What users are saying about
31 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Sysomos Heartbeat

Sysomos is well suited to understand trends and conversations online that are happening in real-time and in the past. It is useful for tracking campaign success online as well as competitor actions.
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Pros

  • Aggregate social media channels, even doing it's best to pull Facebook analytics.
  • Graphically explain the social media opinion of a word (in my case a product, brand or person).
  • Pull complete records and create reports from those records.
  • Easy navigation and understanding of the product.
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Cons

  • With the privacy settings of Facebook it is hard to pull information here.
  • When looking historically it frequently counts Retweets as unique tweets, which was often not helpful.
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Likelihood to Renew

Sysomos Heartbeat7.9
Based on 6 answers
While I was not responsible for the renewing of the software, I was recommend to those that were responsible, that we should.
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Usability

Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno profile photo

Reliability and Availability

Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno profile photo

Performance

Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno profile photo

Support

Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno profile photo

Implementation

Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno profile photo

Alternatives Considered

We selected Sysomos as it had the most robust feature set, and best ability to track, pull, and organize multiple conversations and topics
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Return on Investment

  • I was able to track the public perception of a client and quantifiably show how client actions related to public sentiment.
  • It was the best/easiest way to record impressions based off of social media hits like blogs, tweets.
  • Helped to create reports that we were able to use to prove that our work with bloggers was not only happening, but benefiting our product.
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Pricing Details

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details