What users are saying about
72 Ratings
196 Ratings
72 Ratings
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Score 7.1 out of 100
196 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Oracle Hyperion

Well suited: For use in multiple offices around the world. I was able to obtain financial reporting data from 5 foreign offices and then consolidate their data with 3 domestic USA offices to prepare a consolidated financial statement.Less Appropriate: Translating the financial value for consulting services could be a bit challenging because that required human interaction and judgement. It would have been great to be able to set up some software to be able to interpret this and let it run for all future project work revenue projection.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.6
Oracle Hyperion
Customer data management / contact management
NetSuite CRM+
8.0
Oracle Hyperion
Workflow management
NetSuite CRM+
6.7
Oracle Hyperion
Territory management
NetSuite CRM+
6.1
Oracle Hyperion
Opportunity management
NetSuite CRM+
7.7
Oracle Hyperion
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
7.7
Oracle Hyperion
Contract management
NetSuite CRM+
7.3
Oracle Hyperion
Quote & order management
NetSuite CRM+
9.0
Oracle Hyperion
Interaction tracking
NetSuite CRM+
7.1
Oracle Hyperion
Channel / partner relationship management
NetSuite CRM+
8.9
Oracle Hyperion

Customer Service & Support

NetSuite CRM+
6.4
Oracle Hyperion
Case management
NetSuite CRM+
6.2
Oracle Hyperion
Call center management
NetSuite CRM+
5.3
Oracle Hyperion
Help desk management
NetSuite CRM+
7.7
Oracle Hyperion

Marketing Automation

NetSuite CRM+
6.9
Oracle Hyperion
Lead management
NetSuite CRM+
8.7
Oracle Hyperion
Email marketing
NetSuite CRM+
5.1
Oracle Hyperion

CRM Project Management

NetSuite CRM+
8.1
Oracle Hyperion
Task management
NetSuite CRM+
7.3
Oracle Hyperion
Billing and invoicing management
NetSuite CRM+
8.2
Oracle Hyperion
Reporting
NetSuite CRM+
8.7
Oracle Hyperion

CRM Reporting & Analytics

NetSuite CRM+
6.8
Oracle Hyperion
Forecasting
NetSuite CRM+
6.8
Oracle Hyperion
Pipeline visualization
NetSuite CRM+
7.0
Oracle Hyperion
Customizable reports
NetSuite CRM+
6.5
Oracle Hyperion

Customization

NetSuite CRM+
7.1
Oracle Hyperion
Custom fields
NetSuite CRM+
7.2
Oracle Hyperion
Custom objects
NetSuite CRM+
8.0
Oracle Hyperion
Scripting environment
NetSuite CRM+
6.0
Oracle Hyperion
API for custom integration
NetSuite CRM+
7.1
Oracle Hyperion

Security

NetSuite CRM+
8.9
Oracle Hyperion
Single sign-on capability
NetSuite CRM+
8.7
Oracle Hyperion
Role-based user permissions
NetSuite CRM+
9.1
Oracle Hyperion

Social CRM

NetSuite CRM+
5.5
Oracle Hyperion
Social data
NetSuite CRM+
5.0
Oracle Hyperion
Social engagement
NetSuite CRM+
6.0
Oracle Hyperion

Integrations with 3rd-party Software

NetSuite CRM+
7.0
Oracle Hyperion
Marketing automation
NetSuite CRM+
7.1
Oracle Hyperion
Compensation management
NetSuite CRM+
6.9
Oracle Hyperion

Platform

NetSuite CRM+
6.6
Oracle Hyperion
Mobile access
NetSuite CRM+
6.6
Oracle Hyperion

BI Standard Reporting

NetSuite CRM+
Oracle Hyperion
7.4
Pixel Perfect reports
NetSuite CRM+
Oracle Hyperion
7.2
Customizable dashboards
NetSuite CRM+
Oracle Hyperion
7.1
Report Formatting Templates
NetSuite CRM+
Oracle Hyperion
7.8

Ad-hoc Reporting

NetSuite CRM+
Oracle Hyperion
7.6
Drill-down analysis
NetSuite CRM+
Oracle Hyperion
8.3
Formatting capabilities
NetSuite CRM+
Oracle Hyperion
7.7
Integration with R or other statistical packages
NetSuite CRM+
Oracle Hyperion
7.3
Report sharing and collaboration
NetSuite CRM+
Oracle Hyperion
7.0

Report Output and Scheduling

NetSuite CRM+
Oracle Hyperion
6.8
Publish to Web
NetSuite CRM+
Oracle Hyperion
6.4
Publish to PDF
NetSuite CRM+
Oracle Hyperion
6.5
Report Versioning
NetSuite CRM+
Oracle Hyperion
7.1
Report Delivery Scheduling
NetSuite CRM+
Oracle Hyperion
7.4

Data Discovery and Visualization

NetSuite CRM+
Oracle Hyperion
7.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
NetSuite CRM+
Oracle Hyperion
6.9
Location Analytics / Geographic Visualization
NetSuite CRM+
Oracle Hyperion
7.3
Predictive Analytics
NetSuite CRM+
Oracle Hyperion
7.2

Access Control and Security

NetSuite CRM+
Oracle Hyperion
7.3
Multi-User Support (named login)
NetSuite CRM+
Oracle Hyperion
7.3
Role-Based Security Model
NetSuite CRM+
Oracle Hyperion
6.6
Multiple Access Permission Levels (Create, Read, Delete)
NetSuite CRM+
Oracle Hyperion
7.4
Single Sign-On (SSO)
NetSuite CRM+
Oracle Hyperion
7.9

Mobile Capabilities

NetSuite CRM+
Oracle Hyperion
5.6
Responsive Design for Web Access
NetSuite CRM+
Oracle Hyperion
6.1
Dedicated iOS Application
NetSuite CRM+
Oracle Hyperion
5.0
Dedicated Android Application
NetSuite CRM+
Oracle Hyperion
5.0
Dashboard / Report / Visualization Interactivity on Mobile
NetSuite CRM+
Oracle Hyperion
6.2

Budgeting, Planning, and Forecasting

NetSuite CRM+
Oracle Hyperion
8.2
Long-term financial planning
NetSuite CRM+
Oracle Hyperion
8.4
Financial budgeting
NetSuite CRM+
Oracle Hyperion
8.5
Forecasting
NetSuite CRM+
Oracle Hyperion
8.2
Scenario modeling
NetSuite CRM+
Oracle Hyperion
7.5
Management reporting
NetSuite CRM+
Oracle Hyperion
8.5

Consolidation and Close

NetSuite CRM+
Oracle Hyperion
7.8
Financial data consolidation
NetSuite CRM+
Oracle Hyperion
8.3
Journal entries and reports
NetSuite CRM+
Oracle Hyperion
7.9
Multi-currency management
NetSuite CRM+
Oracle Hyperion
8.2
Intercompany Eliminations
NetSuite CRM+
Oracle Hyperion
7.7
Minority Ownership
NetSuite CRM+
Oracle Hyperion
7.4
Local and consolidated reporting
NetSuite CRM+
Oracle Hyperion
7.8
Detailed Audit Trails
NetSuite CRM+
Oracle Hyperion
7.6

Financial Reporting and Compliance

NetSuite CRM+
Oracle Hyperion
8.2
Financial Statement Reporting
NetSuite CRM+
Oracle Hyperion
8.5
Management Reporting
NetSuite CRM+
Oracle Hyperion
8.4
Excel-based Reporting
NetSuite CRM+
Oracle Hyperion
8.9
Automated board and financial reporting
NetSuite CRM+
Oracle Hyperion
7.7
XBRL support for regulatory filing
NetSuite CRM+
Oracle Hyperion
7.5

Analytics

NetSuite CRM+
Oracle Hyperion
7.5
Personalized dashboards
NetSuite CRM+
Oracle Hyperion
8.0
Color-coded scorecards
NetSuite CRM+
Oracle Hyperion
7.3
KPIs
NetSuite CRM+
Oracle Hyperion
7.4
Cost and profitability analysis
NetSuite CRM+
Oracle Hyperion
7.8
Key Performance Indicator setting
NetSuite CRM+
Oracle Hyperion
7.2
Benchmarking with external data
NetSuite CRM+
Oracle Hyperion
7.4

Integration

NetSuite CRM+
Oracle Hyperion
8.0
Flat file integration
NetSuite CRM+
Oracle Hyperion
8.2
Excel data integration
NetSuite CRM+
Oracle Hyperion
8.5
Direct links to 3rd-party data sources
NetSuite CRM+
Oracle Hyperion
7.3

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Oracle Hyperion

  • This product handles budgeting by Employee and/or Position very well. It is highly flexible and allows Hyperion administrators the ability to develop a planning application that fits a variety of different business needs.
  • It is great at calculating benefits using business rules to automate the population of these fringe costs in the overall budget planning process. This greatly reduces user error.
  • It allows you to seed the operating budget based on changes to key drivers, such as percentage increases, flat dollar increases and more detailed changes using business rules.
  • Allows visibility into the plans for each unit across the organization, rolled up into an overall budget for the campus.
  • It handles the creation of budgets with multiple chartfield segments or dimensions, which most other budgeting systems cannot handle well. It can aggregate these very quickly.
Teal Sexton | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

  • One pain point for us is the consolidation and translation process. Needing to translate the data over and over again is frustrating and there is no visibility into how many users are running a translation. If multiple users attempt to translate the same data set, say goodbye to your performance but you have no way of knowing! (Unless you want to pull up a task audit which is not a very realistic expectation). It has the been the quickest way for us to bring the system to it's knees. The consolidation process performs in direct correlation to the complexity of the calculation/consolidation rules. So, while the product is extremely flexible, you still have to be careful how you design your rules and calculations to make sure that you do it on the smallest subset of data as possible to avoid large processing times. This makes sense, but requires some significant expertise that most organizations do not have in-house.
  • The Hyperion Financial Reporting product is ridiculously outdated and clunky to use. The interface for designing reports is not intuitive, and not easy to modify once a report is built. I think there must be a strategic decision to move away from it and go to something more like Oracle BI because I just can't understand why in the world they don't update the reporting product. It also requires a significant level of expertise to be able to use. Not a great solution at all if you want multiple end-users to create reports in something other than Excel. Nobody except the HFM admin (which I used to be) in our company even touches this module.
  • Another pain point is the amount of IT support that is required to run this thing, and again, specialized knowledge of Hyperion products and how they work is required for IT to adequately support it. This goes for application servers and the Oracle database that the applications are running on.
Matt Downing | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

Oracle Hyperion 5.0
Based on 1 answer
We're in the middle of the road because we are not sure that other products on the market fit the bill for what we need yet. Hyperion is expensive and burdensome from an administrator and maintenance standpoint, but it still seems to be the best solution for what we need. Show us an equally capable SaaS consolidation product and we'll talk again.
Matt Downing | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 4 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Oracle Hyperion

Oracle Hyperion 8.0
Based on 1 answer
The premium support team provides much needed dedicated customer service which we are after for what we have paid for this service. We are satisfied with the service and support and do not have any instance where there was an issue that requires escalation to get the right support team. Though the incidence of major issues that requires the premium support are less, we prefer to keep this as a safety net.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 9 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Oracle Hyperion

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Oracle Hyperion

I use Oracle Hyperion Enterprise Performance Mangement because the company I work at requires me to use it in the Financial Planning sector as most of their data is stored in it. I am open minded and ready to use other performance management tools created by Oracle if my work permits.
Ricky Bhatia | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Oracle Hyperion

  • Oracle Hyperion allows us to automate and consolidate financial data that used to be performed manually in spreadsheets. From that perspective the ROI is huge.
  • Oracle Hyperion functionality is extensive and allows us to perform most functions for planning, consolidating and reporting on our financial data.
  • One negative with Oracle Hyperion is that it is complicated to implement and maintain. It takes expertise at all levels (infrastructure and management) to realize the benefits from it.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Hyperion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
Oracle Hyperion
7.8

Likelihood to Renew

NetSuite CRM+
6.5
Oracle Hyperion
5.0

Usability

NetSuite CRM+
8.0
Oracle Hyperion

Support Rating

NetSuite CRM+
5.3
Oracle Hyperion
8.0

Online Training

NetSuite CRM+
6.7
Oracle Hyperion

Implementation Rating

NetSuite CRM+
5.9
Oracle Hyperion

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