Ratings

    Performance

    N-able MSP Manager

    N/A
    0 Ratings
    7.6

    Veeam Backup & Replication

    76%
    6 Ratings

    Support Rating

    3.9

    N-able MSP Manager

    39%
    4 Ratings
    9.9

    Veeam Backup & Replication

    99%
    38 Ratings

    Implementation Rating

    N-able MSP Manager

    N/A
    0 Ratings
    9.9

    Veeam Backup & Replication

    99%
    30 Ratings

    Configurability

    N-able MSP Manager

    N/A
    0 Ratings
    8.3

    Veeam Backup & Replication

    83%
    5 Ratings

    Ease of integration

    N-able MSP Manager

    N/A
    0 Ratings
    8.8

    Veeam Backup & Replication

    88%
    4 Ratings

    Product Scalability

    N-able MSP Manager

    N/A
    0 Ratings
    7.8

    Veeam Backup & Replication

    78%
    5 Ratings

    Vendor post-sale

    N-able MSP Manager

    N/A
    0 Ratings
    7.9

    Veeam Backup & Replication

    79%
    6 Ratings

    Vendor pre-sale

    N-able MSP Manager

    N/A
    0 Ratings
    7.9

    Veeam Backup & Replication

    79%
    6 Ratings

    Likelihood to Recommend

    N-able

    It's a good company to grow with because as needs change there are more features available.
    Read full review

    Veeam Software

    In the past, when I looked at Veeam Backup & Replication, it did not support physical servers, only VMs. But now that it supports physical servers, we are able to use it. We are using it to send copies of our backups to our cloud for redundancy because it is so fast; our previous backup software was very slow sending backups to the cloud, making it useless for us. The granularity of being able to save SQL backups has really helped us, so we don't have to rely on SQL native backups.
    Read full review

    Pros

    N-able

    • Web Based
    • Automated Ticket creation
    Read full review

    Veeam Software

    • Ease of configuration.
    • Works well with Hyper-V and VMWare ESXi VMs.
    • Simple restore methods allow for easy restore verification or VM replication.
    • Very affordable pricing compared to other similar products.
    • Sales and technical support are knowledgeable about their product, are not located overseas, and are quite responsive.
    Read full review

    Cons

    N-able

    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Read full review

    Veeam Software

    • AHV backup functionality is not equivalent to ESXi. It uses a different distinct console and is not compatible with some advanced features such as SureBackup.
    • License renewal experience in the conversion between the legacy model and the new universal license has been very poor. We were forced to pay a significant fee to allow backups of AHV targets, but other than the change in hypervisor there was no improvement in functionality. In fact we have less since SureBackup is not supported with AHV workloads.
    • Added tools to assist in hardening the server and isolating it from inside threats would be nice to have. Most of this needs to be manually worked through to ensure an internal compromise does not also impact your backups.
    Read full review

    Pricing Details

    N-able MSP Manager

    Starting Price

    Editions & Modules

    N-able MSP Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Veeam Backup & Replication

      Starting Price

      $0

      Editions & Modules

      Veeam Backup & Replication editions and modules pricing
      EditionModules
      Veeam Backup Essentials4001
      Backup & ReplicationContact sales team2
      Availability SuiteContact sales team3

      Footnotes

      1. per year 5 licenses
      2. none
      3. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Veeam sells through channel partners. Contact a partner for detailed pricing and quotes. Resellers or sales personnel are available for assistance.

      Pricing info

      Likelihood to Renew

      N-able

      No answers on this topic

      Veeam Software

      I really have no complaints about Veeam Backup & Replication. Their service has been excellent and the cost is minimal in comparison to other services I checked out. Implementation wasn't simple and the Veeam Support team was there to help each step of the way.
      Read full review

      Usability

      N-able

      No answers on this topic

      Veeam Software

      Veeam is fairly simple in terms of how it is set up; its not an overly-complicated dashboard that can be intimidating to less technically-inclined users. Veeam also offers good instructional videos to help users work through how to do specific functions. I appreciate that they have specific video tutorials rather than having users scroll through a cumbersome manual.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      Veeam Software

      The Veeam Backup & Replication solution is up and running every time you need it as it was planned. In more than 3 years that we have been using the product every night, it might have failed or presented an error once or twice, so the availability percentage is almost at 100%.
      Read full review

      Performance

      N-able

      No answers on this topic

      Veeam Software

      Veeam does a good job with backing up our servers in a timely manner. We are still at the beginning of our Veeam use and are pleased with the speed at which we can access the system as well as the backups and restore points. Veeam is definitely superior to our previous backup system in terms of speed and accessibility
      Read full review

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      Veeam Software

      Support response can be slow and sometimes tedious if you have a non-generic issue in your environment. Due to my experience with Veeam, I often discover the solutions before support does, but on the rare occasion where I need a higher tier of support, their experience and skill set are excellent. If you truly find something odd in your environment, Veeam Support, Development and their teams of engineers will figure it out and provide custom hot-fixes when necessary.
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      Veeam Software

      (I assume this question should say "Veeam" and not "Crownpeak Universal Consent Platform") Planning is key. Planning your backup schedule, size, data restore points, replication if you're doing that, &c. Testing is also important; make sure you back something up and then do a test restore. Set up alerts so you know if things aren't working (or even if they are, always good to know that too).
      Read full review

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
      Read full review

      Veeam Software

      We used Zerto and CA Arcserve to address these needs without migrating to Veeam Backup & Replication. Zerto is a very successful instant backup and we are still using it now. It does what Veeam application cannot do in instant replication. CA Arcserve, on the other hand, is clearly lagging behind the Veeam Backup & Replication product and does not meet today's requirements.
      Read full review

      Scalability

      N-able

      No answers on this topic

      Veeam Software

      In terms of scalability for our company, Veeam was able to cover our backup needs with ease. They have options for even more individualized backup if we were to need them; i.e. if a specific workstation needs its own independent backup. We have not used these resources yet, but I am confident they will be beneficial to our company in the near future.
      Read full review

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
      Read full review

      Veeam Software

      • ROI is excellent, we saved a lot in hardware and time
      • We have a solid base for disaster recovery
      • We have minimized the time to restore files or even whole servers
      • We do not worry about data integrity anymore as we have multiple sites where the data is replicated to
      Read full review

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