What users are saying about
14 Ratings
47 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP Business ByDesign
8.4
Veeva CRM
Benefit plan administration
SAP Business ByDesign
4.5
Veeva CRM
Direct deposit files
SAP Business ByDesign
9.1
Veeva CRM
Salary revision and increment management
SAP Business ByDesign
10.0
Veeva CRM
Reimbursement management
SAP Business ByDesign
10.0
Veeva CRM

Customization

SAP Business ByDesign
9.2
Veeva CRM
7.4
API for custom integration
SAP Business ByDesign
9.2
Veeva CRM
7.9
Plug-ins
SAP Business ByDesign
9.2
Veeva CRM
Custom fields
SAP Business ByDesign
Veeva CRM
7.2
Custom objects
SAP Business ByDesign
Veeva CRM
7.2
Scripting environment
SAP Business ByDesign
Veeva CRM
7.3

Security

SAP Business ByDesign
9.3
Veeva CRM
9.0
Single sign-on capability
SAP Business ByDesign
9.0
Veeva CRM
9.0
Role-based user permissions
SAP Business ByDesign
9.6
Veeva CRM
9.0

Reporting & Analytics

SAP Business ByDesign
9.2
Veeva CRM
Dashboards
SAP Business ByDesign
8.7
Veeva CRM
Standard reports
SAP Business ByDesign
9.2
Veeva CRM
Custom reports
SAP Business ByDesign
9.6
Veeva CRM

General Ledger and Configurable Accounting

SAP Business ByDesign
8.7
Veeva CRM
Accounts payable
SAP Business ByDesign
9.2
Veeva CRM
Accounts receivable
SAP Business ByDesign
9.2
Veeva CRM
Global Financial Support
SAP Business ByDesign
9.2
Veeva CRM
Primary and Secondary Ledgers
SAP Business ByDesign
9.2
Veeva CRM
Intercompany Accounting
SAP Business ByDesign
8.7
Veeva CRM
Localizations
SAP Business ByDesign
8.3
Veeva CRM
Journals and Reconciliations
SAP Business ByDesign
8.7
Veeva CRM
Enterprise Accounting
SAP Business ByDesign
9.2
Veeva CRM
Configurable Accounting
SAP Business ByDesign
9.2
Veeva CRM
Centralized Rules Framework
SAP Business ByDesign
8.0
Veeva CRM
Standardized Processes
SAP Business ByDesign
8.0
Veeva CRM

Inventory Management

SAP Business ByDesign
9.0
Veeva CRM
Inventory tracking
SAP Business ByDesign
9.2
Veeva CRM
Automatic reordering
SAP Business ByDesign
10.0
Veeva CRM
Location management
SAP Business ByDesign
8.0
Veeva CRM
Manufacturing module
SAP Business ByDesign
9.0
Veeva CRM

Order Management

SAP Business ByDesign
8.5
Veeva CRM
Pricing
SAP Business ByDesign
9.2
Veeva CRM
Order entry
SAP Business ByDesign
9.2
Veeva CRM
Credit card processing
SAP Business ByDesign
4.5
Veeva CRM
Cost of goods sold
SAP Business ByDesign
9.2
Veeva CRM
Order Orchestration
SAP Business ByDesign
9.2
Veeva CRM
End-to-end order visibility
SAP Business ByDesign
10.0
Veeva CRM
Order exception Resolution
SAP Business ByDesign
8.0
Veeva CRM

Subledger and Financial Process

SAP Business ByDesign
9.2
Veeva CRM
Automated Invoice Processing
SAP Business ByDesign
9.2
Veeva CRM
Shared Services Payments
SAP Business ByDesign
9.2
Veeva CRM
Billings Management
SAP Business ByDesign
8.7
Veeva CRM
Customer Receipt Applications
SAP Business ByDesign
9.2
Veeva CRM
Customer Collections
SAP Business ByDesign
9.2
Veeva CRM
Revenue Recognition
SAP Business ByDesign
9.2
Veeva CRM
Cash Management
SAP Business ByDesign
9.2
Veeva CRM
Asset Management
SAP Business ByDesign
9.2
Veeva CRM
Travel & Expense Management
SAP Business ByDesign
10.0
Veeva CRM
Budgetary Control & Encumbrance Accounting
SAP Business ByDesign
10.0
Veeva CRM
Period Close
SAP Business ByDesign
9.2
Veeva CRM
Transactions Tax
SAP Business ByDesign
8.0
Veeva CRM
Subledger Reconciliations
SAP Business ByDesign
9.2
Veeva CRM

Project Financial Management

SAP Business ByDesign
9.1
Veeva CRM
Budgeting and Forecasting
SAP Business ByDesign
10.0
Veeva CRM
Project Costing
SAP Business ByDesign
9.2
Veeva CRM
Cost Capture
SAP Business ByDesign
9.2
Veeva CRM
Capital Project Management
SAP Business ByDesign
9.2
Veeva CRM
Customer Invoicing
SAP Business ByDesign
9.2
Veeva CRM
Customer Contract Compliance
SAP Business ByDesign
8.0
Veeva CRM
Project Revenue Recognition
SAP Business ByDesign
9.2
Veeva CRM
Project Financial Performance Analysis
SAP Business ByDesign
9.2
Veeva CRM
Project Financials Dashboard
SAP Business ByDesign
9.2
Veeva CRM
Real-time Financial Reporting
SAP Business ByDesign
9.2
Veeva CRM
Embedded Business Intelligence
SAP Business ByDesign
9.2
Veeva CRM
Project Planning Collaboration
SAP Business ByDesign
9.2
Veeva CRM

Project Execution Management

SAP Business ByDesign
8.3
Veeva CRM
Project Planning and Scheduling
SAP Business ByDesign
9.2
Veeva CRM
Project Manager Dashboard
SAP Business ByDesign
9.2
Veeva CRM
Resource Manager Dashboard
SAP Business ByDesign
8.0
Veeva CRM
Task Insight for Project Managers
SAP Business ByDesign
8.0
Veeva CRM
Project Manager Mobile Functionality
SAP Business ByDesign
8.0
Veeva CRM
Team Member Task Collaboration
SAP Business ByDesign
8.0
Veeva CRM
Real-Time Project Reporting
SAP Business ByDesign
8.0
Veeva CRM

Grants Management

SAP Business ByDesign
10.0
Veeva CRM
Award Lifecycle Management
SAP Business ByDesign
10.0
Veeva CRM
Spending Control
SAP Business ByDesign
10.0
Veeva CRM
Billing
SAP Business ByDesign
10.0
Veeva CRM

Procurement

SAP Business ByDesign
8.0
Veeva CRM
Sourcing Analysis
SAP Business ByDesign
8.0
Veeva CRM
Bids Analyzed and Compared
SAP Business ByDesign
8.0
Veeva CRM
Invoice Automated Matching
SAP Business ByDesign
8.0
Veeva CRM
Requisitions-to-Purchase Orders Integrated
SAP Business ByDesign
8.0
Veeva CRM
Spend Compliance Management
SAP Business ByDesign
8.0
Veeva CRM
Supplier Management
SAP Business ByDesign
8.0
Veeva CRM

Logistics

SAP Business ByDesign
9.2
Veeva CRM
Inventory Visibility
SAP Business ByDesign
9.2
Veeva CRM
Warehouse Workforce Management
SAP Business ByDesign
9.2
Veeva CRM

Manufacturing

SAP Business ByDesign
9.0
Veeva CRM
Production Process Design
SAP Business ByDesign
9.2
Veeva CRM
Supply Chain Business Flows
SAP Business ByDesign
9.2
Veeva CRM
Production Management
SAP Business ByDesign
9.2
Veeva CRM
Contracted Manufacturing Management
SAP Business ByDesign
10.0
Veeva CRM
Configuration Management
SAP Business ByDesign
8.0
Veeva CRM
Work Definition
SAP Business ByDesign
10.0
Veeva CRM
Work Execution
SAP Business ByDesign
8.0
Veeva CRM
Advanced Fulfillment
SAP Business ByDesign
8.0
Veeva CRM
Manufacturing Costs
SAP Business ByDesign
9.2
Veeva CRM

Supply Chain

SAP Business ByDesign
8.6
Veeva CRM
Forecasting
SAP Business ByDesign
9.2
Veeva CRM
Inventory Planning
SAP Business ByDesign
9.2
Veeva CRM
Multi-tier Supply Chain Planning
SAP Business ByDesign
8.0
Veeva CRM
Performance Monitoring
SAP Business ByDesign
8.0
Veeva CRM

Sales Force Automation

SAP Business ByDesign
Veeva CRM
7.6
Customer data management / contact management
SAP Business ByDesign
Veeva CRM
8.0
Workflow management
SAP Business ByDesign
Veeva CRM
8.1
Territory management
SAP Business ByDesign
Veeva CRM
7.1
Opportunity management
SAP Business ByDesign
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
SAP Business ByDesign
Veeva CRM
7.6
Contract management
SAP Business ByDesign
Veeva CRM
7.1
Quote & order management
SAP Business ByDesign
Veeva CRM
6.1
Interaction tracking
SAP Business ByDesign
Veeva CRM
8.3
Channel / partner relationship management
SAP Business ByDesign
Veeva CRM
8.0

Customer Service & Support

SAP Business ByDesign
Veeva CRM
8.0
Case management
SAP Business ByDesign
Veeva CRM
8.0
Call center management
SAP Business ByDesign
Veeva CRM
8.0
Help desk management
SAP Business ByDesign
Veeva CRM
8.0

Marketing Automation

SAP Business ByDesign
Veeva CRM
7.1
Lead management
SAP Business ByDesign
Veeva CRM
7.0
Email marketing
SAP Business ByDesign
Veeva CRM
7.1

CRM Project Management

SAP Business ByDesign
Veeva CRM
7.5
Task management
SAP Business ByDesign
Veeva CRM
8.0
Billing and invoicing management
SAP Business ByDesign
Veeva CRM
7.6
Reporting
SAP Business ByDesign
Veeva CRM
6.9

CRM Reporting & Analytics

SAP Business ByDesign
Veeva CRM
6.4
Forecasting
SAP Business ByDesign
Veeva CRM
6.1
Pipeline visualization
SAP Business ByDesign
Veeva CRM
7.7
Customizable reports
SAP Business ByDesign
Veeva CRM
5.5

Social CRM

SAP Business ByDesign
Veeva CRM
8.5
Social data
SAP Business ByDesign
Veeva CRM
8.0
Social engagement
SAP Business ByDesign
Veeva CRM
9.0

Integrations with 3rd-party Software

SAP Business ByDesign
Veeva CRM
9.0
Marketing automation
SAP Business ByDesign
Veeva CRM
9.0

Platform

SAP Business ByDesign
Veeva CRM
9.2
Mobile access
SAP Business ByDesign
Veeva CRM
9.2

Pros

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SAP Business ByDesign
9.5
Veeva CRM
8.1

Likelihood to Renew

SAP Business ByDesign
9.0
Veeva CRM

Usability

SAP Business ByDesign
8.0
Veeva CRM

Support Rating

SAP Business ByDesign
9.0
Veeva CRM

Implementation Rating

SAP Business ByDesign
8.0
Veeva CRM

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