OpenText LiquidOffice vs. SurveyMonkey

OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.

Incentivized

SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.

• Form processes & routing - Makes it very easy at an enterprise level
• Integration with 3rd party & external forms
• Automation of forms with less coding making it useful for quick turnarounds

Incentivized

• SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
• I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
• The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
• I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.

Incentivized

• Very old UI
• Feels like an archaic system
• Reporting isn't great

Incentivized

• Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
• It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
• As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.

Incentivized

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.

It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.

Incentivized

It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.

Incentivized

still to many limitations for more complex surveys --skips, filtered questions, etc.

Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software

Incentivized

I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.

Incentivized

Implementation not required.

OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.

Incentivized

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.

Incentivized

• We collect authenticated data from our users and audiences to improve our services.
• The surveys give us a better understanding of our markets.

Incentivized

• We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
• I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
• We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.

Incentivized