What users are saying about
1 Rating
30 Ratings
1 Rating
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Score 10 out of 100
30 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    N.Rich

    Feature Set Not Supported
    N/A
    8.8

    Pipeliner CRM

    88%
    Pipeliner CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.3
    83%
    18 Ratings

    Workflow management

    N/A
    0 Ratings
    8.5
    85%
    18 Ratings

    Territory management

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Contract management

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Customer Service & Support

    N.Rich

    Feature Set Not Supported
    N/A
    9.3

    Pipeliner CRM

    93%
    Pipeliner CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Call center management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Marketing Automation

    N.Rich

    Feature Set Not Supported
    N/A
    8.4

    Pipeliner CRM

    84%
    Pipeliner CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.7
    87%
    19 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    CRM Project Management

    N.Rich

    Feature Set Not Supported
    N/A
    9.0

    Pipeliner CRM

    90%
    Pipeliner CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Reporting

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    CRM Reporting & Analytics

    N.Rich

    Feature Set Not Supported
    N/A
    8.7

    Pipeliner CRM

    87%
    Pipeliner CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.9
    89%
    19 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    19 Ratings

    Customization

    N.Rich

    Feature Set Not Supported
    N/A
    8.4

    Pipeliner CRM

    84%
    Pipeliner CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    19 Ratings

    Custom objects

    N/A
    0 Ratings
    7.8
    78%
    18 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    17 Ratings

    Security

    N.Rich

    Feature Set Not Supported
    N/A
    8.5

    Pipeliner CRM

    85%
    Pipeliner CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    18 Ratings

    Social CRM

    N.Rich

    Feature Set Not Supported
    N/A
    8.1

    Pipeliner CRM

    81%
    Pipeliner CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Social engagement

    N/A
    0 Ratings
    8.2
    82%
    17 Ratings

    Integrations with 3rd-party Software

    N.Rich

    Feature Set Not Supported
    N/A
    8.4

    Pipeliner CRM

    84%
    Pipeliner CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.7
    77%
    17 Ratings

    Compensation management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform

    N.Rich

    Feature Set Not Supported
    N/A
    8.5

    Pipeliner CRM

    85%
    Pipeliner CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.5
    85%
    17 Ratings

    Attribute Ratings

    • N.Rich is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    N.Rich

    100%
    1 Rating
    8.9

    Pipeliner CRM

    89%
    20 Ratings

    Likelihood to Renew

    N.Rich

    N/A
    0 Ratings
    9.1

    Pipeliner CRM

    91%
    1 Rating

    Usability

    N.Rich

    N/A
    0 Ratings
    9.2

    Pipeliner CRM

    92%
    10 Ratings

    Support Rating

    N.Rich

    N/A
    0 Ratings
    8.8

    Pipeliner CRM

    88%
    10 Ratings

    Likelihood to Recommend

    N.Rich

    Well suited when there is a product to attach to the NRich efforts. Less appropriate when there is not--or a thought leadership campaign.
    Read full review

    Pipelinersales

    Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
    Read full review

    Pros

    N.Rich

    • Integration with Salesforce.com
    • Easy ad setup
    • Intuitive dashboards
    • Ease of target/segment uploads
    • Intent Dashboard is extremely valuable
    Read full review

    Pipelinersales

    • Clear and easy visualisation of Sales Process
    • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
    • Reporting into pivot table is also easy and very useful
    • Mobile app has always been very good and easy to use since 2015
    Read full review

    Cons

    N.Rich

    • Would like more flexibility in amount of characters for digital/cross-channel ad copy
    • Would like a longer log-in time. I feel I get signed out too quickly.
    • System can sometimes be glitchy and dashboards fail to populate
    Read full review

    Pipelinersales

    • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
    Read full review

    Pricing Details

    N.Rich

    Starting Price

    Editions & Modules

    N.Rich editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pipeliner CRM

      Starting Price

      $35 Per User per Month

      Editions & Modules

      Pipeliner CRM editions and modules pricing
      EditionModules
      BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
      Business STARTER - Basic sales management, tracking and collaboration$35.002
      ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.003
      Essentials - Basic sales management, tracking and collaboration$35.004
      Professional - Full CRM functionality, customization and unique productivity features$65.005
      ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.006

      Footnotes

      1. Per User per Month
      2. Per User per Month
      3. Per User per month
      4. Per user, per month
      5. Per user, per month
      6. Per user, per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N.Rich

      No answers on this topic

      Pipelinersales

      Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
      Read full review

      Usability

      N.Rich

      No answers on this topic

      Pipelinersales

      I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
      Read full review

      Support Rating

      N.Rich

      No answers on this topic

      Pipelinersales

      The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
      Read full review

      Alternatives Considered

      N.Rich

      NRich is clearly superior in terms of efficiency and overall customer reach.
      Read full review

      Pipelinersales

      The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
      Read full review

      Return on Investment

      N.Rich

      • Huge ROI for campaigns with products attached
      • Allows us to get our message in front of customers--especially during the COVID pandemic where we were unable to be in person with customers
      • Allows us to standardize our ABM marketing efforts across multiple campaigns.
      Read full review

      Pipelinersales

      • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
      • The visual tools allow those "no good deals" to be spotted and resource usage limited.
      • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
      Read full review

      Screenshots

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