What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
746 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Online Storefront

    8.8

    nopCommerce

    88%

    Zoho CRM

    Feature Set Not Supported
    N/A
    nopCommerce ranks higher in 9/9 features

    Product catalog & listings

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Product management

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Bulk product upload

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Branding

    9.1
    91%
    10 Ratings
    N/A
    0 Ratings

    Mobile storefront

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Product variations

    9.2
    92%
    9 Ratings
    N/A
    0 Ratings

    Website integration

    9.2
    92%
    9 Ratings
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    9 Ratings
    N/A
    0 Ratings

    CMS

    7.1
    71%
    9 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    8.3

    nopCommerce

    83%

    Zoho CRM

    Feature Set Not Supported
    N/A
    nopCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.2

    nopCommerce

    92%

    Zoho CRM

    Feature Set Not Supported
    N/A
    nopCommerce ranks higher in 1/1 features

    eCommerce security

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    8.3

    nopCommerce

    83%

    Zoho CRM

    Feature Set Not Supported
    N/A
    nopCommerce ranks higher in 3/3 features

    Promotions & discounts

    9.0
    90%
    9 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    SEO

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    8.9

    nopCommerce

    89%

    Zoho CRM

    Feature Set Not Supported
    N/A
    nopCommerce ranks higher in 5/5 features

    Multi-site management

    8.8
    88%
    8 Ratings
    N/A
    0 Ratings

    Order processing

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Inventory management

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Shipping

    9.2
    92%
    9 Ratings
    N/A
    0 Ratings

    Custom functionality

    9.1
    91%
    9 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    nopCommerce

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    216 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    205 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    154 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    196 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    192 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    153 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Customer Service & Support

    nopCommerce

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    169 Ratings

    Call center management

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    150 Ratings

    Marketing Automation

    nopCommerce

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    201 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    171 Ratings

    CRM Project Management

    nopCommerce

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    194 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    141 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    186 Ratings

    CRM Reporting & Analytics

    nopCommerce

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    170 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    181 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    191 Ratings

    Customization

    nopCommerce

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    215 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    169 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    137 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    152 Ratings

    Security

    nopCommerce

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    180 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    201 Ratings

    Social CRM

    nopCommerce

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    130 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    125 Ratings

    Integrations with 3rd-party Software

    nopCommerce

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    107 Ratings

    Platform

    nopCommerce

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Attribute Ratings

    • nopCommerce is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho CRM is rated higher in 1 area: Implementation Rating

    Likelihood to Recommend

    9.2

    nopCommerce

    92%
    10 Ratings
    8.4

    Zoho CRM

    84%
    244 Ratings

    Likelihood to Renew

    nopCommerce

    N/A
    0 Ratings
    8.9

    Zoho CRM

    89%
    32 Ratings

    Usability

    nopCommerce

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    nopCommerce

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    nopCommerce

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    10.0

    nopCommerce

    100%
    2 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    nopCommerce

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    nopCommerce

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    8.0

    nopCommerce

    80%
    2 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    nopCommerce

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    nopCommerce

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    nopCommerce

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    nopCommerce

    nopCommerce is an ideal solution for businesses that want to tailor the customer journey for discovering and purchasing products. The nopCommerce solution is designed to adapt to you, not the other way around. The platform works best when you partner with a solution provider like ourselves. It also works well if you have a team of in-house .NET developers. A one-person shop will likely find less value in a platform like this if they're looking to spin up a small ecommerce site with just a few button clicks.
    Rich Read | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
    Anonymous | TrustRadius Reviewer

    Pros

    nopCommerce

    • As I came from Microsoft .Net technical experience with more than 15 years in IT industry, the nopCommerce .Net based open sourced framework is the best eCommerce framework in terms of architectural perspective - such as incorporating with Entity Framework code first approach, Domain Driven Architecture, using ASP.Net MVC, Unit Testing, ...etc.
    • When my client asked for an eCommerce portal, the whole team was struggling from designing a database to identifying the requirements. nopCommerce has everything we need. All the industrial standard eCommerce features are included. It saves hours of database design, application design and also the client's requirements are easily fit into nopCommerce's features.
    • The cost of nopCommerce- the last time we paid was a $200 one time cost for using the production site. It was ridiculously cost effective. As it is opened source, the whole community is supporting and constantly making this framework better and better.
    • I set up a web site within a week using nopCommerce to sell my own products online. It was so easy to use, deploy, and set up.
    Christopher Thant | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    nopCommerce

    • More community templates would be great.
    • Some of the pricing can be a bit tricky, especially configured items... there is a likelihood of mispriced items with the current structure
    Brad Ranks | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    nopCommerce

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    nopCommerce Editions & Modules

    Additional Pricing Details
    It's an open-source and free product

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.9
    Based on 32 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    nopCommerce

    nopCommerce 10.0
    Based on 2 answers
    I have asked numerous questions and the team treats my random questions as if they are critical to the continued success of their product. They really take each users' questions to heart and strive to solve them. I cannot commend them enough on how fast they respond to questions as well as the follow-through given to things thay may or may not even be a part of their platform.
    Brad Ranks | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    nopCommerce

    nopCommerce 8.0
    Based on 2 answers
    Go for a plugin based development if you would like to extend nopCommerce. This approach will make it easier for you to upgrade the software.
    Anup Kumar | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    nopCommerce

    NopCommerce offers you more flexibility where it comes to customization and scaling your application. The customization and extension is easy as well as the theme and plugin structure adds a large value to the overall system.The API's introduced by nopCommerce makes it more efficient when it comes to integrations and developing a mobile application on top of your eCommerce platform.The customer owns 100% of the source code without any extra fee.
    Atul Rungta | TrustRadius Reviewer

    Zoho CRM

    Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    nopCommerce

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    nopCommerce

    • It has been our sole platform for developing online stores for the last 9 years and our business have been growing year to year.
    • The disadvantage of nopCommerce is that it is not as well known as other competitors, which makes it more difficult to sell.
    Eduardo Adame | TrustRadius Reviewer

    Zoho CRM

    • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
    • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
    • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
    Aononna Tazin | TrustRadius Reviewer

    Screenshots

    Add comparison