What users are saying about
369 Ratings
59 Ratings
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Zoho Books

If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Zoho Books
Pay calculation
NetSuite
4.8
Zoho Books
Benefit plan administration
NetSuite
5.0
Zoho Books
Direct deposit files
NetSuite
5.0
Zoho Books
Salary revision and increment management
NetSuite
6.0
Zoho Books
Reimbursement management
NetSuite
6.0
Zoho Books

Customization

NetSuite
6.4
Zoho Books
7.4
API for custom integration
NetSuite
6.5
Zoho Books
7.4
Plug-ins
NetSuite
6.4
Zoho Books

Security

NetSuite
7.6
Zoho Books
8.4
Single sign-on capability
NetSuite
7.7
Zoho Books
8.9
Role-based user permissions
NetSuite
7.4
Zoho Books
7.9

Reporting & Analytics

NetSuite
6.3
Zoho Books
8.3
Dashboards
NetSuite
6.5
Zoho Books
8.1
Standard reports
NetSuite
6.2
Zoho Books
7.7
Custom reports
NetSuite
6.1
Zoho Books
9.0

General Ledger and Configurable Accounting

NetSuite
6.8
Zoho Books
7.9
Accounts payable
NetSuite
7.2
Zoho Books
7.7
Accounts receivable
NetSuite
7.3
Zoho Books
7.7
Global Financial Support
NetSuite
6.9
Zoho Books
Primary and Secondary Ledgers
NetSuite
7.7
Zoho Books
Intercompany Accounting
NetSuite
6.8
Zoho Books
Localizations
NetSuite
7.7
Zoho Books
Journals and Reconciliations
NetSuite
6.9
Zoho Books
Enterprise Accounting
NetSuite
7.6
Zoho Books
Configurable Accounting
NetSuite
7.6
Zoho Books
Centralized Rules Framework
NetSuite
5.8
Zoho Books
Standardized Processes
NetSuite
7.7
Zoho Books
Cash management
NetSuite
Zoho Books
7.9
Bank reconciliation
NetSuite
Zoho Books
7.3
Expense management
NetSuite
Zoho Books
8.0
Time tracking
NetSuite
Zoho Books
7.4
Multi-currency support
NetSuite
Zoho Books
8.6
Regulations compliance
NetSuite
Zoho Books
7.5
Self-service portal
NetSuite
Zoho Books
8.6

Inventory Management

NetSuite
5.4
Zoho Books
8.7
Inventory tracking
NetSuite
6.1
Zoho Books
8.6
Automatic reordering
NetSuite
5.4
Zoho Books
8.9
Location management
NetSuite
5.5
Zoho Books
Manufacturing module
NetSuite
4.6
Zoho Books

Order Management

NetSuite
6.7
Zoho Books
8.0
Pricing
NetSuite
6.7
Zoho Books
7.8
Order entry
NetSuite
6.1
Zoho Books
8.5
Credit card processing
NetSuite
7.1
Zoho Books
8.5
Cost of goods sold
NetSuite
6.9
Zoho Books
7.2
Order Orchestration
NetSuite
6.8
Zoho Books
End-to-end order visibility
NetSuite
6.9
Zoho Books
Order exception Resolution
NetSuite
6.1
Zoho Books

Subledger and Financial Process

NetSuite
6.8
Zoho Books
Automated Invoice Processing
NetSuite
7.2
Zoho Books
Shared Services Payments
NetSuite
6.4
Zoho Books
Billings Management
NetSuite
6.8
Zoho Books
Customer Receipt Applications
NetSuite
6.8
Zoho Books
Customer Collections
NetSuite
7.2
Zoho Books
Revenue Recognition
NetSuite
7.6
Zoho Books
Cash Management
NetSuite
6.5
Zoho Books
Asset Management
NetSuite
5.8
Zoho Books
Travel & Expense Management
NetSuite
6.8
Zoho Books
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Zoho Books
Period Close
NetSuite
7.6
Zoho Books
Transactions Tax
NetSuite
6.8
Zoho Books
Subledger Reconciliations
NetSuite
6.7
Zoho Books
3rd Party Accounting Systems
NetSuite
5.5
Zoho Books

Project Financial Management

NetSuite
6.1
Zoho Books
Budgeting and Forecasting
NetSuite
5.5
Zoho Books
Project Costing
NetSuite
6.3
Zoho Books
Cost Capture
NetSuite
6.6
Zoho Books
Capital Project Management
NetSuite
6.8
Zoho Books
Customer Invoicing
NetSuite
6.6
Zoho Books
Customer Contract Compliance
NetSuite
7.3
Zoho Books
Project Revenue Recognition
NetSuite
6.0
Zoho Books
Project Financial Performance Analysis
NetSuite
6.2
Zoho Books
Project Financials Dashboard
NetSuite
5.8
Zoho Books
Real-time Financial Reporting
NetSuite
6.3
Zoho Books
Embedded Business Intelligence
NetSuite
4.7
Zoho Books
Project Planning Collaboration
NetSuite
4.8
Zoho Books

Project Execution Management

NetSuite
6.1
Zoho Books
Project Planning and Scheduling
NetSuite
5.0
Zoho Books
Project Manager Dashboard
NetSuite
4.7
Zoho Books
Resource Manager Dashboard
NetSuite
4.4
Zoho Books
Task Insight for Project Managers
NetSuite
6.0
Zoho Books
Project Manager Mobile Functionality
NetSuite
6.6
Zoho Books
Team Member Task Collaboration
NetSuite
6.0
Zoho Books
Team Member Mobile Functionality
NetSuite
6.6
Zoho Books
Project Candidate Search
NetSuite
6.4
Zoho Books
Project Candidate Comparison and Analysis
NetSuite
6.4
Zoho Books
Defineable Resource Pools
NetSuite
6.4
Zoho Books
Defineable Resource Pools
NetSuite
6.4
Zoho Books
Talent Profiles
NetSuite
5.9
Zoho Books
Real-Time Project Reporting
NetSuite
6.4
Zoho Books
Absence Management
NetSuite
7.0
Zoho Books
Product Lifecycle Management
NetSuite
7.0
Zoho Books

Grants Management

NetSuite
6.5
Zoho Books
Award Lifecycle Management
NetSuite
6.7
Zoho Books
Spending Control
NetSuite
6.7
Zoho Books
Indirect Cost Management
NetSuite
6.7
Zoho Books
Billing
NetSuite
5.8
Zoho Books

Procurement

NetSuite
6.6
Zoho Books
Sourcing Team Collaboration
NetSuite
7.2
Zoho Books
Sourcing Analysis
NetSuite
6.5
Zoho Books
Bids Analyzed and Compared
NetSuite
6.5
Zoho Books
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Zoho Books
Contract Authoring
NetSuite
6.1
Zoho Books
Contract Compliance Management
NetSuite
6.1
Zoho Books
Contract History
NetSuite
6.1
Zoho Books
Contract Renewal Automation
NetSuite
6.0
Zoho Books
Contract Repository
NetSuite
6.0
Zoho Books
Contract Standardization and Enforcement
NetSuite
6.0
Zoho Books
Electronic Signatures
NetSuite
6.5
Zoho Books
Invoice Automated Matching
NetSuite
6.5
Zoho Books
Purchasing Risk and Compliance Management
NetSuite
6.5
Zoho Books
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Zoho Books
Spend Compliance Management
NetSuite
7.7
Zoho Books
Supplier Assessment
NetSuite
7.0
Zoho Books
Supplier Communication and Collaboration
NetSuite
7.2
Zoho Books
Supplier Management
NetSuite
7.8
Zoho Books
Supplier Portal
NetSuite
7.0
Zoho Books

Risk Management

NetSuite
6.7
Zoho Books
Risk Repository
NetSuite
7.0
Zoho Books
Control Management
NetSuite
6.4
Zoho Books
Control Mapping
NetSuite
6.4
Zoho Books
Control Efficiency Assessments
NetSuite
6.4
Zoho Books
Automated Control Assessments
NetSuite
6.4
Zoho Books
Assessment Capture
NetSuite
7.0
Zoho Books
Issue Detection
NetSuite
7.0
Zoho Books
Automatic Notification
NetSuite
7.0
Zoho Books
Remediation and Certification
NetSuite
6.4
Zoho Books

Logistics

NetSuite
4.2
Zoho Books
Transportation Planning and Optimization
NetSuite
4.2
Zoho Books
Transportation Sourcing Management
NetSuite
4.2
Zoho Books
Transportation Process Integration
NetSuite
5.0
Zoho Books
Transportation Execution Management
NetSuite
4.1
Zoho Books
Freight Payment Automation
NetSuite
4.1
Zoho Books
Trade Management
NetSuite
3.6
Zoho Books
Trade Regulatory Compliance Management
NetSuite
6.0
Zoho Books
Customs Entry Management
NetSuite
4.1
Zoho Books
Customs Document Management
NetSuite
3.4
Zoho Books
Customs Document Collaboration
NetSuite
3.1
Zoho Books
Fulfillment Management
NetSuite
3.8
Zoho Books
Inventory Visibility
NetSuite
5.0
Zoho Books
Warehouse Workforce Management
NetSuite
4.4
Zoho Books

Manufacturing

NetSuite
5.2
Zoho Books
Production Process Design
NetSuite
4.9
Zoho Books
Supply Chain Business Flows
NetSuite
4.1
Zoho Books
Production Management
NetSuite
4.1
Zoho Books
Contracted Manufacturing Management
NetSuite
3.9
Zoho Books
Configuration Management
NetSuite
7.7
Zoho Books
Work Definition
NetSuite
3.5
Zoho Books
Work Execution
NetSuite
4.5
Zoho Books
Advanced Fulfillment
NetSuite
7.3
Zoho Books
Manufacturing Costs
NetSuite
6.3
Zoho Books

Supply Chain

NetSuite
5.1
Zoho Books
Forecasting
NetSuite
4.7
Zoho Books
Inventory Planning
NetSuite
4.1
Zoho Books
Multi-tier Supply Chain Planning
NetSuite
6.8
Zoho Books
Performance Monitoring
NetSuite
4.8
Zoho Books

Product Lifecycle Management

NetSuite
4.7
Zoho Books
Ideation Management
NetSuite
4.6
Zoho Books
Requirements Management
NetSuite
7.0
Zoho Books
Proposal Management
NetSuite
3.6
Zoho Books
Innovation Portfolio Management
NetSuite
4.1
Zoho Books
Product Master Data Management
NetSuite
4.1
Zoho Books
Vendor Portal
NetSuite
4.7
Zoho Books
Project Portfolio Management
NetSuite
4.6
Zoho Books

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Zoho Books

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
Nathan Sichilongo | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Zoho Books

  • Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
  • The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
  • On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
  • The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
  • It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
  • The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
Mike James | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Zoho Books

Zoho Books 2.0
Based on 2 answers
Super easy to use!
Brandy Perez | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Zoho Books

Zoho Books 1.0
Based on 1 answer
The people are great. They follow the party line when working with us. There is clearly no intent to provide integration to the employee expenseThere is no intent to make the bank reconciliations system work in a manner consistent with US Accounting principles. There is no intent make the payroll system one that can easily cut a paycheck. Which brings up the fact that adjusting the printing on a check is very laborious and you only get close. You cannot get perfect
Mike James | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Zoho Books

We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Mike Koolwijk | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Zoho Books

  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
Cedric Haynes | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite Editions & Modules

Additional Pricing Details

Zoho Books

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Books Editions & Modules

Edition
Basic$9
Standard$19
Professional$29
    Additional Pricing Details
    Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get two months off (Basic - $90, Standard - $190, Professional - $290)

    Rating Summary

    Likelihood to Recommend

    NetSuite
    5.9
    Zoho Books
    7.7

    Likelihood to Renew

    NetSuite
    8.0
    Zoho Books

    Usability

    NetSuite
    9.0
    Zoho Books
    2.0

    Reliability and Availability

    NetSuite
    9.4
    Zoho Books

    Performance

    NetSuite
    7.7
    Zoho Books

    Support Rating

    NetSuite
    1.0
    Zoho Books
    1.0

    In-Person Training

    NetSuite
    7.3
    Zoho Books

    Online Training

    NetSuite
    8.0
    Zoho Books

    Implementation Rating

    NetSuite
    7.3
    Zoho Books

    Scalability

    NetSuite
    8.4
    Zoho Books

    Add comparison