What users are saying about
20 Ratings
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Top Rated
328 Ratings
20 Ratings
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Score 8.2 out of 100

Sprout Social

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Top Rated
328 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Social Mention

Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Social Mention
Sprout Social
7.7
Boolean keyword searches
Social Mention
Sprout Social
8.1
Filtering out noise/spam
Social Mention
Sprout Social
6.9
Sentiment analysis
Social Mention
Sprout Social
7.3
Broad channel coverage
Social Mention
Sprout Social
8.4

Publishing

Social Mention
Sprout Social
7.8
Content planning and scheduling
Social Mention
Sprout Social
7.9
Audience targeting
Social Mention
Sprout Social
7.8
Content optimization
Social Mention
Sprout Social
7.7
Workflow management
Social Mention
Sprout Social
7.9

Engagement

Social Mention
Sprout Social
7.8
Automated routing and prioritization
Social Mention
Sprout Social
8.0
Customer interaction histories
Social Mention
Sprout Social
7.9
Bulk actions
Social Mention
Sprout Social
7.5

Marketing

Social Mention
Sprout Social
7.3
Lead generation
Social Mention
Sprout Social
7.3
Content marketing
Social Mention
Sprout Social
8.6
Paid media management
Social Mention
Sprout Social
6.2
Campaigns and promotions
Social Mention
Sprout Social
7.2

Channel coverage/integration

Social Mention
Sprout Social
7.9
Twitter
Social Mention
Sprout Social
9.1
Facebook
Social Mention
Sprout Social
8.6
LinkedIn
Social Mention
Sprout Social
7.8
Google+
Social Mention
Sprout Social
5.6
Instagram
Social Mention
Sprout Social
8.0
Pinterest
Social Mention
Sprout Social
8.3
YouTube
Social Mention
Sprout Social
8.0

Reporting/analytics

Social Mention
Sprout Social
8.0
Campaign success analytics
Social Mention
Sprout Social
8.2
Real-time tracking
Social Mention
Sprout Social
8.5
Competitor analysis
Social Mention
Sprout Social
7.4

Account management

Social Mention
Sprout Social
8.1
Role-based user permissions & privileges
Social Mention
Sprout Social
8.5
Mobile access
Social Mention
Sprout Social
7.7

Pros

Social Mention

  • Can predict future response from today's number.
  • Let's you judge which types of campaigns to run.
  • Has a very well managed dashboard of results.
Anonymous | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

Social Mention

  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
Anonymous | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

Social Mention

Social Mention 8.0
Based on 5 answers
I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
Marissa Ferri | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Social Mention

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 5.5
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

Social Mention

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

Support Rating

Social Mention

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

Social Mention

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Social Mention

Social Mention 7.0
Based on 1 answer
It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
Kathy Hughes Langfield, MBA | TrustRadius Reviewer

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Social Mention

Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz.
Lauren Fortuna | TrustRadius Reviewer

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

Return on Investment

Social Mention

  • The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
Anonymous | TrustRadius Reviewer

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

Pricing Details

Social Mention

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Social Mention
8.0
Sprout Social
7.8

Likelihood to Renew

Social Mention
8.0
Sprout Social
6.2

Usability

Social Mention
Sprout Social
5.5

Reliability and Availability

Social Mention
Sprout Social
7.7

Performance

Social Mention
Sprout Social
8.0

Support Rating

Social Mention
Sprout Social
3.0

Online Training

Social Mention
Sprout Social
7.3

Implementation Rating

Social Mention
7.0
Sprout Social
8.9

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