Nvoicepay vs Tipalti

• Nvoicepay does a great job of pulling the invoices in from our DMS system on a daily basis so we can see what invoices need to be paid.
• NVoicepay allows for many methods of payment. They call all of your vendors for you and set them up on their preferred payment methods.
• NVoicepay takes care of all issues for you with the vendor. They make all of the payments once you initiate it in their system.

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• The most important thing to look for when selecting an enterprise partner is customer service. The support team at Tipalti is extremely prompt and helpful when responding to questions, no matter how dumb they might be. Their executive team also monitors support inquiries for broader account questions so the are able to handle them promptly with the right perspective. Being able to get a quick response for any question is exceptionally valuable.
• Tipalti's core feature is enabling payments in a very streamlined manner. They were the first provider that we found that was able to process payments in any currency across any payment method, allowing us to provide the maximum convenience to the vendors that we work with. Because of this, Touch of Modern is known as one of the easiest retail partners to work with.
• A feature we didn't even realize would be so valuable is the tax compliance piece. When we started the company, we had no idea that we needed to collect tax information for every vendor we sent a payment to. Tipalti's platform requires this and ensures no payments are sent without the proper compliance.

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• Perhaps the most frustrating part of Nvoicepay is the reporting. Simply working through the filtering to find a transaction in the history is extremely difficult. If you don't select the filters in the correct order you will typically find zero results.
• The formatting for the upload is also a little tricky. Since you are uploading an excel file, any zip codes with leading zeros typically have the zeros removed and result in a failed upload. So having to place an apostrophe in front of any leading zeros is kind of pain especially when you have 100 plus lines of transactions.
• The main dashboard is also something to be desired. I understand the concept of providing the dashboard, but what use is it if I can't dig in and see what the numbers and graphs are made of? If Nvoicepay was able to hyperlink to the transactions that make up each category it would make the dashboard far more useful.

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• Tipalti's payer dashboard, where we submit payments and check payee details, is sometimes slow. However, we haven't experienced any downtime or had any issues with the Tipalti's iframe where the publishers enter their info.

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• Nvoicepay has had only a positive impact on our overall business objectives. Since it takes care of remedial tasks of processing payments we are able to concentrate on more complex tasks such as prepping for close, creating schedules, and improving other processes.

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• Our vendors are our number 1 resource. Ensuring that their payments are consistently timed, reliable and appropriate support is received when the need arises is key to our success in maintaining these resources.

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