What users are saying about
147 Ratings
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Based on 147 reviews and ratings
SharpSpring from Constant Contact
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Top Rated
651 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 651 reviews and ratings
Feature Set Ratings
Email & Online Marketing

NetBase Quid
Feature Set Not Supported
N/A

7.4
SharpSpring from Constant Contact
74%
SharpSpring from Constant Contact ranks higher in 9/9 features
SharpSpring from Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

N/A
0 Ratings

7.5
75%
462 Ratings
Dynamic content

N/A
0 Ratings

7.4
74%
446 Ratings
Ability to test dynamic content

N/A
0 Ratings

7.0
70%
427 Ratings
Landing pages

N/A
0 Ratings

6.4
64%
434 Ratings
A/B testing

N/A
0 Ratings

8.0
80%
389 Ratings
Mobile optimization

N/A
0 Ratings

4.0
40%
420 Ratings
Email deliverability reporting

N/A
0 Ratings

8.5
85%
809 Ratings
List management

N/A
0 Ratings

8.9
89%
493 Ratings
Triggered drip sequences

N/A
0 Ratings

9.0
90%
467 Ratings
Lead Management

NetBase Quid
Feature Set Not Supported
N/A

8.8
SharpSpring from Constant Contact
88%
SharpSpring from Constant Contact ranks higher in 4/4 features
SharpSpring from Constant Contact ranks higher in 4/4 features
Lead nurturing

N/A
0 Ratings

9.2
92%
478 Ratings
Lead scoring and grading

N/A
0 Ratings

8.3
83%
485 Ratings
Data quality management

N/A
0 Ratings

8.7
87%
461 Ratings
Automated sales alerts and tasks

N/A
0 Ratings

8.9
89%
457 Ratings
Campaign Management

NetBase Quid
Feature Set Not Supported
N/A

8.5
SharpSpring from Constant Contact
85%
SharpSpring from Constant Contact ranks higher in 2/2 features
SharpSpring from Constant Contact ranks higher in 2/2 features
Calendaring

N/A
0 Ratings

8.4
84%
332 Ratings
Event/webinar marketing

N/A
0 Ratings

8.7
87%
314 Ratings
Social Media Marketing

NetBase Quid
Feature Set Not Supported
N/A

6.7
SharpSpring from Constant Contact
67%
SharpSpring from Constant Contact ranks higher in 2/2 features
SharpSpring from Constant Contact ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings

6.6
66%
310 Ratings
Social profile integration

N/A
0 Ratings

6.9
69%
356 Ratings
Reporting & Analytics

NetBase Quid
Feature Set Not Supported
N/A

8.3
SharpSpring from Constant Contact
83%
SharpSpring from Constant Contact ranks higher in 3/3 features
SharpSpring from Constant Contact ranks higher in 3/3 features
Dashboards

N/A
0 Ratings

8.0
80%
480 Ratings
Standard reports

N/A
0 Ratings

8.7
87%
481 Ratings
Custom reports

N/A
0 Ratings

8.3
83%
442 Ratings
Platform & Infrastructure

NetBase Quid
Feature Set Not Supported
N/A

8.1
SharpSpring from Constant Contact
81%
SharpSpring from Constant Contact ranks higher in 6/6 features
SharpSpring from Constant Contact ranks higher in 6/6 features
API

N/A
0 Ratings

8.2
82%
359 Ratings
Role-based workflow & approvals

N/A
0 Ratings

8.3
83%
397 Ratings
Customizability

N/A
0 Ratings

8.0
80%
435 Ratings
Integration with Salesforce.com

N/A
0 Ratings

8.0
80%
214 Ratings
Integration with Microsoft Dynamics CRM

N/A
0 Ratings

8.0
80%
97 Ratings
Integration with SugarCRM

N/A
0 Ratings

7.7
77%
90 Ratings
Attribute Ratings
- NetBase Quid is rated higher in 5 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating
- SharpSpring from Constant Contact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.1
NetBase Quid
71%
111 Ratings

8.9
SharpSpring from Constant Contact
89%
517 Ratings
Likelihood to Renew

8.1
NetBase Quid
81%
87 Ratings

7.6
SharpSpring from Constant Contact
76%
32 Ratings
Usability

9.0
NetBase Quid
90%
13 Ratings

8.1
SharpSpring from Constant Contact
81%
70 Ratings
Availability

NetBase Quid
N/A
0 Ratings

7.1
SharpSpring from Constant Contact
71%
3 Ratings
Performance

9.5
NetBase Quid
95%
12 Ratings

4.1
SharpSpring from Constant Contact
41%
3 Ratings
Support Rating

9.1
NetBase Quid
91%
22 Ratings

8.5
SharpSpring from Constant Contact
85%
80 Ratings
Online Training

NetBase Quid
N/A
0 Ratings

4.5
SharpSpring from Constant Contact
45%
2 Ratings
Implementation Rating

9.6
NetBase Quid
96%
8 Ratings

7.9
SharpSpring from Constant Contact
79%
15 Ratings
Product Scalability

NetBase Quid
N/A
0 Ratings

3.0
SharpSpring from Constant Contact
30%
2 Ratings
Likelihood to Recommend
NetBase Quid
In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.

Verified User
Analyst in Other
Telecommunications Company, 11-50 employeesSharpSpring from Constant Contact
SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Marketing and Business Development Specialist
Elantis Solutions Inc.Information Technology & Services, 11-50 employees
Pros
NetBase Quid
- Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
- The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
- The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs.

Verified User
Analyst in Other
Marketing and Advertising Company, 201-500 employeesSharpSpring from Constant Contact
- Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
- The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Customer Success Officer
V5 DigitalMarketing & Advertising, 1-10 employees
Cons
NetBase Quid
- Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
- The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
- Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
- While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
Associate Research Director
Starcom Mediavest GroupMarketing and Advertising, 5001-10,000 employees
SharpSpring from Constant Contact
- The landing page builder is a bit hard to use. Doesn’t have much flexibility.
- Sometimes confusing between types of workflows to use. Opportunity versus visual.
- If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Co-Founder/ CEO
Capital District DigitalMarketing & Advertising, 1-10 employees
Pricing Details
NetBase Quid
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—NetBase Quid Editions & Modules
—
Additional Pricing Details
—SharpSpring from Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$399 per month
SharpSpring from Constant Contact Editions & Modules
Edition
1,000 Contacts | $3991 |
---|---|
2,500 Contacts | $4991 |
5,000 Contacts | $6991 |
10,000 Contacts | $8991 |
20,000 Contacts | $1,2991 |
- per month
Additional Pricing Details
—Likelihood to Renew
NetBase Quid
NetBase Quid 8.1
Based on 87 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Associate Director of Strategy & Insights
Manifest.Marketing and Advertising, 201-500 employees
SharpSpring from Constant Contact
SharpSpring from Constant Contact 7.6
Based on 32 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
President
Spider Marketing GroupMarketing & Advertising, 1-10 employees
Usability
NetBase Quid
NetBase Quid 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Associate Research Director
Starcom Mediavest GroupMarketing and Advertising, 5001-10,000 employees
SharpSpring from Constant Contact
SharpSpring from Constant Contact 8.1
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Owner
Brand ShoutMarketing & Advertising, 1-10 employees
Performance
NetBase Quid
NetBase Quid 9.5
Based on 12 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Marketing Science and Digital/Social Media Strategy
Ames Scullin O'HaireMarketing and Advertising, 11-50 employees
SharpSpring from Constant Contact
SharpSpring from Constant Contact 4.1
Based on 3 answers
No answer on this topic is available.
Support Rating
NetBase Quid
NetBase Quid 9.1
Based on 22 answers
Our support contact is always available and will spend all of the time required to make sure our questions are answered.

Verified User
Director in Social Media
Public Relations and Communications Company, 11-50 employeesSharpSpring from Constant Contact
SharpSpring from Constant Contact 8.5
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Company Director
Duco Digital LTDMarketing & Advertising, 1-10 employees
Implementation Rating
NetBase Quid
NetBase Quid 9.6
Based on 8 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Marketing Science and Digital/Social Media Strategy
Ames Scullin O'HaireMarketing and Advertising, 11-50 employees
SharpSpring from Constant Contact
SharpSpring from Constant Contact 7.9
Based on 15 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Consultant
Managed Media Services and MarketingMarketing & Advertising, 1-10 employees
Alternatives Considered
NetBase Quid
Meltwater took too long to load whenever you had to change keywords, their customer service was not very responsive, and their interface was not very customizeable. We decided to search for a new software company and we invited many companies to present. We selected Netbase after a free trial for reasons stated earlier.
SVP, Account Planner
CDMiConnectMarketing and Advertising, 51-200 employees
SharpSpring from Constant Contact
We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Co-Founder
Conversion QueensMarketing & Advertising, 1-10 employees
Return on Investment
NetBase Quid
- Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
- Negative - We have to use other tools to gather news, which affects our budget.
Social Insight Analytics
Purple StrategiesMarketing and Advertising, 51-200 employees
SharpSpring from Constant Contact
- Streamlined Processes - sales and marketing are now all in the same place.
- Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
- Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
- Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
- Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Chief Marketing Consultant
Rhino Crash MarketingMarketing & Advertising, 1-10 employees