Oracle CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM
Score 8.1 out of 10
N/A
Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.N/A
SAP Sales Cloud
Score 8.3 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Oracle CRMSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRMSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Oracle CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM
8.8
25 Ratings
10% above category average
SAP Sales Cloud
8.4
51 Ratings
6% above category average
Customer data management / contact management8.925 Ratings9.050 Ratings
Workflow management9.025 Ratings8.251 Ratings
Territory management8.424 Ratings8.145 Ratings
Opportunity management8.523 Ratings8.549 Ratings
Integration with email client (e.g., Outlook or Gmail)9.023 Ratings8.144 Ratings
Contract management8.621 Ratings8.047 Ratings
Quote & order management9.322 Ratings8.546 Ratings
Interaction tracking8.724 Ratings9.246 Ratings
Channel / partner relationship management8.921 Ratings8.146 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM
8.7
24 Ratings
11% above category average
SAP Sales Cloud
8.1
41 Ratings
4% above category average
Case management8.724 Ratings8.039 Ratings
Call center management8.822 Ratings8.439 Ratings
Help desk management8.624 Ratings7.938 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM
9.0
22 Ratings
14% above category average
SAP Sales Cloud
8.0
42 Ratings
2% above category average
Lead management8.922 Ratings7.842 Ratings
Email marketing9.120 Ratings8.235 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM
9.0
23 Ratings
15% above category average
SAP Sales Cloud
8.4
45 Ratings
8% above category average
Task management9.523 Ratings8.842 Ratings
Billing and invoicing management8.719 Ratings7.936 Ratings
Reporting8.722 Ratings8.438 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM
8.8
24 Ratings
13% above category average
SAP Sales Cloud
7.9
49 Ratings
2% above category average
Forecasting8.823 Ratings7.743 Ratings
Pipeline visualization8.722 Ratings8.243 Ratings
Customizable reports9.024 Ratings7.948 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM
8.6
24 Ratings
10% above category average
SAP Sales Cloud
8.0
48 Ratings
2% above category average
Custom fields8.824 Ratings8.148 Ratings
Custom objects8.224 Ratings7.746 Ratings
Scripting environment8.522 Ratings7.841 Ratings
API for custom integration8.723 Ratings8.241 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM
8.8
25 Ratings
4% above category average
SAP Sales Cloud
8.6
49 Ratings
2% above category average
Single sign-on capability8.922 Ratings8.748 Ratings
Role-based user permissions8.824 Ratings8.644 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM
8.8
18 Ratings
16% above category average
SAP Sales Cloud
8.2
30 Ratings
9% above category average
Social data8.818 Ratings8.330 Ratings
Social engagement8.718 Ratings8.029 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM
8.7
20 Ratings
16% above category average
SAP Sales Cloud
8.3
41 Ratings
11% above category average
Marketing automation9.120 Ratings8.439 Ratings
Compensation management8.317 Ratings8.131 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM
9.3
19 Ratings
20% above category average
SAP Sales Cloud
7.2
41 Ratings
5% below category average
Mobile access9.319 Ratings7.241 Ratings
Best Alternatives
Oracle CRMSAP Sales Cloud
Small Businesses
vCita
vCita
Score 9.5 out of 10
vCita
vCita
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRMSAP Sales Cloud
Likelihood to Recommend
9.5
(25 ratings)
8.6
(61 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
10.0
(3 ratings)
7.8
(7 ratings)
Availability
9.0
(2 ratings)
8.0
(2 ratings)
Performance
8.1
(4 ratings)
8.0
(2 ratings)
Support Rating
9.0
(5 ratings)
9.1
(14 ratings)
Online Training
9.0
(1 ratings)
7.0
(2 ratings)
Implementation Rating
7.7
(4 ratings)
8.0
(2 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
9.1
(21 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle CRMSAP Sales Cloud
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review
SAP
For a large organization Sales Cloud is perfect. If you have a large sales force and need to ensure the maximum productivity, implementing Sales Cloud would be the ideal thing. You will be able monitor each and every employees performances and track their performance growth whilst maintaining the leads vs conversions. Their personal target achievements, unit targets all can be defined and also management is able to monitor all these at a glance. You can manage your costs, prepare reports, define operational process with ease. It will be a less appropriate if you are looking to customize the product alot.
Read full review
Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
SAP
  • This is very useful for users who do not want to open 3 4 links for each app related to CRM.
  • I like the automated authorization system which has also simplified authorization management and supports multi-tenant cloud deployments among cloud service providers.
  • It is more efficient than the "old-fashioned" method of paper contracts, printing, signing and writing to PDF.
Read full review
Cons
Oracle
  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review
SAP
  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
Read full review
Likelihood to Renew
Oracle
No answers on this topic
SAP
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Read full review
Usability
Oracle
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Read full review
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
Oracle
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Read full review
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Performance
Oracle
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Read full review
SAP
No answers on this topic
Support Rating
Oracle
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Read full review
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Read full review
Online Training
Oracle
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Read full review
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
Implementation Rating
Oracle
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Read full review
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Read full review
Alternatives Considered
Oracle
I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
Read full review
SAP
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
Read full review
Scalability
Oracle
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Read full review
SAP
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
Read full review
Return on Investment
Oracle
  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Read full review
SAP
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
Read full review
ScreenShots