What users are saying about
3 Ratings
31 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

SalesOutlook

It is good for situations where you are emailing with clients about pertinent information that needs to be included in the SalesForce account for that client. It is much easier than having to copy and paste. It is not as appropriate for attachments because you cannot attach PDFs etc., to the SalesForce account page from Outlook.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
SalesOutlook
7.0
Customer data management / contact management
Oncontact
5.0
SalesOutlook
7.0
Workflow management
Oncontact
4.5
SalesOutlook
7.0
Territory management
Oncontact
5.0
SalesOutlook
5.0
Opportunity management
Oncontact
5.5
SalesOutlook
5.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
SalesOutlook
9.0
Contract management
Oncontact
4.0
SalesOutlook
9.0
Quote & order management
Oncontact
4.0
SalesOutlook
5.0
Interaction tracking
Oncontact
4.5
SalesOutlook
9.0
Channel / partner relationship management
Oncontact
5.0
SalesOutlook
7.0

Customer Service & Support

Oncontact
3.7
SalesOutlook
8.0
Case management
Oncontact
5.5
SalesOutlook
8.0
Call center management
Oncontact
4.5
SalesOutlook
Help desk management
Oncontact
1.0
SalesOutlook

Marketing Automation

Oncontact
8.5
SalesOutlook
5.5
Lead management
Oncontact
8.0
SalesOutlook
5.0
Email marketing
Oncontact
9.0
SalesOutlook
6.0

CRM Project Management

Oncontact
9.0
SalesOutlook
9.0
Task management
Oncontact
9.0
SalesOutlook
9.0
Reporting
Oncontact
9.0
SalesOutlook

CRM Reporting & Analytics

Oncontact
8.7
SalesOutlook
Forecasting
Oncontact
9.0
SalesOutlook
Pipeline visualization
Oncontact
8.0
SalesOutlook
Customizable reports
Oncontact
9.0
SalesOutlook

Customization

Oncontact
5.0
SalesOutlook
Custom fields
Oncontact
4.5
SalesOutlook
Custom objects
Oncontact
4.5
SalesOutlook
Scripting environment
Oncontact
4.0
SalesOutlook
API for custom integration
Oncontact
7.0
SalesOutlook

Security

Oncontact
10.0
SalesOutlook
Single sign-on capability
Oncontact
10.0
SalesOutlook
Role-based user permissions
Oncontact
10.0
SalesOutlook

Social CRM

Oncontact
7.0
SalesOutlook
Social data
Oncontact
7.0
SalesOutlook
Social engagement
Oncontact
7.0
SalesOutlook

Integrations with 3rd-party Software

Oncontact
7.0
SalesOutlook
6.0
Marketing automation
Oncontact
7.0
SalesOutlook
6.0

Platform

Oncontact
8.0
SalesOutlook
Mobile access
Oncontact
8.0
SalesOutlook

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

SalesOutlook

  • It makes it easy to transfer information
  • It is easy to view in conjunction with Outlook
  • Keeps people accountable for details in the file
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

SalesOutlook

  • Sometimes it doesn't load properly
  • Would like some of the buttons to be a bit more user-friendly
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

SalesOutlook

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

SalesOutlook

I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

SalesOutlook

  • Easier to track case details
  • Speeds up the process of getting cases through all the steps
  • Sometimes there are glitches and takes time out of business to reload etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oncontact
5.0
SalesOutlook
9.0

Likelihood to Renew

Oncontact
10.0
SalesOutlook

Add comparison