110 Ratings
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Score 8.5 out of 100
391 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

It's great for large field sales organizations that lack the ability to automate email sends that are consistent and on-brand. The idea of templated emails (with the ability to build custom emails) really helps keeps the look-and-feel of each email similar to what the rest of the organization is sending to customers or prospects. This isn't the solution that you'd need if you are looking for an automation tool that easily integrates into other marketing channels. The dynamic content feature is lagging far behind other tools in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio
Customer data management / contact management
Oracle CRM On Demand
9.3
Salesforce Marketing Cloud Email Studio
Workflow management
Oracle CRM On Demand
8.9
Salesforce Marketing Cloud Email Studio
Territory management
Oracle CRM On Demand
9.3
Salesforce Marketing Cloud Email Studio
Opportunity management
Oracle CRM On Demand
9.2
Salesforce Marketing Cloud Email Studio
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Salesforce Marketing Cloud Email Studio
Contract management
Oracle CRM On Demand
7.8
Salesforce Marketing Cloud Email Studio
Quote & order management
Oracle CRM On Demand
8.5
Salesforce Marketing Cloud Email Studio
Interaction tracking
Oracle CRM On Demand
8.3
Salesforce Marketing Cloud Email Studio
Channel / partner relationship management
Oracle CRM On Demand
8.2
Salesforce Marketing Cloud Email Studio

Customer Service & Support

Oracle CRM On Demand
8.4
Salesforce Marketing Cloud Email Studio
Case management
Oracle CRM On Demand
8.5
Salesforce Marketing Cloud Email Studio
Call center management
Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio
Help desk management
Oracle CRM On Demand
8.1
Salesforce Marketing Cloud Email Studio

Marketing Automation

Oracle CRM On Demand
8.9
Salesforce Marketing Cloud Email Studio
Lead management
Oracle CRM On Demand
8.9
Salesforce Marketing Cloud Email Studio
Email marketing
Oracle CRM On Demand
8.8
Salesforce Marketing Cloud Email Studio

CRM Project Management

Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio
Task management
Oracle CRM On Demand
8.3
Salesforce Marketing Cloud Email Studio
Billing and invoicing management
Oracle CRM On Demand
9.6
Salesforce Marketing Cloud Email Studio
Reporting
Oracle CRM On Demand
8.2
Salesforce Marketing Cloud Email Studio

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Salesforce Marketing Cloud Email Studio
Forecasting
Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio
Pipeline visualization
Oracle CRM On Demand
8.6
Salesforce Marketing Cloud Email Studio
Customizable reports
Oracle CRM On Demand
7.9
Salesforce Marketing Cloud Email Studio

Customization

Oracle CRM On Demand
8.4
Salesforce Marketing Cloud Email Studio
Custom fields
Oracle CRM On Demand
8.9
Salesforce Marketing Cloud Email Studio
Custom objects
Oracle CRM On Demand
8.1
Salesforce Marketing Cloud Email Studio
Scripting environment
Oracle CRM On Demand
7.9
Salesforce Marketing Cloud Email Studio
API for custom integration
Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio

Security

Oracle CRM On Demand
9.4
Salesforce Marketing Cloud Email Studio
Single sign-on capability
Oracle CRM On Demand
9.0
Salesforce Marketing Cloud Email Studio
Role-based user permissions
Oracle CRM On Demand
9.8
Salesforce Marketing Cloud Email Studio

Social CRM

Oracle CRM On Demand
9.8
Salesforce Marketing Cloud Email Studio
Social data
Oracle CRM On Demand
9.8
Salesforce Marketing Cloud Email Studio
Social engagement
Oracle CRM On Demand
9.9
Salesforce Marketing Cloud Email Studio

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Salesforce Marketing Cloud Email Studio
Marketing automation
Oracle CRM On Demand
8.5
Salesforce Marketing Cloud Email Studio
Compensation management
Oracle CRM On Demand
8.7
Salesforce Marketing Cloud Email Studio

Platform

Oracle CRM On Demand
9.3
Salesforce Marketing Cloud Email Studio
Mobile access
Oracle CRM On Demand
9.3
Salesforce Marketing Cloud Email Studio

Email & Online Marketing

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
6.6
WYSIWYG email editor
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
7.0
Dynamic content
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
6.7
Ability to test dynamic content
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
5.3
Landing pages
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
4.1
A/B testing
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
6.7
Mobile optimization
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
7.3
Email deliverability reporting
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
8.2
List management
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
7.5
Triggered drip sequences
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
6.7

Reporting & Analytics

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
4.3
Dashboards
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
5.3
Standard reports
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
4.9
Custom reports
Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
2.7

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Sends client confirmations when they subscribe to a newsletter, sign up for a conference, or place an order with our company (SourceMedia). We don't have to hire an agency to send these for us.
  • Manages newsletter subscriptions and allows us to deploy on specific dates/times.
  • Helps us discover and manage the correct audience base per newsletter, and automates the distributions so we don't have to do it manually.
Cassidy Ebert | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Deliverability reports - before sending emails they are checked for known issues and deliverability performance. The SFMC offering is ok but could be better. There additional software that can be purchased which should be included as part of the offering
  • SF should make it easier to integrate other clouds i.e commerce cloud and service cloud. The implementation of commerce cloud has improved but I still feel there is a way to go
Gareth Beer | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.9
Based on 18 answers
Exact Target has an exceptional team with great customer care. Whenever we have a question or concern they are timely in addressing it. They also perform annual reviews in person that provides us with market trends, new tools and features, performance metrics, and new content recommendations. We evaluate this by local market and at the international level
Brittany Dunn | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.0
Based on 3 answers
I think the tool is easy to use, protects a company from the spam legislation and manages subscribers very well. It is simple to create a non-complex email. I like the survey function on the email tool as well. Overall usability is quite easy and no necessary to have an IT background or extensive knowledge to use. It is helpful, though, to have an understanding of HTML for formatting at this point.
Lisa Franks | TrustRadius Reviewer

Reliability and Availability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
Lisa Franks | TrustRadius Reviewer

Performance

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 2.0
Based on 2 answers
Exact Target performs well and is relatively easy to learn. It handles subscriber management well, and is easy to organize lists and segregation of those subscribers. Emails are easy to classify and group together for re-use or resending to different demographics of the recipients. The product is reliable, and metrics of the campaign results are easy to obtain and interpret.
Lisa Franks | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 1.0
Based on 5 answers
They're fast and knowledgeable. You will always know what's the status of your request and they usually follow up with phone calls to ask you questions or provide updates. Sometimes it takes them a couple of days to investigate, especially if you have custom "situations" like my company usually does but at least they are very good at managing time expectations.
Bogdan Enache | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 7.9
Based on 2 answers
Easy to implement, with simple emails and solutions initially created. More advanced usage of the tool and more advanced subscriber attribute usage was implemented during later phases when the knowledge of the tool increased. Monitoring success and results of email campaigns were done at a high level initially, but not fully used until the tool and email marketing as a whole was better understood in the corporation.
Lisa Franks | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

I have used Epsilon and I have evaluated Silverpop, e-Dialogue and Yesmail. From my analysis Salesforce MC is far more superior in flexibility, scalability and freedom to custom built initiatives. The AMPscripting is one of the driving forces in allowing the previous mentioned abilities. However, I can see from a marketers perspective where they simply want to send emails and segment easily. But given that effective email marketing requires a lot of different components and there is no simple way of doing it and I found that most companies that offer the out of the box solutions do a good job but there is no one size fits all and if you are trying to be really good at it which includes integrating your business such as registration, stats, CMS, API, etc. This is a much better solution.
Danny (Danny Blaq) Tran | TrustRadius Reviewer

Scalability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
We had approximately 20,000 recipients of most email campaigns, with some higher amounts and some smaller campaigns. The tools is easy to use and the recipient list size is really not a factor in the complexity or work to create and email campaign. Our campaigns could just have easily been sent to many more people, with virtually no additional work.
Lisa Franks | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Salesforce Marketing Cloud Email Studio

  • Better execution/monitoring - when multiple steps are involved, IMH is great at dashboarding.
  • Facilitates exploratory campaigns - it is great at instilling confidence when you're trying a new facet of a campaign, due to the process transparency.
  • Cloud - can be a double-edged sword. Allows for on the go access, but isn't truly mobile-friendly, and can sometimes sputter. But certainly will improve with time.
Andrew Windle | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Marketing Cloud Email Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Salesforce Marketing Cloud Email Studio
7.3

Likelihood to Renew

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
8.9

Usability

Oracle CRM On Demand
9.0
Salesforce Marketing Cloud Email Studio
8.0

Reliability and Availability

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
9.0

Performance

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
2.0

Support Rating

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
1.0

Implementation Rating

Oracle CRM On Demand
10.0
Salesforce Marketing Cloud Email Studio
7.9

Scalability

Oracle CRM On Demand
Salesforce Marketing Cloud Email Studio
9.0

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