189 Ratings
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Score 7.3 out of 100
Top Rated
425 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Outreach

It is best for people who send a lot of outbound emails and need reporting and feedback as to the success of their campaigns and/or emails. It is great for teams or people who are client or prospect facing. When I am sending an email to a client regarding on-boarding and I need to schedule a call with them, it's super helpful to know if they actually received my email and if they then read it. After that, it's more of a puzzle of trying to figure out how I can get them to respond to my email and trying to master what works the best for my emails whether that be a subject line, etc...
Jordan Chen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Outreach
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Outreach
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Outreach
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Outreach
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Outreach
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Outreach
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Outreach

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Outreach
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Outreach
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Outreach
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Outreach
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Outreach
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Outreach
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Outreach

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Outreach
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Outreach
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Outreach
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Outreach
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Outreach

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Outreach
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Outreach
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Outreach
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Outreach
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Outreach
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Outreach

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Outreach

  • Outreach integrates well with Domo, which allows us to put together comprehensive reports pulling data from both Salesforce and Outreach.
  • Outreach does a great job of supporting you, by offering a responsive CSM and support team to troubleshoot issues.
  • It doesn't take too much time to onboard new users in the basic functionality of the tool.
Arick Christopher | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Outreach

  • I would love a small pop-up window to show when emails are opened.
  • It would be awesome to be able to grab open time slots from the calendar & incorporate them into a sequence for prospects to choose & auto update the calendar.
Andrea Kamp | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Outreach

Outreach 9.1
Based on 4 answers
Outreach has become the main platform for our SDRs. I haven't found a better alternative yet.
Kiyoshi Kidd | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Outreach

Outreach 9.2
Based on 134 answers
Outreach is a tool that users need to be hands-on with Day 1, a simple coaching session can be effective to get started. However, in my personal experiences my effectiveness has increased tremendously the more digging I do on my own. The Outreach support team is easy to reach and often gets back to you the same day, so learning on your own is fairly easy.
Vladimir Dichter | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Outreach

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Outreach

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Outreach

Outreach 9.2
Based on 2 answers
I feel like Outreach support reps provide better support about Salesforce than Salesforce does itself - we may have a better support package for Outreach than we do Salesforce, though. The support team at Outreach is also extremely available and conscious of our interests and use cases. We also still have regular Skype calls set up with Outreach and it is more personable than simply speaking on the phone - although we have texted our support reps at Outreach before for immediate responses!
Alexandra Gold | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Outreach

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Outreach

Outreach 9.1
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Outreach

Outreach has so many more features than I was ever able to find when using Yesware. The support team is an even keel and I was able to do similar things but with less automation. Storing and creating templates and snippets in Yesware was easier and it integrated more thoroughly with Gmail
Kristin Garrett | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Outreach

  • Our organization has seen a great ROI from this tool due most in part of the visibility it gives our leaders to view the number of outputs (e.g. Calls, Emails, etc.).
  • There is a fast ramping period with Outreach, so new users are able to get up and going right away and start utilizing it.
  • Some onboarding videos from Outreach to walk a new user through the ins-and-outs of the tool if they haven't used them would be really nice because management in a high growth company isn't always available for little questions throughout a day.
Carson Christensen | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Outreach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Outreach
8.2

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Outreach
9.1

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Outreach
9.2

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Outreach

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Outreach
9.2

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Outreach

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Outreach
9.1

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