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51 Ratings

SAP Extension Suite (formerly part of SAP Cloud Platform)

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51 Ratings
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Score 9.2 out of 100
18 Ratings
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Score 9 out of 100

Likelihood to Recommend

SAP Extension Suite (formerly part of SAP Cloud Platform)

The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment.
Austin Orlos | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors.Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
Shawn Hamp, Esq. | TrustRadius Reviewer

Pros

SAP Extension Suite (formerly part of SAP Cloud Platform)

  • The SAP Extension Suite flexibility enabled rapid test of changes to the onboarding journey
  • Makes it easy to iterate at lace without causing deployment headaches
  • Established agile processes across the company
  • Delivered development speed we needed to fuel fast-paced, customer-centric innovation
Anton Gouws | TrustRadius Reviewer

Smith.ai Live Website Chat

  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
Lance Cook | TrustRadius Reviewer

Cons

SAP Extension Suite (formerly part of SAP Cloud Platform)

  • There are many options in the development process and it takes time and experience to get to know the right controls and options
  • Some integrations can be hard but most of those that we have done worked well
  • Learning how to use it takes time
Jason Martin | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
Sarah Renfro | TrustRadius Reviewer

Usability

SAP Extension Suite (formerly part of SAP Cloud Platform)

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 8.7
Based on 9 answers
Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
Sonia Lakhany | TrustRadius Reviewer

Support Rating

SAP Extension Suite (formerly part of SAP Cloud Platform)

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 16 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

SAP Extension Suite (formerly part of SAP Cloud Platform)

We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.
Jake Oldenhuis | TrustRadius Reviewer

Smith.ai Live Website Chat

Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Extension Suite (formerly part of SAP Cloud Platform)

  • SAP Extension Suite allows our employees to create portals that helps them to collaborate and analyze data on their own without requiring third-party support.
  • SAP Extension Suite has reduced costs for developing cloud applications.
  • Automations has reduced time taken to carry out business processes by automating workforce.
  • SAP Extension Suite empower people to work together from suppliers, employees and clients across all channels; mobiles, chatbots and web.
Tatyana Zhuk | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Extension Suite (formerly part of SAP Cloud Platform)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Extension Suite (formerly part of SAP Cloud Platform) Editions & Modules

Additional Pricing Details

Smith.ai Live Website Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
  4. none
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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