What users are saying about
14 Ratings
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Based on 14 reviews and ratings
Zoho CRM
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Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 746 reviews and ratings
Feature Set Ratings
Online Storefront
8.8
nopCommerce
88%

Zoho CRM
Feature Set Not Supported
N/A
nopCommerce ranks higher in 9/9 features
nopCommerce ranks higher in 9/9 features
Product catalog & listings
9.2
92%
10 Ratings

N/A
0 Ratings
Product management
9.2
92%
10 Ratings

N/A
0 Ratings
Bulk product upload
8.0
80%
9 Ratings

N/A
0 Ratings
Branding
9.1
91%
10 Ratings

N/A
0 Ratings
Mobile storefront
9.2
92%
10 Ratings

N/A
0 Ratings
Product variations
9.2
92%
9 Ratings

N/A
0 Ratings
Website integration
9.2
92%
9 Ratings

N/A
0 Ratings
Visual customization
9.0
90%
9 Ratings

N/A
0 Ratings
CMS
7.1
71%
9 Ratings

N/A
0 Ratings
Online Shopping Cart
8.3
nopCommerce
83%

Zoho CRM
Feature Set Not Supported
N/A
nopCommerce ranks higher in 2/2 features
nopCommerce ranks higher in 2/2 features
Abandoned cart recovery
8.3
83%
9 Ratings

N/A
0 Ratings
Checkout user experience
8.3
83%
10 Ratings

N/A
0 Ratings
Online Payment System
9.2
nopCommerce
92%

Zoho CRM
Feature Set Not Supported
N/A
nopCommerce ranks higher in 1/1 features
nopCommerce ranks higher in 1/1 features
eCommerce security
9.2
92%
10 Ratings

N/A
0 Ratings
eCommerce Marketing
8.3
nopCommerce
83%

Zoho CRM
Feature Set Not Supported
N/A
nopCommerce ranks higher in 3/3 features
nopCommerce ranks higher in 3/3 features
Promotions & discounts
9.0
90%
9 Ratings

N/A
0 Ratings
Personalized recommendations
7.0
70%
9 Ratings

N/A
0 Ratings
SEO
8.8
88%
10 Ratings

N/A
0 Ratings
eCommerce Business Management
8.9
nopCommerce
89%

Zoho CRM
Feature Set Not Supported
N/A
nopCommerce ranks higher in 5/5 features
nopCommerce ranks higher in 5/5 features
Multi-site management
8.8
88%
8 Ratings

N/A
0 Ratings
Order processing
9.2
92%
10 Ratings

N/A
0 Ratings
Inventory management
8.4
84%
9 Ratings

N/A
0 Ratings
Shipping
9.2
92%
9 Ratings

N/A
0 Ratings
Custom functionality
9.1
91%
9 Ratings

N/A
0 Ratings
Sales Force Automation
nopCommerce
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 9/9 features
Zoho CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.4
84%
216 Ratings
Workflow management
N/A
0 Ratings

7.9
79%
205 Ratings
Territory management
N/A
0 Ratings

7.8
78%
154 Ratings
Opportunity management
N/A
0 Ratings

8.2
82%
196 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.8
78%
192 Ratings
Contract management
N/A
0 Ratings

8.3
83%
153 Ratings
Quote & order management
N/A
0 Ratings

7.9
79%
157 Ratings
Interaction tracking
N/A
0 Ratings

8.0
80%
192 Ratings
Channel / partner relationship management
N/A
0 Ratings

7.7
77%
145 Ratings
Customer Service & Support
nopCommerce
Feature Set Not Supported
N/A

7.5
Zoho CRM
75%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

7.7
77%
169 Ratings
Call center management
N/A
0 Ratings

7.5
75%
135 Ratings
Help desk management
N/A
0 Ratings

7.4
74%
150 Ratings
Marketing Automation
nopCommerce
Feature Set Not Supported
N/A

8.4
Zoho CRM
84%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.5
85%
201 Ratings
Email marketing
N/A
0 Ratings

8.2
82%
171 Ratings
CRM Project Management
nopCommerce
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.3
83%
194 Ratings
Billing and invoicing management
N/A
0 Ratings

8.1
81%
141 Ratings
Reporting
N/A
0 Ratings

8.2
82%
186 Ratings
CRM Reporting & Analytics
nopCommerce
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.0
80%
170 Ratings
Pipeline visualization
N/A
0 Ratings

8.3
83%
181 Ratings
Customizable reports
N/A
0 Ratings

8.3
83%
191 Ratings
Customization
nopCommerce
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.4
84%
215 Ratings
Custom objects
N/A
0 Ratings

8.1
81%
169 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
137 Ratings
API for custom integration
N/A
0 Ratings

7.7
77%
152 Ratings
Security
nopCommerce
Feature Set Not Supported
N/A

8.7
Zoho CRM
87%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

8.7
87%
180 Ratings
Role-based user permissions
N/A
0 Ratings

8.8
88%
201 Ratings
Social CRM
nopCommerce
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

7.9
79%
130 Ratings
Social engagement
N/A
0 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software
nopCommerce
Feature Set Not Supported
N/A

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.9
79%
161 Ratings
Compensation management
N/A
0 Ratings

7.3
73%
107 Ratings
Platform
nopCommerce
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

7.8
78%
180 Ratings
Attribute Ratings
- nopCommerce is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Zoho CRM is rated higher in 1 area: Implementation Rating
Likelihood to Recommend
9.2
nopCommerce
92%
10 Ratings

8.4
Zoho CRM
84%
244 Ratings
Likelihood to Renew
nopCommerce
N/A
0 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability
nopCommerce
N/A
0 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability
nopCommerce
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance
nopCommerce
N/A
0 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating
10.0
nopCommerce
100%
2 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training
nopCommerce
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training
nopCommerce
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating
8.0
nopCommerce
80%
2 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model
nopCommerce
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability
nopCommerce
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services
nopCommerce
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
nopCommerce
nopCommerce is an ideal solution for businesses that want to tailor the customer journey for discovering and purchasing products. The nopCommerce solution is designed to adapt to you, not the other way around. The platform works best when you partner with a solution provider like ourselves. It also works well if you have a team of in-house .NET developers. A one-person shop will likely find less value in a platform like this if they're looking to spin up a small ecommerce site with just a few button clicks.
Director Of Platform Development
SpinutechInformation Technology & Services, 51-200 employees
Zoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
nopCommerce
- As I came from Microsoft .Net technical experience with more than 15 years in IT industry, the nopCommerce .Net based open sourced framework is the best eCommerce framework in terms of architectural perspective - such as incorporating with Entity Framework code first approach, Domain Driven Architecture, using ASP.Net MVC, Unit Testing, ...etc.
- When my client asked for an eCommerce portal, the whole team was struggling from designing a database to identifying the requirements. nopCommerce has everything we need. All the industrial standard eCommerce features are included. It saves hours of database design, application design and also the client's requirements are easily fit into nopCommerce's features.
- The cost of nopCommerce- the last time we paid was a $200 one time cost for using the production site. It was ridiculously cost effective. As it is opened source, the whole community is supporting and constantly making this framework better and better.
- I set up a web site within a week using nopCommerce to sell my own products online. It was so easy to use, deploy, and set up.
Technical Lead
Teromac Technologies IncFood Production, 10,001+ employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
nopCommerce
- More community templates would be great.
- Some of the pricing can be a bit tricky, especially configured items... there is a likelihood of mispriced items with the current structure
Director of Technology
MeMD, IncHospital & Health Care, 51-200 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
nopCommerce
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—nopCommerce Editions & Modules
—
Additional Pricing Details
It's an open-source and free productZoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesSupport Rating
nopCommerce
nopCommerce 10.0
Based on 2 answers
I have asked numerous questions and the team treats my random questions as if they are critical to the continued success of their product. They really take each users' questions to heart and strive to solve them. I cannot commend them enough on how fast they respond to questions as well as the follow-through given to things thay may or may not even be a part of their platform.
Director of Technology
MeMD, IncHospital & Health Care, 51-200 employees
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
nopCommerce
nopCommerce 8.0
Based on 2 answers
Go for a plugin based development if you would like to extend nopCommerce. This approach will make it easier for you to upgrade the software.
Director - Customer Experience & Results, Co Founder
Leverage Consulting Pvt. Ltd.Retail, 11-50 employees
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
nopCommerce
NopCommerce offers you more flexibility where it comes to customization and scaling your application. The customization and extension is easy as well as the theme and plugin structure adds a large value to the overall system.The API's introduced by nopCommerce makes it more efficient when it comes to integrations and developing a mobile application on top of your eCommerce platform.The customer owns 100% of the source code without any extra fee.
Chief Executive Officer
NopAdvance LLPInformation Technology & Services, 11-50 employees
Zoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
nopCommerce
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
nopCommerce
- It has been our sole platform for developing online stores for the last 9 years and our business have been growing year to year.
- The disadvantage of nopCommerce is that it is not as well known as other competitors, which makes it more difficult to sell.
CEO
TecnofinComputer Software, 11-50 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees