What users are saying about
3 Ratings
67 Ratings
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Score 4.6 out of 100
3 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Oracle Hospitality

To anyone in my industry, I would not recommend this to them. However, if they are just a restaurant or a bar, then, yes. I can recommend it. Micros is just a software version of an analog cash register. Its only purpose is to ring in items and take payments, that's it. And it does that very well. If you need Micros to interface with other software you're going to have a bad time. FECs should stay away but restaurants/bars should jump on it.
Matthew James | TrustRadius Reviewer

Revinate

Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.
Stephanie MacMillan | TrustRadius Reviewer

Pros

Oracle Hospitality

  • Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
  • Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.
Aaron Langguth | TrustRadius Reviewer

Revinate

  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
Stephanie MacMillan | TrustRadius Reviewer

Cons

Oracle Hospitality

  • Difficult to learn "coding" screen setup.
  • Outdated back of house operating system.
  • Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
  • Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
  • Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
  • Customer service operations consistency. There's always a different solution for an issue when I call.
Anonymous | TrustRadius Reviewer

Revinate

  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
Stephanie MacMillan | TrustRadius Reviewer

Alternatives Considered

Oracle Hospitality

CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.
Matthew James | TrustRadius Reviewer

Revinate

Survey Monkey pales in comparison to Revinate because of the depths Revinate has to offer. Survey Monkey is good for surface level tallying if you can get your client to fill out the surveys. But again, it is a simple survey tool wheres Revinate offers in depth analysis.
Stephanie MacMillan | TrustRadius Reviewer

Return on Investment

Oracle Hospitality

  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
Aaron Langguth | TrustRadius Reviewer

Revinate

  • I would not know this financial information directly.
  • I can tell you that Revinate is a vital tool in tracking all the possible reviews being sent in my our guests. We receive over 600 reviews per month from outlets all over the web and this program helps us monitor all of them in one place.
  • We receive data from all over (i.e. booking.com, Orbitz, Expedia, Travelocity, WynReview, TripAdvisor, Google, etc.)
Stephanie MacMillan | TrustRadius Reviewer

Pricing Details

Oracle Hospitality

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Revinate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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