55 Reviews and Ratings
138 Reviews and Ratings
I think CPQ had worked so well for our company because of the widespread nature of our associates and tracking orders that were being placed in multiple time zones. My team specifically needed a way of analyzing these orders to track our progress in real time and sort out any supply orders before they became an issue. If you are in a centralized location with a smaller team then this may not yield much use to you.Incentivized
I have used Sap sales cloud in both large scale enterprise as well as small business. In large scale org we had multiple teams, products and geographies hence its customization option make it adaptable to complex sales operations. In small scale org we had a straight business process and limited budget hence we found SAP sales cloud as a overkill compared to simple CRM solution. From my experience if anyone has a mon complex sales process and where the sale process is shorter such as B2C sales then SAP sales cloud extensive feature is not worth we can use simple CRM based solution in complex scenarios and B2B sales its value for moneyIncentivized
Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.Incentivized
This is very useful for users who do not want to open 3 4 links for each app related to CRM.I like the automated authorization system which has also simplified authorization management and supports multi-tenant cloud deployments among cloud service providers.It is more efficient than the "old-fashioned" method of paper contracts, printing, signing and writing to PDF.Incentivized
Significant setup time, cost, and maintenance. We have to use an implementation partnerDoes not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra careAdditional setup documentation and first walkthroughs would be helpful, especially if it was all in one placeIncentivized
Allow more visibility of the fulfillment sales processes: delivery, invoice, billing...There are restrictions on Org. Structure talking about sales offices. They should work just like in the ERPMaybe allow simple logic programming routines to control fields behaviour (they are trying on V2)Incentivized
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.Incentivized
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done Incentivized
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.Incentivized
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
It was a much more technical implementation than we thought. It involved much more code.Future releases have made and will make administering the tool easier.EDL consulting had one good developer, but when he was moved off, they were horrible to work with.The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.Having a dedicated team (in-house) for implementation is key
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Oracle engagement is ahead. They are active in the development of the tool and provide great support after implementation. They also listen to their customers and offer opportunities to feedback and provide input through activities like the customer advisory board forum.
SAP Sales Cloud and Salesforce Sales Cloud have basically achieved feature parity. The decision comes down to your corporate vendor strategy as well as your integration strategy and UI preference. Back in 2017, we had chosen SAP Sales Cloud due to its native integration with SAP ERP. Back then, it was difficult to find best practice integration solutions between Salesforce and SAP ERP. Now that Salesforce has acquired middleware vendor Mulesoft, things may be looking different on that front.Incentivized
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.Incentivized
Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
A positive impact would be the fact that because we are only service managers for a customer we are not charged for additional user licenses.A negative impact on ROI is that it is too easy for customers to create duplicate SAP Ariba accounts when trying to add new users. (at one point there was an order submitted to the incorrect account and then had a delay in processing.To re-affirm my previous points it took us quite a while to get the accounts sorted out because of the lack of support expertise, and had MANY customer support calls before we figured out on our own that the duplicate account had been created (for an employee who was on maternity leave) and that that's where the new order went. THEN we still had to do additional account support calls to link the existing account to the new.