Pega Customer Service vs. Salesforce Service Cloud
Pega Customer Service vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
Pega Customer Service | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Service | Salesforce Service Cloud | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Pega Customer Service | Salesforce Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Service | Salesforce Service Cloud | |
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Likelihood to Recommend | 7.7 (2 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Pega Customer Service | Salesforce Service Cloud | |
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Likelihood to Recommend | Pegasystems | Salesforce |
Pros | Pegasystems | Salesforce |
Cons | Pegasystems | Salesforce |
Likelihood to Renew | Pegasystems No answers on this topic | Salesforce |
Usability | Pegasystems No answers on this topic | Salesforce |
Reliability and Availability | Pegasystems No answers on this topic | Salesforce |
Performance | Pegasystems No answers on this topic | Salesforce |
Support Rating | Pegasystems No answers on this topic | Salesforce |
Implementation Rating | Pegasystems No answers on this topic | Salesforce |
Alternatives Considered | Pegasystems | Salesforce |
Return on Investment | Pegasystems | Salesforce |
ScreenShots | Pega Customer Service Screenshots | Salesforce Service Cloud Screenshots |