What users are saying about
110 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing is a great tool to gauge the competitive landscape on certain topics that your company may want to be known for. It is also great at indicating the share of voice % based on the amount of mentions in the social landscape. Linkedin API has many limitations though which is our most important social platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Sprinklr Modern Marketing
Customer data management / contact management
Oracle CRM On Demand
9.3
Sprinklr Modern Marketing
Workflow management
Oracle CRM On Demand
8.9
Sprinklr Modern Marketing
Territory management
Oracle CRM On Demand
9.3
Sprinklr Modern Marketing
Opportunity management
Oracle CRM On Demand
9.2
Sprinklr Modern Marketing
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Sprinklr Modern Marketing
Contract management
Oracle CRM On Demand
7.8
Sprinklr Modern Marketing
Quote & order management
Oracle CRM On Demand
8.5
Sprinklr Modern Marketing
Interaction tracking
Oracle CRM On Demand
8.3
Sprinklr Modern Marketing
Channel / partner relationship management
Oracle CRM On Demand
8.2
Sprinklr Modern Marketing

Customer Service & Support

Oracle CRM On Demand
8.4
Sprinklr Modern Marketing
Case management
Oracle CRM On Demand
8.5
Sprinklr Modern Marketing
Call center management
Oracle CRM On Demand
8.7
Sprinklr Modern Marketing
Help desk management
Oracle CRM On Demand
8.1
Sprinklr Modern Marketing

Marketing Automation

Oracle CRM On Demand
8.9
Sprinklr Modern Marketing
Lead management
Oracle CRM On Demand
8.9
Sprinklr Modern Marketing
Email marketing
Oracle CRM On Demand
8.8
Sprinklr Modern Marketing

CRM Project Management

Oracle CRM On Demand
8.7
Sprinklr Modern Marketing
Task management
Oracle CRM On Demand
8.3
Sprinklr Modern Marketing
Billing and invoicing management
Oracle CRM On Demand
9.6
Sprinklr Modern Marketing
Reporting
Oracle CRM On Demand
8.2
Sprinklr Modern Marketing

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Sprinklr Modern Marketing
Forecasting
Oracle CRM On Demand
8.7
Sprinklr Modern Marketing
Pipeline visualization
Oracle CRM On Demand
8.6
Sprinklr Modern Marketing
Customizable reports
Oracle CRM On Demand
7.9
Sprinklr Modern Marketing

Customization

Oracle CRM On Demand
8.4
Sprinklr Modern Marketing
Custom fields
Oracle CRM On Demand
8.9
Sprinklr Modern Marketing
Custom objects
Oracle CRM On Demand
8.1
Sprinklr Modern Marketing
Scripting environment
Oracle CRM On Demand
7.9
Sprinklr Modern Marketing
API for custom integration
Oracle CRM On Demand
8.7
Sprinklr Modern Marketing

Security

Oracle CRM On Demand
9.4
Sprinklr Modern Marketing
Single sign-on capability
Oracle CRM On Demand
9.0
Sprinklr Modern Marketing
Role-based user permissions
Oracle CRM On Demand
9.8
Sprinklr Modern Marketing

Social CRM

Oracle CRM On Demand
9.8
Sprinklr Modern Marketing
Social data
Oracle CRM On Demand
9.8
Sprinklr Modern Marketing
Social engagement
Oracle CRM On Demand
9.9
Sprinklr Modern Marketing

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Sprinklr Modern Marketing
Marketing automation
Oracle CRM On Demand
8.5
Sprinklr Modern Marketing
Compensation management
Oracle CRM On Demand
8.7
Sprinklr Modern Marketing

Platform

Oracle CRM On Demand
9.3
Sprinklr Modern Marketing
Mobile access
Oracle CRM On Demand
9.3
Sprinklr Modern Marketing

Content Creation

Oracle CRM On Demand
Sprinklr Modern Marketing
7.7
Ideation
Oracle CRM On Demand
Sprinklr Modern Marketing
7.7
Approval workflows
Oracle CRM On Demand
Sprinklr Modern Marketing
6.8
Content collaboration
Oracle CRM On Demand
Sprinklr Modern Marketing
8.7
Content calendar
Oracle CRM On Demand
Sprinklr Modern Marketing
8.1
Network for content licensing/production
Oracle CRM On Demand
Sprinklr Modern Marketing
7.3

Content Publishing

Oracle CRM On Demand
Sprinklr Modern Marketing
6.4
Content hub
Oracle CRM On Demand
Sprinklr Modern Marketing
9.3
Forms / Gated content
Oracle CRM On Demand
Sprinklr Modern Marketing
5.5
Embedded CTAs
Oracle CRM On Demand
Sprinklr Modern Marketing
1.8
Content distribution
Oracle CRM On Demand
Sprinklr Modern Marketing
7.7
Content promotion
Oracle CRM On Demand
Sprinklr Modern Marketing
6.4
Content automation
Oracle CRM On Demand
Sprinklr Modern Marketing
7.4

Content Reporting & Analytics

Oracle CRM On Demand
Sprinklr Modern Marketing
8.1
Audience profiling and targeting
Oracle CRM On Demand
Sprinklr Modern Marketing
8.3
Closed-loop tracking and reporting
Oracle CRM On Demand
Sprinklr Modern Marketing
8.2
Content performance analytics
Oracle CRM On Demand
Sprinklr Modern Marketing
8.5
Campaign optimization dashboard
Oracle CRM On Demand
Sprinklr Modern Marketing
7.9
Competitive analytics
Oracle CRM On Demand
Sprinklr Modern Marketing
7.6

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Allows you to share and suggest pieces of content to other entities within the organization.
  • Has great reporting with lots of filters to drill down to the information you need.
  • It's easy to schedule posts and see them within the planner so you know you have your week or month covered. It's also easy to move things around if you need to reschedule something to a later date.
Corey Walker | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Slow UI/UX. Tends to hang and takes a while to load.
  • Social listening capabilities are extremely lacking.
  • Customization of dashboards is not user-friendly and requires a certain technical understanding of how Sprinklr is set up, and how it's logic flows.
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Sprinklr Modern Marketing

Sprinklr Modern Marketing 6.7
Based on 10 answers
At MGM Resorts International, we have roles dedicated to the enterprise-wide management of Sprinklr, therefore, I have never personally reached out to Sprinklr Marketing support. Our department was required to use Sprinklr University, and I found it useful, but the courses are too long and it could be more interactive to keep students interested
Marena Bitz | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

I used Social Bakers in the past, but at this moment we use Sprinklr, and I like the platform.
Alejandro Mac Swiney | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Our share of voice was able to increase on certain topics
  • We were able to build a more effective strategy around content
  • Gaining more followers
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Sprinklr Modern Marketing
7.2

Usability

Oracle CRM On Demand
9.0
Sprinklr Modern Marketing

Support Rating

Oracle CRM On Demand
Sprinklr Modern Marketing
6.7

Implementation Rating

Oracle CRM On Demand
10.0
Sprinklr Modern Marketing

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