What users are saying about
31 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
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Pros

Sysomos Heartbeat

  • Accessible and user-friendly interface. Simple, colorful and easy on the eye. Minimal training required to get to grips with the basics.
  • Quick and easy to read "at a glance" dashboard reporting, eg share of voice, according to pre-configured queries.
  • Easy to drill-down into reporting and understand the specific mentions that contributed to a particular spike, or period of negative sentiment.
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Cons

Sysomos Heartbeat

  • The connection into Salesforce.com isn't that strong.
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Likelihood to Renew

Sysomos Heartbeat

Sysomos Heartbeat 7.9
Based on 6 answers
I am still on the fence on what we will do when it's time to renew.
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Usability

Sysomos Heartbeat

Sysomos Heartbeat 7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
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Reliability and Availability

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
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Performance

Sysomos Heartbeat

Sysomos Heartbeat 10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
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Support

Sysomos Heartbeat

Sysomos Heartbeat 6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
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Implementation

Sysomos Heartbeat

Sysomos Heartbeat 8.0
Based on 1 answer
The implementation was pretty easy.
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Alternatives Considered

Sysomos Heartbeat

Radian6
Meltwater Buzz
UberVU
Vocus
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Return on Investment

Sysomos Heartbeat

  • Being so early in this process I don't have any tangible data to provide positive ROI currently.
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Pricing Details

Sysomos Heartbeat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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