nopCommerce vs Zoho CRM

Likelihood to Recommend

If you're looking for a small or medium size eCommerce portal, nopCommerce is the best framework. 1. Cost = open sourced framework. You will just simply bypass the application design and development process, but you will have to code to do whatever you want to do for your business needs. It will save you a lot of time and money.2. Technical Architecture = It was created with the best application design and architecture. If you are not into eCommerce, but want to understand EntityFrame code first and domain architecture, Dependency Injection,..etc, nopCommerce is the one.3. I'm sure your business users will ask for the features that are already included with nopCommerce.

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Christopher Thant

Technical Lead

Teromac Technologies IncFood Production, 10,001+ employees

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Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.

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Andrew McClean

Sr. Community Outreach Associate

Oak Street HealthHospital & Health Care, 1001-5000 employees

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Feature Rating Comparison

nopCommerce

Zoho CRM

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Inventory management

Shipping

Custom functionality

nopCommerce

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

nopCommerce

Zoho CRM

Case management

Call center management

Help desk management

nopCommerce

Zoho CRM

Lead management

Email marketing

nopCommerce

Marketing automation

Compensation management

nopCommerce

Zoho CRM

Mobile access

Pros

Excellent modular architecture, which makes it very easy to customize for different kinds of needs.
It is open source, free and is constantly updated to keep it up to the latest technologies.
The latest version in ASP.NET Core runs in Windows and Linux with excellent performance (Google Page Speed of 100/100).
It has a very active community which helps to enhance the solution, develop extensions and themes and helps other users.
It is full of features including Multi-Store, Multi-Vendor, and Multi-Warehouse.

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Eduardo Adame

CEO

TecnofinComputer Software, 11-50 employees

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Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 11-50 employees

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Cons

More community templates would be great.
Some of the pricing can be a bit tricky, especially configured items... there is a likelihood of mispriced items with the current structure

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Brad Ranks

Director of Technology

MeMD, IncHospital & Health Care, 51-200 employees

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I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
I wish it had an easier integration with our marketing platform, Hubspot.
I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.

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Ashley Gennett

Marketing Coordinator

Cosmo DeNicola CompaniesEvents Services, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

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James Lochran

Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Zoho CRM 8.0

Based on 4 answers

There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.

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Oral Tosun

Business Owner

MiniFabrikamConsumer Services, 1-10 employees

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Support Rating

nopCommerce 10.0

Based on 1 answer

I have asked numerous questions and the team treats my random questions as if they are critical to the continued success of their product. They really take each users' questions to heart and strive to solve them. I cannot commend them enough on how fast they respond to questions as well as the follow-through given to things thay may or may not even be a part of their platform.

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Brad Ranks

Director of Technology

MeMD, IncHospital & Health Care, 51-200 employees

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Zoho CRM 4.0

Based on 4 answers

Horrible experience. They should send regular apologies and refunds to all existing customers.

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Ajay Gupta

Attorney / Founder

Gupta Legal CenterLegal Services, 1-10 employees

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Implementation Rating

nopCommerce 8.0

Based on 1 answer

Go for a plugin based development if you would like to extend nopCommerce. This approach will make it easier for you to upgrade the software.

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Anup Kumar

Director - Customer Experience & Results, Co Founder

Leverage Consulting Pvt. Ltd.Retail, 11-50 employees

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Zoho CRM 8.0

Based on 4 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

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Ron Sherwood

Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

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Alternatives Considered

nopCommerce is more powerful than other products. It is also a stable and reliable solution, but performance can be an issue. This is a secure e-commerce platform, scalable and flexible and has a management module to manage the store, products, customers, orders, etc. Also, it is easy to extend functionalities through plugins or code customization.

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Vinicius Lima

Programador

CybermapInformation Technology and Services, 11-50 employees

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I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.

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Scott French

Installer/sales

Right Now MobilityHospital & Health Care, 1-10 employees

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Return on Investment

It saved development cost and time for our development team who don't have eCommerce experience. It saved us six months worth of designing and implementing the eCommerce application. No need to mention that our management team and business users were so happy about it.
Because of well architectural design, it was so easy to maintain the whole application and include add-on new features from time to time. Making changes and deployment can be done just within a few hours was absolutely phenomenal. It was the trust that technical team gain from management team to make the whole business process running smooth and so every one can sleep sound at night.
As our online eCommerce site, http://www.luxegourmets.com has been running more than two years now using nopCommerce, business users are looking to expand and integrate with third party tools. Without further investing and looking for solutions, we have all the tools and add-on features are already provided by the framework.

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Christopher Thant

Technical Lead

Teromac Technologies IncFood Production, 10,001+ employees

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The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
We are able to get our work done in a user-friendly environment. It helps the day run much smoother.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

nopCommerce Editions & Modules

—

Additional Pricing Details

It's an open-source and free product

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$12*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$12¹
Professional	$20¹
Enterprise	$35¹

per user, per month

Additional Pricing Details

—

Rating Summary

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

nopCommerce

Zoho CRM

Likelihood to Recommend

nopCommerce

Zoho CRM

Feature Rating Comparison

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Abandoned cart recovery

Checkout user experience

eCommerce security

Promotions & discounts

Personalized recommendations

SEO

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

nopCommerce

Zoho CRM

Cons

nopCommerce

Zoho CRM

Likelihood to Renew

nopCommerce

Zoho CRM

Usability

nopCommerce

Zoho CRM

Support Rating

nopCommerce

Zoho CRM

Implementation Rating

nopCommerce

Zoho CRM

Alternatives Considered

nopCommerce

Zoho CRM

Return on Investment

nopCommerce

Zoho CRM

Screenshots