What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
138 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Zix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

NeoCertified Secure Email

I have recommended NeoCertified to anyone I know that needs that added protection for themselves and their clients. NeoCertified is easy to do business with and for smaller companies is very affordable.
Sally Wurr | TrustRadius Reviewer

Zix

It has almost perfectly met our needs. A title company with 25 users that requires encrypted communication countless times daily. I am not sure that it would work as well for a small 2 user setup due to cost; I haven't checked that. I work with a small dental office that fits that scenario. There are many HIPAA solutions that match their use case, however.Still agree with what i wrote a while back on this.
Mike McCloskey | TrustRadius Reviewer

Pros

NeoCertified Secure Email

  • It integrates well with Microsoft Outlook
  • It is easy to use
  • Cost is relatively inexpensive compared to other packages
Carey Hnath | TrustRadius Reviewer

Zix

  • One of the things that Zix does well is that it not only provides security to plain text it also makes sure attachments are in compliance as well
  • Being able to add many policies and include/exclude users on the back end provides great flexibility when managing many different types of users. Some of our users require more compliance than others so the ability to create an abundance of policies has been great
  • The integration with Exchange and Outlook for our users has been a positive experience. It took some time to create all the policies at the beginning but everything seems to be work great.
Kevin Ryan, MBA | TrustRadius Reviewer

Cons

NeoCertified Secure Email

  • Our wish list would be if we could utilize it via our Gmail system. We don't use Outlook emails except with NeoCertified.
Sally Wurr | TrustRadius Reviewer

Zix

  • More flexibility to customize lexicon libraries at individual business units without having to apply that customization across all customers. We have some agencies that don't send HIPAA data for example but they do send healthcare terms related to Public Health aggregated data and it's difficult to apply customized exclusions or rules in Zix's current state.
  • Scaling across large, complex organizations is difficult with Zix because of the one size fits all approach that Zix takes. We are an IT service organization that serves 17 executive branch state agencies each with unique business requirements. As currently designed, we would need to have 17 different instances of Zix to accomplish the level of customization that each agency would like to have so it's a balancing act in serving the greatest number of customers with "One Size Fits All" service and realizing that no one is completely happy with the service provided due to the platform constraints.
Trace Ridpath - CISSP, ITILv3, CHP, CHSS | TrustRadius Reviewer

Likelihood to Renew

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 8.9
Based on 7 answers
In my opinion, ZixGateway is the best email encryption product on the market. Barring some unforeseen and ridiculous cost to renew, we will absolutely renew ZixGateway. The ZixOne product, though a solid product, I may not renew due to the issue of how the calendar is integrated.
Jerry Robinson | TrustRadius Reviewer

Usability

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 8.1
Based on 105 answers
Zix is very easy for the user. In fact, it can be completely transparent to the end-user if you so desire. However, it does take a some work and testing to get everything set up just right initially. It isn't so much that the system is difficult to administer as much as it is that you have to really know what you want.
Jeff Nickles | TrustRadius Reviewer

Reliability and Availability

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 3 answers
Always there. Never down. Support has been fantastic (although I haven't used it more than a time or two)
Mike McCloskey | TrustRadius Reviewer

Performance

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 3 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey | TrustRadius Reviewer

Support Rating

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 15 answers
Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
Robert Paul | TrustRadius Reviewer

In-Person Training

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey | TrustRadius Reviewer

Online Training

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 8.0
Based on 3 answers
Using the actual tools, with guided instructions made it very clear. The end user experience is completely intuitive. The management console is a bit creaky. Having clear instructions provided by the trainer, in addition to using the actual tools, made it work. I am informed that the management console is being streamlined in major overhaul.
Mike McCloskey | TrustRadius Reviewer

Implementation Rating

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 8.1
Based on 10 answers
Understand both your email and end user workflows.
Jerry Robinson | TrustRadius Reviewer

Alternatives Considered

NeoCertified Secure Email

The cost and ease of use was the determining factors.
Carey Hnath | TrustRadius Reviewer

Zix

Met our requirements, was "common in the industry" and used by a majority of other organizations that we needed to email patient information (insurance companies, county agencies, other hospitals). It's annual subscription model fit well in our budget and we are able to scale up relatively easy if our number of employees increases.
Nick Volosin | TrustRadius Reviewer

Scalability

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 3 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey | TrustRadius Reviewer

Return on Investment

NeoCertified Secure Email

  • It solves my number 1 problem...staying compliant with the security rules and regulations that my industry imposes.
  • It gives peace of mind to my clients that their personal information is secured. This is an easy step in customer service that goes above and beyond what many offer. Trust is a huge issue for clients, we have our clients trust that we will always be looking out for their best interest, including securing our correspondence that includes private information.
Sally Wurr | TrustRadius Reviewer

Zix

  • From a security perspective, it brings peace of mind that information is being well protected and that messages are being scanned for malware and inappropriate links.
  • There has been some issue with outside users accepting/accessing encrypted messages, so perhaps a review of the provided portal for usability is in order.
Robert Smith | TrustRadius Reviewer

Pricing Details

NeoCertified Secure Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison