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Top Rated
2416 Ratings

Salesforce

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Top Rated
2416 Ratings
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Score 8.3 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Salesforce

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

C9 is a good and economical solution for what it does. If evaluating them today, I would want to clearly understand their product roadmap and their ability to execute against it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customer data management / contact management
Salesforce
8.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Workflow management
Salesforce
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Territory management
Salesforce
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Opportunity management
Salesforce
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Contract management
Salesforce
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Quote & order management
Salesforce
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Interaction tracking
Salesforce
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Channel / partner relationship management
Salesforce
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customer Service & Support

Salesforce
8.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
Case management
Salesforce
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Call center management
Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Help desk management
Salesforce
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)

Marketing Automation

Salesforce
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Lead management
Salesforce
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Email marketing
Salesforce
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Project Management

Salesforce
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Task management
Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Billing and invoicing management
Salesforce
6.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Reporting
Salesforce
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

Salesforce
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Forecasting
Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Pipeline visualization
Salesforce
8.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customizable reports
Salesforce
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customization

Salesforce
8.6
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom fields
Salesforce
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom objects
Salesforce
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Scripting environment
Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
API for custom integration
Salesforce
8.6
Predictive Pipeline, from XANT (formerly InsideSales.com)

Security

Salesforce
8.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Single sign-on capability
Salesforce
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Role-based user permissions
Salesforce
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Social CRM

Salesforce
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social data
Salesforce
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social engagement
Salesforce
7.8
Predictive Pipeline, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Marketing automation
Salesforce
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Compensation management
Salesforce
8.2
Predictive Pipeline, from XANT (formerly InsideSales.com)

Platform

Salesforce
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Mobile access
Salesforce
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • It gives you the ability to see where your pipeline was in the past and compare to how it is now. You can set queries that will allow you to show at risk deals, committed deals, etc.
  • This gives much better visibility for management to coach.
Brendan White | TrustRadius Reviewer

Cons

Salesforce

  • It is a very intimidating platform to new users. It's not at all intuitive or user friendly and definitely requires some training and help.
  • No customer service. If you only pay for the basic license good luck figuring out problems as customer service just refers you to the community boards to search for it there.
John Cupoli | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • We had uptime issues, weird error messages, sluggish performance, and bad data. I hope that some of this can be attributed to growing pains as the company was relatively new when we signed our initial contract.
  • It was not dependable enough to trust the data and to count on accessing the app when we needed it.
  • It actually was unavailable at EOQ one time.
  • I also did not care for the lack of real-time pipeline information. If someone was doing a pipeline review, there was no instant gratification i.e. to see changes in pipeline occur as an AE made a change to an opportunity.
  • You couldn’t do any configuration at all. Even if you just wanted to change a field or add a filter, you had to go through their services team. It was a recognized challenge and I saw roadmap addressing it.
  • The query tool is a little hard to use and we have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.4
Based on 6 answers
C9 is now part of the sales management culture here at IPC. There is no longer any guesswork about the funnel or the forecast. C9 does something that SFDC does not...it increases significantly the value of the information in SFDC by unlocking the meta data that we all need to run the business
Jason Myers | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 4 answers
From a sales manager’s perspective it was fairly easy to use the base
functionality (just viewing current pipeline) and much harder to look at
analytics (pipeline changes over time). C9 made this easier by allowing sales ops to publish views to sales managers. The query tool was harder to use than it had to be. For example, there were no out of the box relationships set up between Salesforce.com tables (e.g. accounts to opportunities), so I had to create those relationships myself.
Steve Stevenson | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
In 2 years we have only had 1 uptime issue for around 45 min.
Brendan White | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 3 answers
We have experienced sluggish performance.

We have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Support

Salesforce

Salesforce 5.9
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 6 answers
C9 cares about their customers and responds quickly. However, the ticketing system could be better and there is no easy way to track the status of your requests.
Scott Johnson | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 2 answers
Good assistance on set up and detailed training
Brendan White | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.0
Based on 2 answers
Online information and training was done reasonably well compared to other vendors, but would benefit from being more polished and rounded out.
Anonymous | TrustRadius Reviewer

Implementation

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
Very simple implementation. They basically set up the imports and then they configure the tool per customer requests.

I wish there had been more consultation during the implementation, but it wasn’t bad given the effort expended. We ended up re-implementing after about a year and a half.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Zoho CRM is less up to speed and much more out of date. The support at InsideSales.com Predictive Pipeline have been very helpful during the initial roll out face. Overall I was very happy!
Richard Kersten | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • The product provides a single source for pipeline and forecast data and has scaled well with our organization. We have grown from 10 sales reps to 100 reps and we really needed a tool to to manage data and do roll-ups etc.
  • It's also important to provide senior management visibility into the pipeline, and the tool works well for this.
Kristin Lucas | TrustRadius Reviewer

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Predictive Pipeline, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Salesforce
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
10.0

Likelihood to Renew

Salesforce
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.4

Usability

Salesforce
7.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

Reliability and Availability

Salesforce
9.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

Performance

Salesforce
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Support

Salesforce
5.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

In-Person Training

Salesforce
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Online Training

Salesforce
9.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.0

Implementation

Salesforce
9.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

Scalability

Salesforce
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

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