What users are saying about
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Top Rated
2805 Ratings

Salesforce

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Top Rated
2805 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 8 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is well-suited for established organizations with a solid clientele roster and a dedicated Business Development and Account Team. I would not recommend Salesforce.com to small start ups as these organizations can get basic CRM functionality from free or much cheaper CRM platforms. But if a company is forecasted to grow, Salesforce.com is a great CRM to grow with. It is very customizable, but customizing the backend of the Salesforce.com CRM will require a Salesforce Administrator, someone with the experience to create the custom objects, etc., or a third-party consultancy to build the CRM to meet the unique business requirements.
Erik Viager | TrustRadius Reviewer

SAS Marketing Ops

With SAS Marketing Operations Management, you can manage all your marketing activities more efficiently and effectively than ever before – from defining strategy, to orchestrating complex marketing planning functions, to managing digital assets and beyond. SAS helps you simplify operations. Manage workflows. Track performance. And stay in lock step with every interaction along the customer journey.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.7
SAS Marketing Ops
Customer data management / contact management
Salesforce
8.3
SAS Marketing Ops
Workflow management
Salesforce
7.6
SAS Marketing Ops
Territory management
Salesforce
7.4
SAS Marketing Ops
Opportunity management
Salesforce
8.3
SAS Marketing Ops
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.1
SAS Marketing Ops
Contract management
Salesforce
7.5
SAS Marketing Ops
Quote & order management
Salesforce
7.5
SAS Marketing Ops
Interaction tracking
Salesforce
7.8
SAS Marketing Ops
Channel / partner relationship management
Salesforce
7.7
SAS Marketing Ops

Customer Service & Support

Salesforce
8.5
SAS Marketing Ops
Case management
Salesforce
9.0
SAS Marketing Ops
Call center management
Salesforce
8.4
SAS Marketing Ops
Help desk management
Salesforce
8.3
SAS Marketing Ops

Marketing Automation

Salesforce
7.7
SAS Marketing Ops
Lead management
Salesforce
8.0
SAS Marketing Ops
Email marketing
Salesforce
7.4
SAS Marketing Ops

CRM Project Management

Salesforce
7.4
SAS Marketing Ops
Task management
Salesforce
7.3
SAS Marketing Ops
Billing and invoicing management
Salesforce
6.7
SAS Marketing Ops
Reporting
Salesforce
8.1
SAS Marketing Ops

CRM Reporting & Analytics

Salesforce
8.1
SAS Marketing Ops
Forecasting
Salesforce
7.8
SAS Marketing Ops
Pipeline visualization
Salesforce
8.2
SAS Marketing Ops
Customizable reports
Salesforce
8.4
SAS Marketing Ops

Customization

Salesforce
8.0
SAS Marketing Ops
Custom fields
Salesforce
8.2
SAS Marketing Ops
Custom objects
Salesforce
8.1
SAS Marketing Ops
Scripting environment
Salesforce
7.8
SAS Marketing Ops
API for custom integration
Salesforce
8.0
SAS Marketing Ops

Security

Salesforce
8.4
SAS Marketing Ops
Single sign-on capability
Salesforce
8.2
SAS Marketing Ops
Role-based user permissions
Salesforce
8.6
SAS Marketing Ops

Social CRM

Salesforce
7.3
SAS Marketing Ops
Social data
Salesforce
7.2
SAS Marketing Ops
Social engagement
Salesforce
7.4
SAS Marketing Ops

Integrations with 3rd-party Software

Salesforce
7.4
SAS Marketing Ops
Marketing automation
Salesforce
7.5
SAS Marketing Ops
Compensation management
Salesforce
7.3
SAS Marketing Ops

Platform

Salesforce
7.6
SAS Marketing Ops
Mobile access
Salesforce
7.6
SAS Marketing Ops

Pros

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

SAS Marketing Ops

  • Create and manage a detailed plan for a marketing campaign: when you create detailed project plans and then task and role levels, SAS Marketing Operations Management (SAS MOM) makes it easier to coordinate between projects with very little, if any, issues.
  • Share, reuse and leverage existing marketing assets: Like some marketing tools, SAS MOM allows you to create and reuse assets across various channels.
  • Manage project collaboration and execution: You are allowed to set up a workflow that helps move processes along without having to manage each step of the project.
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

SAS Marketing Ops

  • It would be good to have a Storyboard feature to summarize and tie together some of the dashboard metrics.
  • Missing feature: Hubspot CRM integration.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 7.9
Based on 75 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

SAS Marketing Ops 9.0
Based on 1 answer
With SAS Marketing Operations Management, you can manage all your marketing activities more efficiently and effectively than ever before – from defining strategy, to orchestrating complex marketing planning functions, to managing digital assets and beyond. SAS helps you simplify operations. Manage workflows. Track performance. And stay in lock step with every interaction along the customer journey.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.5
Based on 102 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

SAS Marketing Ops

SAS Marketing Ops 8.0
Based on 1 answer
Not involved in support
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

SAS Marketing Ops

No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.
Anonymous | TrustRadius Reviewer

SAS Marketing Ops

No answers on this topic

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

SAS Marketing Ops

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAS Marketing Ops Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
SAS Marketing Ops
8.0

Likelihood to Renew

Salesforce
10.0
SAS Marketing Ops

Usability

Salesforce
7.9
SAS Marketing Ops
9.0

Reliability and Availability

Salesforce
9.8
SAS Marketing Ops

Performance

Salesforce
9.0
SAS Marketing Ops

Support Rating

Salesforce
7.5
SAS Marketing Ops
8.0

In-Person Training

Salesforce
7.9
SAS Marketing Ops

Online Training

Salesforce
9.1
SAS Marketing Ops

Implementation Rating

Salesforce
9.4
SAS Marketing Ops

Scalability

Salesforce
10.0
SAS Marketing Ops

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