What users are saying about
350 Ratings
19 Ratings
350 Ratings
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Score 8.5 out of 100
19 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Qualtrics CoreXM ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.4

Qualtrics

84%
5.3

QuestionPro

53%
Qualtrics CoreXM ranks higher in 2/3 features

Survey templates

8.6
86%
105 Ratings
9.1
91%
3 Ratings

Themes

8.4
84%
108 Ratings
3.5
35%
3 Ratings

Custom logo/branding

8.3
83%
106 Ratings
3.5
35%
3 Ratings

Survey Content

9.0

Qualtrics

90%
7.8

QuestionPro

78%
Qualtrics CoreXM ranks higher in 3/3 features

Changes to live survey

9.4
94%
108 Ratings
7.2
72%
4 Ratings

Question design help

8.3
83%
114 Ratings
8.1
81%
4 Ratings

Multiple question types

9.3
93%
124 Ratings
8.1
81%
4 Ratings

Survey Logic

8.5

Qualtrics

85%
8.1

QuestionPro

81%
Qualtrics CoreXM ranks higher in 1/1 features

Survey logic flexibility

8.5
85%
124 Ratings
8.1
81%
4 Ratings

Survey Reporting & Analytics

8.5

Qualtrics

85%
6.6

QuestionPro

66%
Qualtrics CoreXM ranks higher in 4/5 features

Response tracking

8.8
88%
121 Ratings
9.1
91%
4 Ratings

Data export

8.8
88%
121 Ratings
6.3
63%
4 Ratings

Standard reports

8.6
86%
115 Ratings
7.2
72%
4 Ratings

Custom reports

8.0
80%
104 Ratings
3.3
33%
3 Ratings

Analytics

8.4
84%
109 Ratings
7.1
71%
4 Ratings

Survey Administration & Security

9.0

Qualtrics

90%
4.9

QuestionPro

49%
Qualtrics CoreXM ranks higher in 2/2 features

Access controls

8.8
88%
106 Ratings
4.4
44%
4 Ratings

Compliance

9.1
91%
93 Ratings
5.3
53%
3 Ratings

Survey Distribution

8.5

Qualtrics

85%
5.7

QuestionPro

57%
Qualtrics CoreXM ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.1
81%
54 Ratings
5.3
53%
3 Ratings

Respondent restrictions

8.8
88%
83 Ratings
6.1
61%
3 Ratings

Attribute Ratings

  • Qualtrics CoreXM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
  • Qualtrics CoreXM and QuestionPro are tied in 1 area: Implementation Rating

Likelihood to Recommend

8.9

Qualtrics

89%
167 Ratings
7.1

QuestionPro

71%
10 Ratings

Likelihood to Renew

9.4

Qualtrics

94%
41 Ratings
7.6

QuestionPro

76%
6 Ratings

Usability

8.9

Qualtrics

89%
18 Ratings
8.6

QuestionPro

86%
2 Ratings

Availability

9.0

Qualtrics

90%
2 Ratings

QuestionPro

N/A
0 Ratings

Performance

5.5

Qualtrics

55%
2 Ratings

QuestionPro

N/A
0 Ratings

Support Rating

8.4

Qualtrics

84%
30 Ratings
7.0

QuestionPro

70%
2 Ratings

Online Training

8.0

Qualtrics

80%
2 Ratings

QuestionPro

N/A
0 Ratings

Implementation Rating

9.0

Qualtrics

90%
2 Ratings
9.0

QuestionPro

90%
2 Ratings

Likelihood to Recommend

Qualtrics

Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
Caroline Wong | TrustRadius Reviewer

QuestionPro

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Alicia Meyer | TrustRadius Reviewer

Pros

Qualtrics

  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Kevin Bone | TrustRadius Reviewer

QuestionPro

  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Robert Muenchen | TrustRadius Reviewer

Cons

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

QuestionPro

  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
Anonymous | TrustRadius Reviewer

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$1,500 per user/per year

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

QuestionPro

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

QuestionPro Editions & Modules

Edition
Free$0
Advanced85/month
EnterpriseContact Vendor
  1. none
Additional Pricing Details

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

QuestionPro

QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Anonymous | TrustRadius Reviewer

Usability

Qualtrics

Qualtrics 8.9
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

QuestionPro

QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

QuestionPro

QuestionPro 7.0
Based on 2 answers
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson | TrustRadius Reviewer

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

QuestionPro

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

QuestionPro

QuestionPro 9.0
Based on 2 answers
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson | TrustRadius Reviewer

Alternatives Considered

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

QuestionPro

First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Asia Kwiatkowska | TrustRadius Reviewer

Return on Investment

Qualtrics

  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Joshua Melder | TrustRadius Reviewer

QuestionPro

  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Alicia Meyer | TrustRadius Reviewer

Screenshots

QuestionPro

Add comparison