What users are saying about
9 Ratings
18 Ratings
9 Ratings
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Score 6.8 out of 100
18 Ratings
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Score 8 out of 100

Likelihood to Recommend

NetBrain

In Cisco environments (especially IOS and IOS-XE) NetBrain looks nearly perfect. The network is loaded with heaps of information you would never document if you would have to do it manually. The information is there but you can decide what is visible at first glance and for what information you want to zoom in a bit more on the map for.There are still some problems with the automatic documentation and path discovery with virtual L2 firewalls.Although the implementation of the documentation of Cisco ACI is just in the beginning but, if finished, it's probably a great tool to have an end-to-end view of paths from the legacy network into SDN.
Christoph Neulinger | TrustRadius Reviewer

NinjaRMM

Ninja is an affordable, fairly straightforward RMM that I feel is a good fit for smaller implementations. As your client base grows and the diversity of client needs grow you can start to see some of the limitations that Ninja has. Ninja's cloud based implementation is stable but they have been a little slow on the updates promised. We used to work more closely with them but we continued to see feature creep on items that weren't really important to us. The items we felt were important kept getting pushed back in the time-line with really no end in sight. Ultimately this is what pushed us to move onto a different platform.
Steve Ricketts | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

NetBrain
NinjaRMM
8.3
Remote monitoring
NetBrain
NinjaRMM
9.6
Network device monitoring
NetBrain
NinjaRMM
5.2
Multiple Server Monitoring
NetBrain
NinjaRMM
8.9
Multi-device monitoring
NetBrain
NinjaRMM
8.5
Automated alerts and notifications
NetBrain
NinjaRMM
9.3

Management Tasks

NetBrain
NinjaRMM
8.0
Patch Management
NetBrain
NinjaRMM
7.3
Service configuration management
NetBrain
NinjaRMM
6.9
Software and hardware inventory
NetBrain
NinjaRMM
8.8
Policy-based automation
NetBrain
NinjaRMM
8.9

Reporting

NetBrain
NinjaRMM
6.2
Performance data reports
NetBrain
NinjaRMM
7.3
Customizable reporting
NetBrain
NinjaRMM
7.0
Data visualization
NetBrain
NinjaRMM
5.9
Risk analysis
NetBrain
NinjaRMM
4.6

Security

NetBrain
NinjaRMM
7.9
Data backup and recovery
NetBrain
NinjaRMM
6.8
Antivirus and malware management
NetBrain
NinjaRMM
8.1
Adinistraor access control
NetBrain
NinjaRMM
8.8

Pros

NetBrain

  • It automatically updates your network documentation.
  • You can search for devices even if they are no longer operational (by a lot of attributes).
  • It can simplify your troubleshooting by showing you the L2/L3 path a packet would take.
  • It can automate and document the steps of troubleshooting tasks to get more information from one level of support to the next.
  • The support team of NetBrain is very fast and very helpful.
  • Heaps of information in the maps.
Christoph Neulinger | TrustRadius Reviewer

NinjaRMM

  • Ninja team is always improving the product and listening to customers.
  • A lean agent installed on endpoints.
  • Ninja RMM offers a number of different add-ons at a reasonable price.
  • Provides insight into details of a PC or Mac.
  • Patch Management is very helpful in maintaining Windows and Software patches.
  • Software inventory and remote background un-installation is a life saver.
  • The dashboard is intuitive and easy to use.
  • Custom Alerts can be configured to monitor services or any problems that may be arising.
Anonymous | TrustRadius Reviewer

Cons

NetBrain

  • Not all devices are integrated with the same quality.
  • Not all steps are self-explaining.
  • The updates were difficult (but thanks to the help of support no real problem).
Christoph Neulinger | TrustRadius Reviewer

NinjaRMM

  • While deploying an installer for extra software can be done through ninja, it is a little difficult. It has to be done as a scheduled action which is part of a policy. If I just need to install something on one endpoint, this is a difficult way to go about it.
Steve Radabaugh | TrustRadius Reviewer

Usability

NetBrain

No score
No answers yet
No answers on this topic

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

NetBrain

No score
No answers yet
No answers on this topic

NinjaRMM

NinjaRMM 9.4
Based on 6 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetBrain

We used NetViz and Microsoft Visio before.NetViz was a great tool at its time but it's not the best solution anymore and Microsoft Visio is good in a lot of things but more of a Swiss Army knife than a network documentation tool.We had a look at NetTerrain which looked like a good documentation tool and would have given us the advantage of importing our old NetViz documentation.The main disadvantage with all of these tools compared to NetBrain is that the documentation needs to be done manually.
Christoph Neulinger | TrustRadius Reviewer

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Return on Investment

NetBrain

  • Network automation is up to date.
  • Quicker failure discovery and resolving due to the path discovery.
  • Less time spent on documentation.
  • Much more details in the documentation.
Christoph Neulinger | TrustRadius Reviewer

NinjaRMM

  • NinjaRMM has provided an excellent ROI for our Architectural office. With a single tool that also includes an antivirus software called Vipre, all the devices including servers & workstations can be monitored and protected from attacks.
  • NinjaRMM includes a programmed called TeamViewer. With TeamViewer the IT staff can remotely access computers outside the office to troubleshoot problems encountered. As long as the remote computer has an internet access, our IT staff can see the computer as if they're sitting at that location. This saves so much time and reduce costs for our IT staff to have to travel to the location to fix the problem.
  • NinjaRMM offers a web portal interface to monitor all devices from a single location. This saves the IT staff time from having to go before each computer to review its health & operating system updates.
Paul Li | TrustRadius Reviewer

Screenshots

Pricing Details

NetBrain

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetBrain
7.0
NinjaRMM
7.6

Usability

NetBrain
NinjaRMM
8.0

Support Rating

NetBrain
NinjaRMM
9.4

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