What users are saying about
147 Ratings
16 Ratings
147 Ratings
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Score 8.5 out of 100
16 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
Veeva CRM
7.6
Customer data management / contact management
SAP CRM
9.0
Veeva CRM
8.0
Workflow management
SAP CRM
9.1
Veeva CRM
8.1
Territory management
SAP CRM
8.5
Veeva CRM
7.1
Opportunity management
SAP CRM
8.3
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
Veeva CRM
7.6
Contract management
SAP CRM
8.6
Veeva CRM
7.1
Quote & order management
SAP CRM
8.7
Veeva CRM
6.1
Interaction tracking
SAP CRM
8.8
Veeva CRM
8.3
Channel / partner relationship management
SAP CRM
8.6
Veeva CRM
8.0

Customer Service & Support

SAP CRM
8.4
Veeva CRM
8.0
Case management
SAP CRM
8.7
Veeva CRM
8.0
Call center management
SAP CRM
8.2
Veeva CRM
8.0
Help desk management
SAP CRM
8.3
Veeva CRM
8.0

Marketing Automation

SAP CRM
8.4
Veeva CRM
7.1
Lead management
SAP CRM
8.4
Veeva CRM
7.0
Email marketing
SAP CRM
8.4
Veeva CRM
7.1

CRM Project Management

SAP CRM
8.5
Veeva CRM
7.5
Task management
SAP CRM
8.1
Veeva CRM
8.0
Billing and invoicing management
SAP CRM
8.8
Veeva CRM
7.6
Reporting
SAP CRM
8.7
Veeva CRM
6.9

CRM Reporting & Analytics

SAP CRM
8.8
Veeva CRM
6.4
Forecasting
SAP CRM
8.8
Veeva CRM
6.1
Pipeline visualization
SAP CRM
8.7
Veeva CRM
7.7
Customizable reports
SAP CRM
8.7
Veeva CRM
5.5

Customization

SAP CRM
8.3
Veeva CRM
7.4
Custom fields
SAP CRM
8.4
Veeva CRM
7.2
Custom objects
SAP CRM
8.7
Veeva CRM
7.2
Scripting environment
SAP CRM
8.2
Veeva CRM
7.3
API for custom integration
SAP CRM
8.0
Veeva CRM
7.9

Security

SAP CRM
8.8
Veeva CRM
9.0
Single sign-on capability
SAP CRM
8.9
Veeva CRM
9.0
Role-based user permissions
SAP CRM
8.6
Veeva CRM
9.0

Social CRM

SAP CRM
8.8
Veeva CRM
8.5
Social data
SAP CRM
8.6
Veeva CRM
8.0
Social engagement
SAP CRM
8.9
Veeva CRM
9.0

Integrations with 3rd-party Software

SAP CRM
8.5
Veeva CRM
9.0
Marketing automation
SAP CRM
8.7
Veeva CRM
9.0
Compensation management
SAP CRM
8.3
Veeva CRM

Platform

SAP CRM
8.2
Veeva CRM
9.2
Mobile access
SAP CRM
8.2
Veeva CRM
9.2

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SAP CRM
8.5
Veeva CRM
8.1

Likelihood to Renew

SAP CRM
9.0
Veeva CRM

Usability

SAP CRM
8.7
Veeva CRM

Support Rating

SAP CRM
9.3
Veeva CRM

Online Training

SAP CRM
7.0
Veeva CRM

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