SmartSearch, iCIMS and Oracle Taleo are the highest-rated products. The strong showing of SmartSearch is perhaps surprising here, as it is a relatively unknown product that easily outscores more widely known products like IBM Kenexa and even Oracle Taleo. The company has been around for over 20 years, but has a low industry profile. As evidenced by its reviews on TrustRadius though, SmartSearch has a very loyal user base mainly due to an unusually high level of customer service and a well-designed, easy-to-use product.
The TrustMap™ compares Recruiting/ATS software products, based on end-user satisfaction ratings and evaluation frequency.
In order to be included in a TrustMap™ and in this guide, there must be at least 10 reviews and ratings of a product on TrustRadius.com. All ratings and reviews come from authenticated end-users of the software and the vast majority of reviews were sourced independently of vendors.
For this guide, we have segmented by the size of the company using the product, based on number of employees. Our market segments are:
- Small to Mid-Size Companies: 1-1,000 employees
- Enterprises: More than 1,000 employees
We have created each TrustMap on two dimensions:
- Average User Rating: The average “Likelihood to Recommend” rating - a representation of overall satisfaction - by users who have written reviews on TrustRadius.
- Evaluation Frequency This metric indicates how often a product is evaluated on TrustRadius. It is measured by monthly unique page views of pages associated with a given product, including product descriptions, reviews and comparisons. Products with large installed bases or those experiencing significant growth momentum are evaluated more frequently. The number is then multiplied by the percentage of customers within that market segment. This percentage is calculated based on the mix of user reviews and ratings on TrustRadius.
The red dotted line depicts the median user rating. All products above the red line are classified as “Top Rated”. Products further to the right on the graphic are those products that are most frequently searched for on TrustRadius. High search volumes may indicate either positive or negative sentiment – people evaluating a product either to select or replace.
Satisfaction ratings are one factor to consider in your search for a Recruiting solution. It's also important to consider your feature requirements and the particular strengths and weaknesses of each product. The rest of this report provides an evaluation of each software product, including pros and cons, market segment focus, and other insights gleaned from end-user reviews on TrustRadius.