What users are saying about

Sysomos Heartbeat

30 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Sysomos Heartbeat

Sysomos is well suited to understand trends and conversations online that are happening in real-time and in the past. It is useful for tracking campaign success online as well as competitor actions.

Pros

  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.

Cons

  • The connection into Salesforce.com isn't that strong.

Likelihood to Renew

Sysomos Heartbeat7.9
Based on 6 answers
I am renewing b/c there is not another product that is in this price range.

Usability

Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve

Reliability and Availability

Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.

Performance

Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.

Support

Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.

Implementation

Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.

Alternatives Considered

Radian6
Meltwater Buzz
UberVU
Vocus

Return on Investment

  • Being so early in this process I don't have any tangible data to provide positive ROI currently.

Pricing Details

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details