What users are saying about
Top Rated
29 Ratings
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Score 8.7 out of 100
18 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • SAP Extension Suite and Smith.ai Live Website Chat are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

SAP Extension Suite

90%
20 Ratings
9.0

Smith.ai Live Website Chat

90%
15 Ratings

Usability

SAP Extension Suite

N/A
0 Ratings
8.6

Smith.ai Live Website Chat

86%
9 Ratings

Support Rating

SAP Extension Suite

N/A
0 Ratings
9.0

Smith.ai Live Website Chat

90%
16 Ratings

Likelihood to Recommend

SAP

The SAP Extension Suite (formerly a component of SAP Cloud Platform) made it simple to share components between development teams and to move applications fast and easily from development through quality assurance testing and, eventually, production. It's very advantageous to have version control, access control, and application monitoring built in. Our development team found it simple to understand and use, and it was also adaptable enough to combine with our current apps and systems.
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Smith.ai

Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors. Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue. The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
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Pros

SAP

  • Reduces the length and cost of system development and integration
  • Empowers developers to acquire a new skill to deliver applications and other services efficiently
  • Enabled the innovation team to transform the way services are accessed and delivered
  • Ensures scalability of apps used simultaneously by thousands of customers
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Smith.ai

  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
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Cons

SAP

  • Well, not that it has many cons to point out only that you may encounter unforeseen events during your use of the system which the documentation may or may not have a solution for. I think that is normal with any other system.
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Smith.ai

  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
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Pricing Details

SAP Extension Suite

Starting Price

Editions & Modules

SAP Extension Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Smith.ai Live Website Chat

    Starting Price

    $0 per chat after 20

    Editions & Modules

    Smith.ai Live Website Chat editions and modules pricing
    EditionModules
    Starter$140 + $71
    Basic$300 + $62
    Pro$600 + $53
    CustomLet us know what you need4

    Footnotes

    1. per chat after 20
    2. per chat after 50
    3. per chat after 120
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support

    Usability

    SAP

    No answers on this topic

    Smith.ai

    Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
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    Support Rating

    SAP

    No answers on this topic

    Smith.ai

    Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
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    Alternatives Considered

    SAP

    We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.
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    Smith.ai

    Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
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    Return on Investment

    SAP

    • Faster development cycle due to native integration with SAP products
    • Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE)
    • Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions
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    Smith.ai

    • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
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    Screenshots

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