What users are saying about
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323 Ratings
18 Ratings

Qualtrics

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323 Ratings
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Score 8.6 out of 100
18 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Qualtrics

I think Qualtrics CoreXM can be used in nearly every scenario. It is best suited for internal or external gathering of the voice of the customer through product/service satisfaction surveys, disenrollment surveys, net promoter scores, post-meeting satisfaction surveys, comparison surveys (conjoint studies), etc. It also works well as a knowledge-transfer assessment tool (for tests or quizzes). Also, as a way to capture registrations or RSVPs. It is not as well suited for managing an online community forum that relies on participants to see and react to comments/responses from other members of the online community (like social media). There are other products better suited for that use case.
Kevin Bone | TrustRadius Reviewer

QuestionPro

QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Alicia Meyer | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.2
QuestionPro
5.4
Survey templates
Qualtrics
8.4
QuestionPro
9.1
Themes
Qualtrics
7.7
QuestionPro
3.6
Custom logo/branding
Qualtrics
8.5
QuestionPro
3.6

Survey Content

Qualtrics
8.7
QuestionPro
7.9
Changes to live survey
Qualtrics
9.0
QuestionPro
7.3
Question design help
Qualtrics
8.1
QuestionPro
8.2
Multiple question types
Qualtrics
9.0
QuestionPro
8.2

Survey Logic

Qualtrics
8.7
QuestionPro
8.2
Survey logic flexibility
Qualtrics
8.7
QuestionPro
8.2

Survey Reporting & Analytics

Qualtrics
8.6
QuestionPro
6.6
Response tracking
Qualtrics
8.7
QuestionPro
9.1
Data export
Qualtrics
8.9
QuestionPro
6.3
Standard reports
Qualtrics
8.6
QuestionPro
7.3
Custom reports
Qualtrics
8.1
QuestionPro
3.4
Analytics
Qualtrics
8.6
QuestionPro
7.1

Survey Administration & Security

Qualtrics
8.7
QuestionPro
5.0
Access controls
Qualtrics
8.7
QuestionPro
4.5
Compliance
Qualtrics
8.7
QuestionPro
5.4

Survey Distribution

Qualtrics
8.6
QuestionPro
5.8
Vendor-offered crowdsourcing
Qualtrics
8.5
QuestionPro
5.4
Respondent restrictions
Qualtrics
8.7
QuestionPro
6.2

Pros

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder | TrustRadius Reviewer

QuestionPro

  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Robert Muenchen | TrustRadius Reviewer

Cons

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

QuestionPro

  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

QuestionPro

QuestionPro 7.6
Based on 6 answers
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Anonymous | TrustRadius Reviewer

Usability

Qualtrics

Qualtrics 8.9
Based on 19 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

QuestionPro

QuestionPro 8.6
Based on 2 answers
For the countless surveys I have created over the last four years, I never had a major problem.
John Baumgardner | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 8.6
Based on 31 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

QuestionPro

QuestionPro 7.0
Based on 2 answers
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Scott Johnson | TrustRadius Reviewer

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

QuestionPro

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

QuestionPro

QuestionPro 9.0
Based on 2 answers
Try every feature and test take your surveys multiple times, running through different scenarios.
Scott Johnson | TrustRadius Reviewer

Alternatives Considered

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

QuestionPro

First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Asia Kwiatkowska | TrustRadius Reviewer

Return on Investment

Qualtrics

  • It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
  • The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
  • The time to analyze raw text data is significantly less when you add Text iQ to your license.
Corinne Gibson | TrustRadius Reviewer

QuestionPro

  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Alicia Meyer | TrustRadius Reviewer

Screenshots

QuestionPro

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

QuestionPro

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

QuestionPro Editions & Modules

Edition
Free$0
Advanced85/month
EnterpriseContact Vendor
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Qualtrics
    8.6
    QuestionPro
    7.2

    Likelihood to Renew

    Qualtrics
    9.4
    QuestionPro
    7.6

    Usability

    Qualtrics
    8.9
    QuestionPro
    8.6

    Reliability and Availability

    Qualtrics
    9.0
    QuestionPro

    Performance

    Qualtrics
    5.5
    QuestionPro

    Support Rating

    Qualtrics
    8.6
    QuestionPro
    7.0

    Online Training

    Qualtrics
    8.0
    QuestionPro

    Implementation Rating

    Qualtrics
    9.0
    QuestionPro
    9.0

    Add comparison