Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Commerce Cloud
Score 8.0 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
SAP Sales Cloud
Score 8.4 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
SAP Commerce CloudSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP Commerce CloudSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Commerce CloudSAP Sales Cloud
Considered Both Products
SAP Commerce Cloud
Chose SAP Commerce Cloud
The SAP Commerce cloud solution is easy to connect with other SAP software that we already use in the organization, and I can state that it assists me in achieving the best implementations produced in various contexts without any trouble or failure, and we can track everything …
Chose SAP Commerce Cloud
SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems.
SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce …
SAP Sales Cloud
Chose SAP Sales Cloud
I chose Sap Sales Cloud since I come from from SAP ERP Sales and Distribution module
Top Pros
Top Cons
Features
SAP Commerce CloudSAP Sales Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
SAP Commerce Cloud
7.9
80 Ratings
1% above category average
SAP Sales Cloud
-
Ratings
Product catalog & listings8.376 Ratings00 Ratings
Product management8.376 Ratings00 Ratings
Bulk product upload8.173 Ratings00 Ratings
Branding8.470 Ratings00 Ratings
Mobile storefront7.670 Ratings00 Ratings
Product variations7.770 Ratings00 Ratings
Website integration7.775 Ratings00 Ratings
Visual customization7.871 Ratings00 Ratings
CMS6.972 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
SAP Commerce Cloud
8.0
72 Ratings
4% above category average
SAP Sales Cloud
-
Ratings
Abandoned cart recovery8.014 Ratings00 Ratings
Checkout user experience7.971 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
SAP Commerce Cloud
6.6
63 Ratings
23% below category average
SAP Sales Cloud
-
Ratings
eCommerce security6.663 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
SAP Commerce Cloud
6.9
72 Ratings
11% below category average
SAP Sales Cloud
-
Ratings
Promotions & discounts6.971 Ratings00 Ratings
Personalized recommendations7.364 Ratings00 Ratings
SEO6.662 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
SAP Commerce Cloud
8.1
73 Ratings
1% above category average
SAP Sales Cloud
-
Ratings
Multi-site management8.068 Ratings00 Ratings
Order processing8.370 Ratings00 Ratings
Inventory management8.365 Ratings00 Ratings
Shipping8.565 Ratings00 Ratings
Custom functionality7.569 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
8.1
120 Ratings
5% above category average
Customer data management / contact management00 Ratings8.7117 Ratings
Workflow management00 Ratings8.4118 Ratings
Territory management00 Ratings7.5105 Ratings
Opportunity management00 Ratings8.2114 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.1110 Ratings
Contract management00 Ratings8.0112 Ratings
Quote & order management00 Ratings8.2109 Ratings
Interaction tracking00 Ratings8.2111 Ratings
Channel / partner relationship management00 Ratings7.9110 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
8.1
103 Ratings
7% above category average
Case management00 Ratings7.698 Ratings
Call center management00 Ratings8.592 Ratings
Help desk management00 Ratings8.295 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
7.7
107 Ratings
1% above category average
Lead management00 Ratings7.4106 Ratings
Email marketing00 Ratings7.994 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
7.9
115 Ratings
4% above category average
Task management00 Ratings7.9111 Ratings
Billing and invoicing management00 Ratings7.896 Ratings
Reporting00 Ratings8.1105 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
8.2
114 Ratings
9% above category average
Forecasting00 Ratings8.4107 Ratings
Pipeline visualization00 Ratings7.9107 Ratings
Customizable reports00 Ratings8.4110 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
7.9
111 Ratings
4% above category average
Custom fields00 Ratings8.1111 Ratings
Custom objects00 Ratings7.6107 Ratings
Scripting environment00 Ratings8.194 Ratings
API for custom integration00 Ratings7.699 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
8.7
114 Ratings
5% above category average
Single sign-on capability00 Ratings9.0109 Ratings
Role-based user permissions00 Ratings8.4108 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
7.4
83 Ratings
2% above category average
Social data00 Ratings7.783 Ratings
Social engagement00 Ratings7.181 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
8.0
97 Ratings
9% above category average
Marketing automation00 Ratings8.193 Ratings
Compensation management00 Ratings7.980 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Commerce Cloud
-
Ratings
SAP Sales Cloud
7.8
99 Ratings
5% above category average
Mobile access00 Ratings7.899 Ratings
Best Alternatives
SAP Commerce CloudSAP Sales Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Creatio
Creatio
Score 9.5 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Creatio
Creatio
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Commerce CloudSAP Sales Cloud
Likelihood to Recommend
8.0
(82 ratings)
8.6
(131 ratings)
Likelihood to Renew
10.0
(2 ratings)
8.8
(7 ratings)
Usability
7.6
(16 ratings)
6.7
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
10.0
(3 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
9.1
(2 ratings)
8.0
(1 ratings)
Ease of integration
9.4
(48 ratings)
-
(0 ratings)
Product Scalability
9.5
(48 ratings)
8.3
(91 ratings)
User Testimonials
SAP Commerce CloudSAP Sales Cloud
Likelihood to Recommend
SAP
SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
Read full review
SAP
It is appropriate to have analysis, forecasts, and sales automation that allow the advisor to focus on other things because SAP Sales Cloud helps to capture potential clients, having a complete and detailed history of each one, their tastes and preferences can be validated, which helps to turn them into potential clients.
Read full review
Pros
SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
Likelihood to Renew
SAP
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Read full review
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
SAP
More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
Read full review
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
SAP
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
SAP
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
SAP
SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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SAP
SAP Sales Cloud scalability and flexibility are highly beneficial to our global operations; we can easily manage additional languages, regions, and currencies.......... with great simplicity, we can manage a high volume of data(of sales, customers....)and perfectly handle increased data loads and transactions. It becomes much easier to maintain performance effectively. SAP Sales Cloud gives us options to add and modify features as per our needs for ease of adapting to our daily growing business and changing situations.
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Return on Investment
SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
  • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
  • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
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ScreenShots

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization