Twilio vs. UNIVERGE Cloud Services Contact Center
Twilio vs. UNIVERGE Cloud Services Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
UNIVERGE Cloud Services Contact Center | N/A | UNIVERGE Cloud Services Contact Center is a call center software offering from NEC. | N/A |
Twilio | UNIVERGE Cloud Services Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | — | ||||||||||||||
More Pricing Information |
Twilio | UNIVERGE Cloud Services Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Twilio | UNIVERGE Cloud Services Contact Center | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | UNIVERGE Cloud Services Contact Center | |
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Likelihood to Recommend | 6.5 (70 ratings) | - (0 ratings) |
Likelihood to Renew | 8.1 (5 ratings) | - (0 ratings) |
Usability | 9.5 (10 ratings) | - (0 ratings) |
Performance | 7.0 (15 ratings) | - (0 ratings) |
Support Rating | 5.7 (16 ratings) | - (0 ratings) |
Implementation Rating | 9.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Twilio | UNIVERGE Cloud Services Contact Center | |
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Likelihood to Recommend | Twilio | NEC No answers on this topic |
Pros | Twilio | NEC No answers on this topic |
Cons | Twilio | NEC No answers on this topic |
Likelihood to Renew | Twilio | NEC No answers on this topic |
Usability | Twilio | NEC No answers on this topic |
Performance | Twilio | NEC No answers on this topic |
Support Rating | Twilio | NEC No answers on this topic |
Implementation Rating | Twilio | NEC No answers on this topic |
Alternatives Considered | Twilio | NEC No answers on this topic |
Contract Terms and Pricing Model | Twilio | NEC No answers on this topic |
Return on Investment | Twilio | NEC No answers on this topic |
ScreenShots | Twilio Screenshots |