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Top Rated
360 Ratings
47 Ratings
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Score 9 out of 100

ServiceNow IT Service Management

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Top Rated
360 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Oracle Enterprise Manager Cloud Control

I wish I had an option to give it a 9.5 :) OEM Cloud Control is very well suited if you have a system with multiple implementations of Oracle Database Enterprise Edition.If you are willing to pay for the huge license cost which is typical with Oracle, then you will love to use OEM Cloud Control to monitor your entire ERP solution including web servers, applications, network, storage, and physical servers.It is not worth the buck if your's is a small implementation. Your DBA's should be able to work without depending on OEM Cloud Control.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Cloud Management

Oracle Enterprise Manager Cloud Control
7.0
ServiceNow IT Service Management
Cloud Management Security
Oracle Enterprise Manager Cloud Control
8.0
ServiceNow IT Service Management
Automation and Orchestration
Oracle Enterprise Manager Cloud Control
7.0
ServiceNow IT Service Management
Cost Management
Oracle Enterprise Manager Cloud Control
4.0
ServiceNow IT Service Management
Cloud Management Performance Monitoring
Oracle Enterprise Manager Cloud Control
9.0
ServiceNow IT Service Management
Governance and Compliance
Oracle Enterprise Manager Cloud Control
8.0
ServiceNow IT Service Management
Resource Management
Oracle Enterprise Manager Cloud Control
7.5
ServiceNow IT Service Management
Systems Integration
Oracle Enterprise Manager Cloud Control
5.6
ServiceNow IT Service Management

Incident and problem management

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.3
Organize and prioritize service tickets
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.8
Expert directory
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
7.9
Service restoration
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
7.9
Self-service tools
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.3
Subscription-based notifications
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.2
ITSM collaboration and documentation
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.8
ITSM reports and dashboards
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.6

ITSM asset management

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
7.9
Configuration mangement
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.2
Asset management dashboard
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.0
Policy and contract enforcement
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
7.6

Change management

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.6
Change requests repository
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.8
Change calendar
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.5
Service-level management
Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.6

Pros

Oracle Enterprise Manager Cloud Control

  • Oracle Enterprise Manager is a "one stop shop" for all of our management needs. This is helpful because it minimizes the management of the management software itself. There are less upgrades and connectivity issues to handle. And there are "plug-ins" for additional products we use like Blue Medora's one for PostgreSQL.
  • Managing administrative jobs can be burdensome in a shop with dozens of servers and databases. OEM Cloud Control makes it easy since you can view all the jobs for all servers in one place. It is easy to filter on jobs with problems or the like so that you can quickly look at the logs and fix the issues.
  • Tuning PL/SQL is much easier using OEM Cloud Control. Most DBAs are familiar with trace files and TKPROF, but not having to do those things at a command line smooths the process out. The graphical interface makes it easier to show developers exactly what the issues are. This makes for less finger-pointing and quicker resolution of performance problems.
  • Proactive management is easier using OEM Cloud Control. Before having the gui, I had a collection of scripts that I would have to install on each database server, then set up cron jobs to run them. When Oracle was upgraded, those scripts might have to be updated on each and every server. OEM Cloud Control has those things built in. You can choose exactly which metrics are important to you. And you can keep performance graphs up all day on a second monitor to let you instantly see when something might cause a problem.
Dorrie Keyes | TrustRadius Reviewer

ServiceNow IT Service Management

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

Oracle Enterprise Manager Cloud Control

  • Oracle Enterprise Manager Cloud Control can do a better job in actively managing (as opposed to monitoring) non-Oracle IT components including non-Oracle database, middleware, and storage.
  • The UI is less responsive and sometimes slow and the user experience could certainly be improved.
  • There is also an issue with positioning as other Oracle products sometimes come with their own versions of management console so it is hard to justify paying for Oracle Enterprise Manager Cloud Control separately or as a new attachment.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Akil Franklin | TrustRadius Reviewer

Usability

Oracle Enterprise Manager Cloud Control

Oracle Enterprise Manager Cloud Control 8.5
Based on 2 answers
I wanted to give it a 10 but the heavily loaded solution makes it slow to load and refresh pages. Even bouncing the OEM Cloud Control takes around 10 mins which is quite long.
Ayub Khan | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 8.3
Based on 36 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Oracle Enterprise Manager Cloud Control

I used many other Oracle products (like Database, Middleware, Identity Management, etc.) but I have yet to review them.
Jody Kelly | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

Oracle Enterprise Manager Cloud Control

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Oracle Enterprise Manager Cloud Control

  • It was very quick to implement the monitoring of our database infrastructure using OEM Cloud Control.
  • It reduced the amount of effort our team would have spent creating and managing numerous background monitoring scripts.
  • It's very helpful when somebody reports performance bottlenecks.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle Enterprise Manager Cloud Control

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Enterprise Manager Cloud Control
9.2
ServiceNow IT Service Management
8.3

Likelihood to Renew

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
10.0

Usability

Oracle Enterprise Manager Cloud Control
8.5
ServiceNow IT Service Management
10.0

Reliability and Availability

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
10.0

Performance

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
9.0

Support Rating

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
8.3

Online Training

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
1.0

Implementation Rating

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
10.0

Scalability

Oracle Enterprise Manager Cloud Control
ServiceNow IT Service Management
10.0

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