What users are saying about
10 Ratings
Top Rated
431 Ratings
10 Ratings
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Score 9.1 out of 100
Top Rated
431 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

nopCommerce

If you're looking for a small or medium size eCommerce portal, nopCommerce is the best framework. 1. Cost = open sourced framework. You will just simply bypass the application design and development process, but you will have to code to do whatever you want to do for your business needs. It will save you a lot of time and money.2. Technical Architecture = It was created with the best application design and architecture. If you are not into eCommerce, but want to understand EntityFrame code first and domain architecture, Dependency Injection,..etc, nopCommerce is the one.3. I'm sure your business users will ask for the features that are already included with nopCommerce.
Christopher Thant | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

nopCommerce
9.1
Zoho CRM
Product catalog & listings
nopCommerce
9.4
Zoho CRM
Product management
nopCommerce
9.3
Zoho CRM
Bulk product upload
nopCommerce
9.2
Zoho CRM
Branding
nopCommerce
8.7
Zoho CRM
Mobile storefront
nopCommerce
9.3
Zoho CRM
Product variations
nopCommerce
9.5
Zoho CRM
Website integration
nopCommerce
9.5
Zoho CRM
Visual customization
nopCommerce
8.3
Zoho CRM
CMS
nopCommerce
8.4
Zoho CRM

Online Shopping Cart

nopCommerce
8.5
Zoho CRM
Abandoned cart recovery
nopCommerce
8.3
Zoho CRM
Checkout user experience
nopCommerce
8.7
Zoho CRM

Online Payment System

nopCommerce
9.3
Zoho CRM
eCommerce security
nopCommerce
9.3
Zoho CRM

eCommerce Marketing

nopCommerce
8.7
Zoho CRM
Promotions & discounts
nopCommerce
8.5
Zoho CRM
Personalized recommendations
nopCommerce
8.4
Zoho CRM
SEO
nopCommerce
9.1
Zoho CRM

eCommerce Business Management

nopCommerce
9.1
Zoho CRM
Multi-site management
nopCommerce
8.9
Zoho CRM
Order processing
nopCommerce
9.1
Zoho CRM
Inventory management
nopCommerce
9.2
Zoho CRM
Shipping
nopCommerce
9.3
Zoho CRM
Custom functionality
nopCommerce
8.8
Zoho CRM

Sales Force Automation

nopCommerce
Zoho CRM
7.8
Customer data management / contact management
nopCommerce
Zoho CRM
8.1
Workflow management
nopCommerce
Zoho CRM
8.1
Territory management
nopCommerce
Zoho CRM
7.8
Opportunity management
nopCommerce
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
nopCommerce
Zoho CRM
7.2
Contract management
nopCommerce
Zoho CRM
7.6
Quote & order management
nopCommerce
Zoho CRM
7.5
Interaction tracking
nopCommerce
Zoho CRM
8.3
Channel / partner relationship management
nopCommerce
Zoho CRM
7.5

Customer Service & Support

nopCommerce
Zoho CRM
7.6
Case management
nopCommerce
Zoho CRM
7.7
Call center management
nopCommerce
Zoho CRM
7.4
Help desk management
nopCommerce
Zoho CRM
7.7

Marketing Automation

nopCommerce
Zoho CRM
8.1
Lead management
nopCommerce
Zoho CRM
8.1
Email marketing
nopCommerce
Zoho CRM
8.0

CRM Project Management

nopCommerce
Zoho CRM
7.9
Task management
nopCommerce
Zoho CRM
8.1
Billing and invoicing management
nopCommerce
Zoho CRM
7.7
Reporting
nopCommerce
Zoho CRM
7.9

CRM Reporting & Analytics

nopCommerce
Zoho CRM
8.1
Forecasting
nopCommerce
Zoho CRM
7.9
Pipeline visualization
nopCommerce
Zoho CRM
8.1
Customizable reports
nopCommerce
Zoho CRM
8.3

Customization

nopCommerce
Zoho CRM
8.4
Custom fields
nopCommerce
Zoho CRM
8.5
Custom objects
nopCommerce
Zoho CRM
8.4
Scripting environment
nopCommerce
Zoho CRM
8.5
API for custom integration
nopCommerce
Zoho CRM
8.1

Security

nopCommerce
Zoho CRM
8.3
Single sign-on capability
nopCommerce
Zoho CRM
8.2
Role-based user permissions
nopCommerce
Zoho CRM
8.4

Social CRM

nopCommerce
Zoho CRM
7.4
Social data
nopCommerce
Zoho CRM
7.4
Social engagement
nopCommerce
Zoho CRM
7.4

Integrations with 3rd-party Software

nopCommerce
Zoho CRM
7.5
Marketing automation
nopCommerce
Zoho CRM
7.7
Compensation management
nopCommerce
Zoho CRM
7.4

Platform

nopCommerce
Zoho CRM
7.1
Mobile access
nopCommerce
Zoho CRM
7.1

Pros

nopCommerce

  • Excellent modular architecture, which makes it very easy to customize for different kinds of needs.
  • It is open source, free and is constantly updated to keep it up to the latest technologies.
  • The latest version in ASP.NET Core runs in Windows and Linux with excellent performance (Google Page Speed of 100/100).
  • It has a very active community which helps to enhance the solution, develop extensions and themes and helps other users.
  • It is full of features including Multi-Store, Multi-Vendor, and Multi-Warehouse.
Eduardo Adame | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

nopCommerce

  • More community templates would be great.
  • Some of the pricing can be a bit tricky, especially configured items... there is a likelihood of mispriced items with the current structure
Brad Ranks | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

nopCommerce

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

nopCommerce

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

nopCommerce

nopCommerce 10.0
Based on 1 answer
I have asked numerous questions and the team treats my random questions as if they are critical to the continued success of their product. They really take each users' questions to heart and strive to solve them. I cannot commend them enough on how fast they respond to questions as well as the follow-through given to things thay may or may not even be a part of their platform.
Brad Ranks | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

nopCommerce

nopCommerce 8.0
Based on 1 answer
Go for a plugin based development if you would like to extend nopCommerce. This approach will make it easier for you to upgrade the software.
Anup Kumar | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

nopCommerce

nopCommerce is more powerful than other products. It is also a stable and reliable solution, but performance can be an issue. This is a secure e-commerce platform, scalable and flexible and has a management module to manage the store, products, customers, orders, etc. Also, it is easy to extend functionalities through plugins or code customization.
Vinicius Lima | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

nopCommerce

  • It saved development cost and time for our development team who don't have eCommerce experience. It saved us six months worth of designing and implementing the eCommerce application. No need to mention that our management team and business users were so happy about it.
  • Because of well architectural design, it was so easy to maintain the whole application and include add-on new features from time to time. Making changes and deployment can be done just within a few hours was absolutely phenomenal. It was the trust that technical team gain from management team to make the whole business process running smooth and so every one can sleep sound at night.
  • As our online eCommerce site, http://www.luxegourmets.com has been running more than two years now using nopCommerce, business users are looking to expand and integrate with third party tools. Without further investing and looking for solutions, we have all the tools and add-on features are already provided by the framework.
Christopher Thant | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

nopCommerce

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

nopCommerce Editions & Modules

Additional Pricing Details
It's an open-source and free product

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

nopCommerce
9.5
Zoho CRM
8.0

Likelihood to Renew

nopCommerce
Zoho CRM
7.6

Usability

nopCommerce
Zoho CRM
8.0

Reliability and Availability

nopCommerce
Zoho CRM
9.0

Performance

nopCommerce
Zoho CRM
9.0

Support Rating

nopCommerce
10.0
Zoho CRM
4.0

Online Training

nopCommerce
Zoho CRM
8.2

Implementation Rating

nopCommerce
8.0
Zoho CRM
8.0

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