What users are saying about
145 Ratings
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572 Ratings
145 Ratings
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Score 7.7 out of 100

SharpSpring

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572 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

NetBase Quid

In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring is a great choice for a small team running on a budget. It has most the big features you'd expect from a full stack marketing automation system. I think it's essential to have a savvy marketing automation user to use the software to it's full capacity though.
Billy Alguire | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

NetBase Quid
SharpSpring
7.9
WYSIWYG email editor
NetBase Quid
SharpSpring
7.1
Dynamic content
NetBase Quid
SharpSpring
8.3
Ability to test dynamic content
NetBase Quid
SharpSpring
8.3
Landing pages
NetBase Quid
SharpSpring
7.1
A/B testing
NetBase Quid
SharpSpring
8.5
Mobile optimization
NetBase Quid
SharpSpring
6.4
Email deliverability reporting
NetBase Quid
SharpSpring
7.8
List management
NetBase Quid
SharpSpring
8.7
Triggered drip sequences
NetBase Quid
SharpSpring
8.5

Lead Management

NetBase Quid
SharpSpring
8.5
Lead nurturing
NetBase Quid
SharpSpring
8.6
Lead scoring and grading
NetBase Quid
SharpSpring
8.4
Data quality management
NetBase Quid
SharpSpring
8.5
Automated sales alerts and tasks
NetBase Quid
SharpSpring
8.6

Campaign Management

NetBase Quid
SharpSpring
8.0
Calendaring
NetBase Quid
SharpSpring
8.0
Event/webinar marketing
NetBase Quid
SharpSpring
7.9

Social Media Marketing

NetBase Quid
SharpSpring
6.9
Social sharing and campaigns
NetBase Quid
SharpSpring
6.6
Social profile integration
NetBase Quid
SharpSpring
7.2

Reporting & Analytics

NetBase Quid
SharpSpring
7.5
Dashboards
NetBase Quid
SharpSpring
7.4
Standard reports
NetBase Quid
SharpSpring
8.2
Custom reports
NetBase Quid
SharpSpring
7.0

Platform & Infrastructure

NetBase Quid
SharpSpring
8.1
API
NetBase Quid
SharpSpring
7.6
Role-based workflow & approvals
NetBase Quid
SharpSpring
8.2
Customizability
NetBase Quid
SharpSpring
7.7
Integration with Salesforce.com
NetBase Quid
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
NetBase Quid
SharpSpring
8.4
Integration with SugarCRM
NetBase Quid
SharpSpring
8.4

Pros

NetBase Quid

  • Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
  • The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
  • The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Moves deals through the sales process. It's very easy to update the sales pipeline.
  • Ease of use. It was very easy for me to learn SharpSpring and continue to use it.
  • Adding contacts and opportunities is simple, and it will warn the user before creating a duplicate contact.
Jason Carlage | TrustRadius Reviewer

Cons

NetBase Quid

  • Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
  • The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
  • Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
  • While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
Scott Thompson | TrustRadius Reviewer

SharpSpring

  • The email builder within SharpSpring is usable, but definitely not user friendly. I recommend building the emails elsewhere and importing the code.
  • The sales management tool could use a few more default reports beyond those that are currently available.
  • Their customer service is great, but I think the training could use some improvement. In fact, we've had to go outside for some of our user training.
Andy Friedman | TrustRadius Reviewer

Likelihood to Renew

NetBase Quid

NetBase Quid 8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams | TrustRadius Reviewer

SharpSpring

SharpSpring 8.0
Based on 29 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

NetBase Quid

NetBase Quid 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 69 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Performance

NetBase Quid

NetBase Quid 9.5
Based on 12 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis | TrustRadius Reviewer

SharpSpring

SharpSpring 5.6
Based on 3 answers
No answer on this topic is available.

Support Rating

NetBase Quid

NetBase Quid 9.1
Based on 22 answers
Our support contact is always available and will spend all of the time required to make sure our questions are answered.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 79 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

NetBase Quid

NetBase Quid 9.6
Based on 8 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis | TrustRadius Reviewer

SharpSpring

SharpSpring 7.9
Based on 13 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

NetBase Quid

Meltwater took too long to load whenever you had to change keywords, their customer service was not very responsive, and their interface was not very customizeable. We decided to search for a new software company and we invited many companies to present. We selected Netbase after a free trial for reasons stated earlier.
Melissa Schwartz | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

NetBase Quid

  • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
  • Negative - We have to use other tools to gather news, which affects our budget.
Scott Reitzel | TrustRadius Reviewer

SharpSpring

  • Being able to see the leads we are bringing in dramatically improves our ability to be effective on behalf of our clients.
  • This same feature is critical to showing our value to our clients.
  • SharpSpring helps our clients see exactly who we our bringing them and the value of those leads and the return on their marketing investment.
Kurt Hoffmann | TrustRadius Reviewer

Screenshots

Pricing Details

NetBase Quid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

NetBase Quid Editions & Modules

Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetBase Quid
8.6
SharpSpring
7.9

Likelihood to Renew

NetBase Quid
8.1
SharpSpring
8.0

Usability

NetBase Quid
9.0
SharpSpring
8.2

Reliability and Availability

NetBase Quid
SharpSpring
5.8

Performance

NetBase Quid
9.5
SharpSpring
5.6

Support Rating

NetBase Quid
9.1
SharpSpring
8.7

Online Training

NetBase Quid
SharpSpring
4.5

Implementation Rating

NetBase Quid
9.6
SharpSpring
7.9

Scalability

NetBase Quid
SharpSpring
3.6

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