What users are saying about
356 Ratings
This review does not include a rating.
356 Ratings
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Score 8.6 out of 100
This review does not include a rating.

Feature Set Ratings

    Survey Format & Appearance

    8.4

    Qualtrics

    84%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    8.6
    86%
    105 Ratings
    N/A
    0 Ratings

    Themes

    8.4
    84%
    108 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    106 Ratings
    N/A
    0 Ratings

    Survey Content

    9.0

    Qualtrics

    90%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    9.4
    94%
    108 Ratings
    N/A
    0 Ratings

    Question design help

    8.3
    83%
    114 Ratings
    N/A
    0 Ratings

    Multiple question types

    9.3
    93%
    124 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.3

    Qualtrics

    83%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    8.3
    83%
    124 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    Qualtrics

    85%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    8.7
    87%
    121 Ratings
    N/A
    0 Ratings

    Data export

    8.7
    87%
    121 Ratings
    N/A
    0 Ratings

    Standard reports

    8.6
    86%
    115 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    104 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    109 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    9.0

    Qualtrics

    90%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    8.8
    88%
    106 Ratings
    N/A
    0 Ratings

    Compliance

    9.1
    91%
    93 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    Qualtrics

    84%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    54 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.8
    88%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      8.8

      Qualtrics

      88%
      167 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Likelihood to Renew

      9.4

      Qualtrics

      94%
      41 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Usability

      8.9

      Qualtrics

      89%
      18 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Availability

      9.0

      Qualtrics

      90%
      2 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Performance

      5.5

      Qualtrics

      55%
      2 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Support Rating

      8.3

      Qualtrics

      83%
      30 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Online Training

      8.0

      Qualtrics

      80%
      2 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Implementation Rating

      9.0

      Qualtrics

      90%
      2 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Likelihood to Recommend

      Qualtrics

      Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
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      Verint

      No answers on this topic

      Pros

      Qualtrics

      • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
      • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
      • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
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      Verint

      No answers on this topic

      Cons

      Qualtrics

      • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
      • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
      • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
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      Verint

      No answers on this topic

      Pricing Details

      Qualtrics

      Starting Price

      $1,500 per user/per year

      Editions & Modules

      Qualtrics editions and modules pricing
      EditionModules
      Research Core 11,5001

      Footnotes

      1. per user/per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Verint Experience Management

      Starting Price

      Editions & Modules

      Verint Experience Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Qualtrics

        I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
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        Verint

        No answers on this topic

        Usability

        Qualtrics

        All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
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        Verint

        No answers on this topic

        Support Rating

        Qualtrics

        Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
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        Verint

        No answers on this topic

        Online Training

        Qualtrics

        I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
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        Verint

        No answers on this topic

        Implementation Rating

        Qualtrics

        I like being able to easily integrate new colleagues by simply giving them a log in user name and password
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        Verint

        No answers on this topic

        Alternatives Considered

        Qualtrics

        ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
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        Verint

        No answers on this topic

        Return on Investment

        Qualtrics

        • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
        • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
        • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
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        Verint

        No answers on this topic

        Screenshots

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