3 Reviews and Ratings
19 Reviews and Ratings
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The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!Incentivized
I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.Incentivized
Software deployment through policyEngage with customers for feedbackUnderstands the future needs of customers
Easily assign work/tickets between multiple usersSupports a wide variety of software integrationsEasy to manage scheduling toolAs part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertipsIncentivized
The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...Incentivized
The user interface can be furthe improvedLicensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise SecurityCustomer outreach can be further enhancedIncentivized
It was a good solution with a good comprimise prize/features for our use casesIncentivized
Good usability, it could be improvedIncentivized
VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.Incentivized
The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-CallIncentivized
Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.I've had a lot of help from the SMP Support staff and they're great people and very helpful!Incentivized
It runs our on call rotation so it makes it easy for us.It integrates with Slack so it makes it easy for us to manage through Slack.Incentivized